Rated 3.8 out of 5 by 151
Rated 1.0 out of 5.0 by Roshae Rewards Points
I have no complaints about the hotel or staff but I'm very upset that I can't get my rewards points for my stay this pass weekend in FL. At the time if reservation I was never told I wouldn't get the points because I booked at a discount rate. I discussed earning points with the agent but nothing was mentioned that I wouldn't get them. Currently I'm staying at another IHG hotel in AR and I'm suppose to be here for about 19 days but I'm thinking about checking out and going to another hotel because of this. Until this happen I was a happy customer and had plans to make future reservations with IHG but I don't want to do business with them anymore.
February 26, 2014
Rated 4.0 out of 5.0 by Hoya In need of some attention
We had an overnight stay in a suite. The phone in the living room did not work. The phone in the bedroom had an echo. In order to pick up the wifi signal, I had to stand at the hallway door. No signal elsewhere in the room.
Room was clean, bathroom was in very good shape.
February 23, 2014
Rated 4.0 out of 5.0 by Fstdy Liked
GREAT STAFF! Nice pool/grounds
Building exterior deceiving. Interior nicer
February 20, 2014
Rated 4.0 out of 5.0 by dtfl Very relaxed and inviting staff ready to help
We had an entire hockey team and their parents stay at the hotel. Most hotels can struggle with that type of a group. This hotel was not phased at all. Opened up their conference room for the kids to play knee hockey right next to the restaurant and bar area so we could easily monitor them. It was a great experience. The only weakness was the restaurant. Seemed like regardless of how busy they were or weren't they couldn't keep up or serve us in a timely manner. Some attention should be placed on improving this.
February 20, 2014
Rated 4.0 out of 5.0 by Aruba Weekend Stay
The hotel was booked from Aruba with a package to the concert for Andrea Boccelli at the BB&T Centre. We did not choose the hotel ourselves and where a little bit skeptic because of the mixed reviews.
However, the staff is really friendly and we had a great spacious room. The bed slept really well and housekeeping did their best every day!
We had a breakfast buffet in the restaurant and that was also nice.
The connection to the BB&T Centre, Sawgrass Mills Mall and IKEA is great. It only takes you 15-20 minutes driving.
We definitely would recommend the hotel with our friends and family.
We had a great Valentine Weekend :)
February 18, 2014
Rated 5.0 out of 5.0 by BMoney23 Above and Beyond
The Short and sweet of it is things were excellent when I stay here for over a week. The beds were comfortable, the food was good to go, and the service was second to none. Everyone from the Front Desk, to the lovely housekeeper in the hallway that said hello, the engineering who was very attentive when I stop him to mention my TV not working, to the room service staff. It seems like they honestly do are about their guests and it shows.
February 13, 2014
Rated 5.0 out of 5.0 by Jbird3 Great
Stay here every week it's comfortable and all the people who work here are great for all your needs
February 8, 2014
Rated 4.0 out of 5.0 by JoeyMia305 Comft bed and great room
very spacious, clean, air was very cold, good size bathroom, great restaurant, happy hour..
January 12, 2014
Rated 5.0 out of 5.0 by DLR2014 Great location
Great location, very nice hotel atmosphere , quality service , wonderful place and hotel .
January 6, 2014
Rated 5.0 out of 5.0 by TheLastOfTheFinest80 WILL COME BACK AGAIN!
Stayed here for three nights and enjoy it thoroughly. Everything about this hotel was perfect such as the room, service, restaurant, quietness, level of comfort, etc. Though a bit pricey I would surely recommend staying here if you are ever in the area.
January 5, 2014
Rated 5.0 out of 5.0 by LaurIng Great staff, comfortable stay
The manager was friendly and helped to solve some registration issues.
January 3, 2014
Rated 5.0 out of 5.0 by Maxwell1234 dining
The resturant menu and prices could be a little more cometitive with the outside and it would make it easier to eat at hotel. Not many dinner choices. Dinner so so at best
January 3, 2014
Rated 4.0 out of 5.0 by Babalou Comfortable room
Although the bed was a bit too firm, it was better than I expected. Enjoyed the comfort of the common areas. Breakfast buffet was overpriced for the quality. Recommend ordering from menu. I also had a difficult time getting the room temp set to a comfortable temperature. Otherwise stay was comfortable and staff was very friendly and helpful.
