Rated 4.5 out of 5 by 660
Rated 4.0 out of 5.0 by Angelica K Nice location, uncomfortable bed and one bad apple...
Due to a family emergency, we found ourselves booking last minute to arrive at the HIE Oceanfront in Daytona Beach Shores, FL.
For the most part our stay was pleasant, though we have stayed at nicer HIE in the past. Most of the staff was friendly and very accommodating. The property was kept clean. Breakfast was ok, though there meats could be a little better quality.
I was disappointed to find that the only oceanfront king bed available, due to renovations, was one directly across from the elevator, which was a specifically requested NOT to be near. So we took it.
Next, the mattress had a 'hole' in it, which my butt sank into and disrupted my sleep throughout our stay.
When checking out I let the man at the desk know about the issue. You cannot fix what you do not know about. I asked to let the manager know, and he said someone would check into it and the manger would get back to me within a couple of days. NEVER HEARD FROM ANYONE. The disregard from these 2 people - desk and manger, has left a bad taste in my mouth.
So, as I said - one bad apple can ruin the whole thing.
STAR REVIEWS DID NOT ALLOW ME TO ANSWER A COUPLE OF QUESTIONS THAT WERE OPTIONAL THAT I WOULD HAVE RESPONDED NEGATIVELY TO. iNTERESTING
June 28, 2016
Rated 5.0 out of 5.0 by 48papa Vacation at Holiday Inn Express
My wife and I enjoyed our stay. I guess the only thing better would be a condo.The only negative thing really was the king size bed. The mattress needs replacing.It was very uneven across. I mean like a hump in the middle and grooved on each side.
June 27, 2016
Rated 5.0 out of 5.0 by mimsy45 Great service
We always search out a Holiday Inn Express whenever we vacation, because we know we are getting the best of everything and don't need to worry that it will not be satisfactory to our needs.
June 27, 2016