Rated 4.4 out of 5 by 78
Rated 5.0 out of 5.0 by thugya Comfortable room
cool quiet comfortable beds
breakfast items were good
swimming area was great
July 9, 2014
Rated 5.0 out of 5.0 by donnellj10 Great Stay
My family and I stayed at this hotel after a long day at Emory Hospital which required to stay close by in an event of an emergency. This was the closest hotel and we stayed previously in Birmingham, AL several months ago for a wedding which was great. Staff was friendly and attentive to our needs. May should consider discount for Emory patients in the future.
July 8, 2014
Rated 5.0 out of 5.0 by Angela32 Southern Hospitality
This experience was extremely refreshing and reinforced the term "southern hospitality." I found the staff to be genuinely friendly and have a knack for service. They anticipated all my needs from start to finish. I will definitely stay here again when I am in the area.
July 1, 2014
Rated 1.0 out of 5.0 by Experienced traveler! Find somewhere else to stay
Stinky, outdated, filthy, horrible breakfast, hot - ac doesn't work properly. Most expensive HIE I've ever stayed in for the worst quality. Stay away.
June 26, 2014
Rated 4.0 out of 5.0 by leisurecara Friendly Staff
From arrival to departure, the hotel staff was friendly and made the stay very welcoming.
June 18, 2014
Rated 5.0 out of 5.0 by moonpie567 Wonderful Stay
This one of the best stays I've ever had because the staff was on great and the hotel was clean, comfortable and inviting. I look forward to coming here again.
June 16, 2014
Rated 3.0 out of 5.0 by Disappointment in Arizona disappointed
rooms are great, staff is ok, breakfast and shuttle not so much...
June 16, 2014
Rated 1.0 out of 5.0 by ellonwheels Poor wheelchair accessibility, poor customer service
First, let me say lower-level employees are great, rooms are clean and nicely appointed. My problems include wheelchair accessibility and customer service response by management.
First, don't book "Best Available Rate" if you might qualify for an Emory patient discount. They won't let you apply the discount.
Second, if you use a wheelchair, beware. There is one room here that has a roll-in shower (that I know of). There is at least one that has a fairly accessible shower bench in a tub. Other so-called accessible rooms have the shower bench blocked by the sink. The beds are too high to transfer. And if you bring this to the attention of management, the only response you'll get is patronizing, at best 1) it's ADA-compliant and 2) it's your fault for not specifying your needs.
Customer service is appalling. They won't respond to your calls until you get angry, then when they do, they're not interested in hearing what you have to say. They'll refer you to corporate customer service, who'll refer you back to management. They're not interested in your needs. Go somewhere else.
May 30, 2014