Rated 4.5 out of 5 by 53
Rated 5.0 out of 5.0 Go, Holiday Inn
Nikki was so great she is a star and I was really happy with everyone thanks and I will love to come back,, I did ask to speak with the manager and I have not heard from him/her yet about an stolen item wanted to see if they can see who walk out with it but other than that the staff was great
September 27, 2013
Rated 5.0 out of 5.0 by klucas4 Nice and quiet hotel....comfortable and relaxing
Had a nice stay at the Holiday Inn. Comfortable room. Quiet hotel with a good breakfast and plenty of coffee. Clean hotel with excellent service. Would stay there again.
September 19, 2013
Rated 5.0 out of 5.0 by Rodnick Nadia at front desk was wonderfully helpful on several occasions
We were greeted warmly by Nadia, and she continued to be VERY energetic and friendly as we had several questions about our trip and our options for dinner.
September 9, 2013
Rated 4.0 out of 5.0 by jimg20 Decatur Hotel
This hotel is in a very good location if you have business in Decatur or Emory University. The room was large and the bed was very comfortable. The breakfast was not their high point. It was adequate but not great. I came in late in the evening and left early in the morning, so I didn't have time to experience the hotel the way I would have liked.
I would go back there.
September 2, 2013
Rated 4.0 out of 5.0 by Michigan06 Enjoyable stay
Our stay at Holiday Inn Express was over all a very good experience. Some very small problems did arise though. First, our room key stopped working about 6 times. We had to go to the front desk and have them re activate them. The staff was very nice, but it was annoying to deal with. Also, when we first arrived, the room smelled really strongly of air freshener. Many people would not mind this, but I found it over powering. The room was very clean and the bed nice and soft. We would probably stay there again.
August 30, 2013
Rated 5.0 out of 5.0 by Chloe77 Large rooms
The room was much larger than I had expected, or seen in other Holiday Inn or similar hotels, and I liked that the bathroom and sink area were blocked off from the rest of the bedroom. Beds and chairs were comfortable.
I will definitely revisit this hotel when I am in the Emory University area.
August 25, 2013
Rated 4.0 out of 5.0 by Hippy54 Great place to stay
We've stayed here a couple of times, couldn't ask for better service, everyone is polite , helpful and well groomed, which is hard to find in today's market. Everything is clean, comfortable.
August 19, 2013
Rated 5.0 out of 5.0 by JREKKA6 Accommodating staff
The staff at HI Express are very helpful, friendly and accommodating. This was our second stay and we returned for this very reason.
August 16, 2013
Rated 5.0 out of 5.0 by Gunner6502 Pleasant
Great Staff and very professional. They know customer service and will support you during your stay. We had taken our daughter to Emory Medical center for needed testing and evaluation and the staff made our stay as stress free as possible...My hats off to a great team!
August 16, 2013
Rated 5.0 out of 5.0 by HarryFromGermany Clean and comfortable
Nice to stay there for visiting Atlanta with its attractions.
August 2, 2013
Rated 5.0 out of 5.0 by Mamie13 Service witn a smile!
My husband and I have stayed at this property four times in the last 2 1/2 months and each time we have encountered professional, courteous and extremely friendly personnel. We have a few specific requests which have been remembered and fufilled at each subsequent visit.
The rooms are clean, fresh, and comfortable with everything in working order.
The breakfast area is very clean and the food is replenished constantly. I love being able to have breakfast in my room.
Professioanl staff, cleanliness, and genuine smiles ensure our returnto this property.
July 31, 2013
Rated 5.0 out of 5.0 by PlanoDavid friendly, awesome staff
The staff makes this place. They were always friendly and helpful. I used their shuttle to commute back and forth to Emory quite a bit over a 5-week project, and they were quick. Once, when I just missed their last run, they said to take a cab and they'd reimburse me. That's just great service.
I'm a fairly healthy eater, so breakfast wasn't really my taste, but it's not off track from a lot of other business hotels in this price range. However, there's a fridge in the room, and a natural foods store across the street, so I just stocked up on a couple items to fill the gaps. Daily Manager's buffet with beer and wine was really great after some of my long, stressful work days!
My only real complaint is the soft water. That's a big pet peeve of mine. I really don't like that feeling of never really rinsing off the soap.