December 29, 2013
Rated 1.0 out of 5.0 by cELETHA Room Cleanlness
I will NEVER IN MY LIFE STAY AT ONE OF YOUR HOTEL. TWO DAYS OUT OF THE 6 DAYS WE WERE THERE OUR ROOM NEVER GOT CLEAN. I NEVER IN MY LIFE STAYED AT A HOTEL THEY NEVER CLEAN THERER ROOMS!!!!!!!!!!!
December 9, 2013
Rated 2.0 out of 5.0 by CpFl Hot and cold
This was my third time at this location. Nice property.
My first time I was given a key to the furthest room from the lobby which did not work. I went back to the front desk and was upgraded and given an apology. I felt the original clerk who assigned the room showed no remorse. I ordered dinner and walked down to pick it up. I waited for an hour and still no dinner. I had multiple conversations with the person on duty at the restaurant who assured me that it was almost ready. Finally a manager came out and explained that there was a problem and I received the meal free.
My second visit was perfect. Great room and service.
My last visit I was given a room with a broken air conditioner. Called the desk and was given another room.
It seems that the staff is reactionary rather than pro active. i do not want to see how good the staff can fix a problem. I want to be problem free. I do not want an upgrade and I do not want a free hamburger. I only want to check it go to the room and enjoy it.
December 7, 2013
Rated 5.0 out of 5.0 by 3DGal27 Fantastic Hotel To Stay On Vacation!
I was here on vacation, and was very, very pleased with the hotel as a whole, and the manner in which I was treated. The front desk was very helpful in giving me ideas of where to shop (shuttle was free), the restaurant and bar staff made excellent suggestions for their special holiday drinks and menu, and the Thanksgiving Day buffet was incredible! My room was fresh and clean, and the bed super comfortable. I will look forward to returning back here again in the Spring. Two thumbs up!
December 5, 2013
Rated 3.0 out of 5.0 by rcostarica Horrible cleaning staff
I. Ask twice to re do the cleaning in my room anda every time was so bad done, it was horrible!
November 23, 2013
Rated 5.0 out of 5.0 by Navyrider Great Soccer Vibe
I specifically was here to watch the Honduras National Soccer Team play Brazil, although, my team Honduras lost big against Brazil my stay at this Hotel was great, the staff was great, the room was good, and the breakfast was good too. Above all, the staff treat us soccer fans with respect. Great Job!!! Guys, keep it up.
November 18, 2013
Rated 5.0 out of 5.0 by BusinessTraveler2436 Great price, nice hotel
Enjoyed my return visit to Holiday Inn Sawgrass Mills. They sure know how to treat their IHG Club Members. The room is great and so is the restaurant. Overall, the hotel is very clean.
November 15, 2013
Rated 5.0 out of 5.0 by Mand78 Great sized room and ample breakfast
Great sized room and facilities.
Clean and comfortable.
Fantastic breakfast spread with eggs cooked to order.
Check in was quite slow but this was the only fault.
November 6, 2013
Rated 5.0 out of 5.0 by DLH100 Beautiful Rooms and Awesome Staff Experience
The front desk staff was very welcoming and informative. Allison went out of her way to be exceptionally helpful. My suite was very clean and comfortable, and I slept like a rock. Cudos to Scott in the restaurant. He was very professional, and he suggested the blackened salmon on Greek salad which was to die for. The bartender Linda was attentive and the atmosphere was inviting. As a single woman traveler I felt safe and very welcomed by everyone I met. The parking lot was well lit, and I saw secuity outside too which was important to me. Great experience!
November 4, 2013
Rated 3.0 out of 5.0 by RoadwarriorW Mixed Bag
This hotel is a real mixed bag of good and not so good.
Check-in - They somehow confused my arrival date and had me coming in another day although my confirmation was correct.
Room - Even in a suite, the furniture and carpet appeared older, kind of dingy, and the desk chair was torn. An access panel in the bedroom was hanging loose on the wall. Closet doors had been removed The coffee pot had a broken basket that wouldn't stay in place. However the bathroom appeared to have been recently remodeled and was very clean.
