Rated 4.1 out of 5 by 23
Rated 4.0 out of 5.0 by Enforcer040 Hotel Entrance/Overall Impression
The entrance is estremely difficult to locate at night. There is no direct access into the hotel, with visitor's being forced to make a U-turn to get back to the property.
With the exception of the hotel entrance, the staff was great and very helpful for our stay. While this was our first stay (traveled through several times) the hotel nicely done and up to date. We felt very comfortable staying here and would recommend it to others.
Minor issue - We arrived for breakfast a little after nine and found some of the hot items were dried out/needed replacing.
July 24, 2013
Rated 5.0 out of 5.0 by BertX simple great place to stay for travel
perfect location for travel west of Ft. Worth, TX
gave us some nice free stuff for being Platinum IHG
July 2, 2013
Rated 4.0 out of 5.0 by uttrekr Good overall - Breakfast needs a tweak
I can definitely say I had a good stay at this HIE and it really is a credit to the brand. Check in was easy and the front desk person gave us an excellent restaurant tip to good food without the bustle of the overly popular steak house. The room was well appointed and comfortable although I may be biased here as I was upgraded based on my Priority Club status. Breakfast was the sole flaw - the juice was ridiculously thin although I was happy with the sausage and biscuit, muffin, and food offerings.
Oh - one other small flaw - for some reason google and other map services don't have a good lock on its location and the divided highway requires a U turn to get to it.
I have no issue recommending this place as a stop though.
June 27, 2013
Rated 4.0 out of 5.0 by drumworks2002 On our way to and from Durango, CO.
Clean, quiet...very nice. They presented a small bag of water and assorted items. The room was very clean and AC worked great. No noisy AC in 212. You've been added to my favorites.!
June 14, 2013
Rated 5.0 out of 5.0 by CzechMeNow Great room and great service.
Loved my stay at the hotel and in the city Decatur, TX. The whole place was charming, relaxing and entertaining.
June 14, 2013
Rated 5.0 out of 5.0 by Vista Decater Stay
Arrived late without a reservation received excellent service from
night attendant. The only low point of this stay was we had to
leave early and continental breakfast, but the coffee was ready
before we left at 5:30 AM and we were able to have some fruit
June 5, 2013
Rated 4.0 out of 5.0 by UFGator Nice property
Better than most Holiday Inn Express. Great customer service
May 29, 2013
Rated 5.0 out of 5.0 by snopes1 rolltide09
excellent overall good breakfast excellent front desk
April 21, 2013
Rated 5.0 out of 5.0 by carldw Very knowledgeable and personable staff, almost feels like home!
I spend a great deal of time in hotels and I have to say that this hotel has been one of my favorites for quite some time. I would recommend this hotel to all of my friends.
April 6, 2013
Rated 5.0 out of 5.0 by tazbobby12 Breakfast
The OJ was diluted down and had no taste, the chocolate milk we opened was stale, opened up 2 grape jellys that were old and discolored and tasted horrible, finally found a couple that were ok, the gravy, biscuits, eggs, were very tasty.
February 28, 2013
Rated 4.0 out of 5.0 by Radmeeks Nice Rooms Bad Entrance
I always like staying at Holiday In Express, but this location was difficult to enter the parking lot. That cant be helped, i know. Also the person who checked me in upon arrival was not the nicest person to deal with. The reason i switched to Holiday In Express hotels was because of the excellent customer service majority of your hotels have. Usually i am greeted as a Priority Rewards member and given a water and snack. Not a big deal, but just part of your amazing customer service. This was not completed. The few words that were spoke to me were to the point as if i was bothering her. My name, credit card, ID, vehicle info, and told me where the elevator was. There was no welcome feeling at all. other than my want for customer service this stay was plesant. Other members of staff were very nice and helpful.
January 3, 2013
Rated 4.0 out of 5.0 by redrider BREAKFAST
I have stayed in this hotel at least 3-4 times this year. Why don't you switch out your scrambled eggs every other day with omelets and have hard boiled eggs? This is the only Holiday-Inn Express I have stayed in that only has scrambled eggs every morning and never any hard boiled eggs.
December 20, 2012
Rated 5.0 out of 5.0 by extexdave Big, clean rooms
I have stopped overnight here every year for the last 3-4 years on a annual trip I make to Houston. The hotel is relatively new and clean, with large, confortable rooms(suites). There is some noise from the highway, but not to the point of not being able to relax and sleep. Comfortable beds, nice TVs.
November 8, 2012
Rated 5.0 out of 5.0 by max679 easy access
Breakfast was very good. Nice selection. Easy exit from highway. Good accommodations for pets. Large area to walk and exercise. Close to Decatur services. Close to Denton exit.
October 17, 2012
Rated 3.0 out of 5.0 by BusyTraveler Great Hotel/Crazy Night
My stay was a spare of the moment business trip. I try to reserve a room online but I am having difficulty. I try to use the web site phone number but the web site doesn't have the correct phone number listed. The number has extra zeros and ones. So, you cannot drive and call at the same time. I get to the hotel and the night person tells me they have rented all rooms until the following Monday. (It is Wednesday) I go to another hotel. While at the other hotel I book a room online and the next night I am staying at the hotel. The one that doesn't have any rooms available until the following Monday. I have stayed here several times and this is the first time I have had this kind of experience. This hotel is usually the best one I have stayed at and trust me I stay at a lot of hotels.
October 8, 2012