July 17, 2013
Rated 5.0 out of 5.0 by sps1969 Excellent location for Emory Hospital
Great place. Staff was very friendly. Highly recommend.
July 15, 2013
Rated 5.0 out of 5.0 by GRANDMAKATHY TERRIFIC ACCOMODATIONS AND SERVICE
MY DAUGHTER AND SON-IN-LAW LIVE A 1/2 MILE FROM THE HOTEL SO IT HAS BEEN VERY CONVENIENT FOR US TO STAY HERE WHEN WE VISIT FROM NEW JERSEY. NOW WITH OUR NEW GRANDSON IT WILL BE EVEN MORE CONVENIENT. COULDN'T BE MORE HAPPIER WITH THE FRIENDLINESS OF ALL STAFF. TRULY FELT WELCOMED AND WERE GREETED EACH AND EVERY TIME WE LEFT AND RETURNED. POOL AND WEIGHT ROOM ARE SUCH A NICE ADDED TOUCH. AND THE BREAKFAST BUFFET WAS ALWAYS A NICE AND CONVENIENT WAY TO START THE DAY. WE WILL DEFINITELY BE BACK AND WOULD HIGHLY RECOMMEND HOLIDAY INN EXPRESS TO ANYONE STAYING IN THE DECATUR AREA.
June 26, 2013
Rated 5.0 out of 5.0 by djs2103 Highly recommend.
Many places give lip service to " exceed you expectations". This
is one Holiday Inn that actually backs up those words with friendliness and service. I will stay here again and again.
June 9, 2013
Rated 5.0 out of 5.0 by Frilly A quality experience
We spent two days at this hotel in lovely Decatur. On arrival the staff was extraordinarily helpful and friendly. The hotel as a whole was very clean. The room was neat and clean and very comfortable. It was very quiet at night. The breakfast was plentiful and fresh. On check out the staff was just as helpful and friendly as on arrival. A truly quality experience.
June 6, 2013
Rated 5.0 out of 5.0 by twwandbaw 2nd home
I stay here so often I feel like it is my home away from home. Staff is always nice and welcome me by name. It is hard to get a room when there is something going on at Mercer, but lately I have not had a problem. I had to change motels one time this past year for that reason, but since then I have always gotton a room when I need it. The air conditioner is loud and bothers my wife when she is with me. Other than that it is always quite and very comfortable.
May 28, 2013
Rated 5.0 out of 5.0 by SherryG Nice place, Great staff!
We stayed at this Holiday Inn Express because our daughter was participating in the Special Olympics Summer Games at Emory. Check-In time is 3:00, but by 11:30 AM we had one tired little swimmer. I went up to the desk and explained our need to let her crash and asked if we could check in any earlier. There was a room ready and we were able to go right to a room. The man at the desk was great. This was a lifesaver for us! He also had maps to many local stores and restaurants in the area. Also, a lifesaver. The room was very nice, and extremely clean. The only con I have about the place is that the air conditioning unit was way too loud. We all woke up frequently during the night. We used the pool and the workout room. Nice workout room! I like Holiday Inn Express and more than likely, if we go to Emory for Special Olympics again, we'll stay at this one again.
May 23, 2013
Rated 2.0 out of 5.0 by tylerton Slip in Service and Quality
I am a frequent guest at this hotel . Over the past year service has
been slipping. I am a platinum member. I was not greeted as such. The evening shift desk staff seemed very inexperienced. Wake up call requested and I was not woken up. I asked for a 0 balance on my statement which goes under my door this also did not happen. My coffee maker in the room was not cleaned when I entered the room it had someone else s coffee pod. The quality of offerings for the Mangers reception has definitely slipped, the food was cold and there was no water. Also in the past year we have never seen the Manager at a single one of these. Finally the staff seem unhappy and not their cheerful selves. I am sorry to see this happen because we stay their frequently. The hotel really needs to lok at itself and get back the quality it once had.
May 20, 2013
Rated 3.0 out of 5.0 by KarenCulpeperVA Beds & Sheets were bad this time
I usually love staying at HIE, however, I felt like I was sleeping on a bed of springs this time and the sheets were itchy. Next morning the staff said they just put in new mattresses, I guess they forgot to put the pillow top on it. My back was killing me. Otherwise the stay was what I always expect, the place clean and comfortable. I recommend it as long as they fix the bed and sheets. Omelettes were terrible but my husband enjoyed the biscuits and gravy.