Manager's Reception - Excellent reception on Tuesday nights with wine, beer and the food was very good. Only problem was they didn't tell me about it at check-in and just hapeened to get in with 5 minutes left.
Restaurant and bar - Good food at good prices. But the bar is small and usually crowded.
Housekeeping - Like the rest of the hotel, this was inconsistent, good some days, not so good others. One day he/she just threw the clean towels out in one big pile. Other days coffee pot not cleaned, etc.
The price per night was very competitive and based on my experience, sometimes it was a very good value, sometimes I got what I paid for.
October 31, 2013
Rated 4.0 out of 5.0 by Delpol Great overwall experience
Nice location to shop at SAWGRASS MILLS. Staff very friendily. Great pool. Recomended.
October 30, 2013
Rated 2.0 out of 5.0 by nosefornews Cleaner would be better
We found the halls did not smell fresh--upleasant odors coming from the ventilation system. The carpets in our room were stained and not very clean. This hotel needs a revamp, and does not warrant its supposed 4-star status. We are usually pleased with Holiday Inns, but not this time.
October 23, 2013
Rated 5.0 out of 5.0 by Michgo Completely satisfied
We are very pleased with our 9 day stay! The staff was friendly and very helpful. We were accommodated as requested, next to a nearby exit for easy access in and out. We were able to make an extra early check in and a late check out due to flight schedules. Hotel has an excellent location. I did miss having a fridge and/or microwave in the room, but those were available with an extra cost.
Overall, extremely happy!
October 17, 2013
Rated 5.0 out of 5.0 by BusinessTraveler2436 excellent stay great service and food
I love this place. staff is courteous and responsive. The rooms are nice and comfortable, the halls are cool and the restaurant has great food.
October 6, 2013
Rated 4.0 out of 5.0 by iverdezoto Good place
There are many places close to it. I think the only thing they should do is to take care the installations outside. it looks a little abanndoned when you arrive and when you enter the lobby is other reality (and much better).
October 1, 2013
Rated 5.0 out of 5.0 by Donna821 Great service & Comfortable bed.
I stay at this Hotel 2 nights a week for business. I'm always welcome with a smile & by my name. The reason I always stay here is not only for the convenience but also because of the Hotel Staff. Renee at the front desk is always friendly & cheerful. Scott in the restaurant is awesome. He is very friendly & always make sure I'm happy with my meal. The room is always clean & comfortable. Any problems are always resolved immediately. I will continue to stay here & highly recommend this Hotel if you're staying in the area. It's my home away from home.
September 24, 2013
Rated 4.0 out of 5.0 by Kksmiling Good accessibility
This been a hotel that I stay whenever I go over to Florida due to the service provided by hotel like free shuttle within 5 miles which is good for traveller like myself who don't drive. Do continue and keep it up
September 22, 2013
Rated 3.0 out of 5.0 by JeffF1948 Poor Maintenance
I travel a lot all over the country and spend roughly 180 nights per year in hotels. Therefore I feel qualified to comment on this hotel. My wife and I arrived at about 10:00 PM and the front desk clerk was very nice and polite. We found our way up the the 6th floor suite they had reserved for us and immediately discovered several problems. Here's the list.............
1. The cover to the HVAC air handler was off and just leaning against the wall.
2. The closet doors were missing.
3. There was an 8"x4" piece of fiberglass insulation hanging down from the area above the windows.
4. The shower curtain was torn it two places where it connects to the curtain rod.
The next day I reported these issues to the front desk and was assured they would be corrected. Six days later when we checked out NONE of the problems had been corrected.
Additionally I was in the room two of the days when housekeeping came in to do their work. They spent about five minutes in the room "making the bed" and "cleaning" the bathroom. They never moped the bathroom floor. They never vacuumed the carpet. On one occasion (when I was not there) they failed to leave any toilet paper. That night I had to go down to the front desk and ask for paper.
Will I give them another chance? Maybe, but beware of the obvious "Could Care Less" attitude of the housekeeping and maintenance staff. They don't seem to understand that it's the CUSTOMERS money that makes their paychecks.
September 4, 2013