Rated 4.6 out of 5 by 79
Rated 2.0 out of 5.0 by JesusGirl Recent Stay not up to usual standards of Holiday Inn Express
I rented the room online a couple of months in advance as I knew I was going to have to pick up my son from his Summit Conference. When I arrived, they were in the midst of construction of the front entrance. The staff were not as professional as I am use to when staying at a Holiday Inn. She was kind, but I could see a manager sitting back at her desk in an office that looked very messy and disorganized. I checked in about 1/2 hour earlier than I was suppose to and my room was not quite ready, which I anticipated, however was told that I could sit in the lounge and she would let me know when it was ready within a 1/2 hour, almost an hour went by and I had to return to the desk - she was back sitting in the office chit chatting. No apology for not letting me know. In the evening after a very long day of travel, there was some sort of celebration going on, which the guests were coming back to their rooms 10-10:30 at night very loud and noisy. I rang down to the desk and she said, well they are all celebrating and just getting back to their rooms that is why they are loud. I asked if she could just give a friendly reminder to the remainder who may be coming up to be respectful with noise level for other guests. She said, she would see what she could do. Nothing changed, and noise finally settled down by 11:30 or so. Overall very disappointed with my stay as far as customer service goes.
July 25, 2014
Rated 5.0 out of 5.0 by BrodyBoo well kempt property and careing staff
This property is well kept and the staff here really cares about their guests. My room was clean. I noticed that the breakfast has even more items added to it, which is great when you live on a tight budget like I do. I did not have to spend an extra 15.00 every day on breakfast. Almost everything I could want for breakfast was rite there. I LOVED this. The two guys that work at night are super nice and the morning staff really went out of their way for me. Dayton, TN is a smaller town with all the "small town charms". I loved it.
July 23, 2014
Rated 5.0 out of 5.0 by Fishing Team Clean Hotel
We enjoyed staying at your facility. The rooms were very clean and staff was very nice. The only thing I found lacking was the hard mattress. You need to invest in mattress toppers.
July 23, 2014