May 2, 2013
Rated 5.0 out of 5.0 by GrumpyVic Remarkable Time
We stayed at this wonderful place April 21st-25th. It is very close to Emory Hospital for my appointments. We took the shuttle to Emory , the shuttle drivers were always prompt and friendly, this saved us a lot of time and parking woes. Our room was very comfortable and some nights the hotel was full but our room was very quiet. The desk clerks and housekeeping and the shuttle drivers were amazing. A special shout out to Jasmine at the front desk she always spoke to us, remembered everything about us and went out of her way to help us with a return visit to Emory. Another shout out to shuttle driver Salome (spelling), using one of his favorite words he was remarkable! He was prompt and a true gentleman, when we were
checking out he saw us in the parking lot and wished us well and then loaded our car for us and returned the luggage cart. Our stay was REMARKABLE !!!
April 30, 2013
Rated 5.0 out of 5.0 by Grampa207 Great place to stay.
Spacious room, excellent service.
Recommended, and would stay again.
April 16, 2013
Rated 5.0 out of 5.0 by Aleonex just what we needed
This trip to Atlanta we needed a clean, spacious room. Our first visit to the Holiday Inn Express near Emory provided exactly that plus a gracious and well-informed staff. Thank you!
April 11, 2013
Rated 5.0 out of 5.0 by Influence142 Great stay
Kind, courteous and helpful staff. Clean, quiet, very comfortable rooms. Another quality HI Express experience. Highly recommend.
April 8, 2013
Rated 5.0 out of 5.0 by mmtp42 Always excellent
Our daughter is at Emory and we always stay with you guys. Because our stay is always the best, we will continue with you after she grauate...and we're in the ATL area.
April 4, 2013
Rated 5.0 out of 5.0 by SoGaRegulars Best personnel and perfect location
We have been staying at this property for doctor visits to Emory for over 4 years. The two young men, Andre and Carlos , are perfect hosts.
My husband is very ill and they go out of their way to accommodate our room choice ( handicapped with roll in showers ARE the way to go). I have sat in the lobby for the afternoon complimentary refreshments and watched the front desk staff interact with new arrivals : professional and friendly and prompt.
Our room is always clean and if you have to stay away from home the bed is as close to home sweet home as you can get!
Our trips to Emory are numerous and grueling. The stay at HIX takes some of the sting away.
Thanks, your South Georgia regulars!
Think you all for making us feel welcome.
March 26, 2013
Rated 4.0 out of 5.0 by Nellie53 Good price
Everything was good but they could improve on breakfast. Bagel, French toast stale. Fake eggs terrible, watery. Pancakes really dry. Otherwise the coffee was good. Might want to go somewhere else for breakfast. Close to farmers market that was excellent.
March 22, 2013
Rated 4.0 out of 5.0 by Michikat Very friendly and professional staff.
We enjoyed our stay at the in the Atlanta-Emory area, and found that our hotel was conveniently located to many things in the area. The staff was young, energetic, extremely helpful and very professional. The pool and sauna areas were very nice, as were the evening cocktail services in the lobby. This hotel is tucked neatly within a very populated and popular area in Decatur, but is upgraded and they made very good use of the limited space for all of the amenities.
March 21, 2013
Rated 5.0 out of 5.0 by Alicia2 Friendly and helpful staff--convenient location
Whenever we come to visit our son who is a student at Emory, we always stay at this Holiday Inn. It is very convenient to the Emory University and the staff is the best. They remember you!. The rooms are always so clean and comfortable. The breakfast is delicious and well-stocked and the afternoon snacks are great! I would hightly recommend this hotel to anyone!
March 12, 2013
Rated 4.0 out of 5.0 by RN2kat No wake up call
I always rely on the promptness of my wake up cal at this hotell. However on my last stay the gentlemen I called for a wake up call said "I've got you covered, 6am". However I never got the call, woke up late (after a door slammed shut across the hall) and raced to get to work. This is not the norm -- but please impress on your employees the importance of completing the wake up call procedure!!!! Our jobs and business depends on the timeliness!
February 28, 2013