Rated 4.1 out of 5 by 23
Rated 5.0 out of 5.0 by fishingcop Great experience
We haave stayed at the Decatur HIE several times on our way to/from Texas where we spend the winters. The motel and staff are always top of the line.
Desk personnel are always courteous and helpful in making our stay a great expeerience.
November 28, 2013
Rated 5.0 out of 5.0 by Nancy303 Great staff
Breakfast muffins are a bit dry when left out throughout service. Other than that everything was great!
September 11, 2013
Rated 2.0 out of 5.0 by TXSpacecadet Not very friendly staff
We were quoted one rate on the website and reserved a room at that rate and when we checked in, the rate was raised $10. The front desk would not honor the original rate. Since we had been driving for 12 hours, we were too tired to argue about it.
The next morning, the breakfast attendant was not friendly at all. She should have drank more coffee - no smile, no "good morning" but she was cleaning the tables.
September 3, 2013
Rated 5.0 out of 5.0 by StandardDeviation Good people
Because of a default preference setting in my newly created IHG® Rewards Club Members online profile, I unknowingly requested a smoking room when I booked this hotel online. I didn't realize the issue until my wife and I walked into the room. Because of a asthma condition, cigarette smoke causes big big issues for my wife. I quickly ran back down to the desk and told them that I really needed another room. They checked the computers to confirm that, yes I had asked for a smoking room, but without hesitation they happily assigned us to a non-smoking room. I was quite please with the service of the night shift at the front desk, as well as the breakfast crew. Of course, the breakfast was top notch, just like all HIE locations. My one warning to people would be that, if you have a IHG® Rewards Club Members account, make sure that your room preferences are set to what you want. It's unfortunate that they have a default setting at all really... But that is not this location's fault, and they were quick to help correct the problem. They were even the ones to tell me what had likely happened.
September 3, 2013
Rated 2.0 out of 5.0 by Choctaw99 Shower and Telephone
The shower could not be turned on and phones in the room did not work. The hotel manager did not provide any positive resolution when brought to her attention nor at check out. The stay was bordering on unsatisfactory due to these problems and lack of resolution.
August 25, 2013
Rated 2.0 out of 5.0 by durango1 room type
I had requested & received a confirmation for a King Bed Executive type room. The hotel did not have my requested room. Unacceptable. If th hotel does not have a room to meet my request they need to advise so I can make other arrangements.
August 19, 2013
Rated 5.0 out of 5.0 by Chrissy58 glad to be able to get good night sleep
It was nice to be able to get a good night sleep. We always try to stay at this one when we come to town. We have never had a bad night at this hotel.
August 16, 2013
Rated 2.0 out of 5.0 by disappointedguest12345678 Disappointment
We've stayed 15+ nights at IHG hotels this year and been impressed with all of them . . . until this one.
I was disappointed with our stay at this property. We were not greeted warmly. We were given a room right next to the elevator that the light from the parking lot lit up throughout the night.
August 15, 2013