Rated 5.0 out of 5.0 by busines35 Great front desk staff-average cleaning of room
The front staff at this hotel is great-always friendly and ready to serve. I travel for business and this staff always makes me feel welcome. The only minor issue I have with the hotel is that this is the only holiday inn express that leaves an envelope for tips for housekeeping. the room is always clean yet they forget minor things like leaving additional coffee for the following days of your stay etc..
April 29, 2013
Rated 5.0 out of 5.0 by rick80 My stay
everything was very nice but my only complaint is there a reason towels cant be washed with fabric softener.
March 18, 2013
Rated 5.0 out of 5.0 by smg1 I stay here often
This hotel is newly remodeled and the rooms are comfortable and clean. There are several restaurants close and convenient.
March 4, 2013
Rated 4.0 out of 5.0 by Flo15 Updated rooms
The rooms were updated and are clean and fresh looking.
I wish the breakfast had some more choices of fruit. The yogurt was out of date. However, the cinnamon buns are quite tasty. I arrived one morning for breakfast at 8:45, they close at 9:00, the hostess was not happy that I had arrived. Noone else was there. I said I'll just have an English muffin and be on my way, so you can clean up, still not happy with that.
It was very quiet and the cleaning staff were very nice.
February 4, 2013
Rated 5.0 out of 5.0 by ToledoJohn Great place to stay
brand new and beautiful place to stay in Defiance.
January 26, 2013
Rated 4.0 out of 5.0 by bubbagumper6 Average Holiday Inn
The rooms are nice, supposedly recently (within the past few years) renovated. The beds are about average, definitely not the best I've slept on but adequate. Even the basic rooms include a microwave and fridge while the suites include a small kitchen. The breakfast is pretty bad but I guess that's to be expected. The Hampton Inn across the courtyard has a better selection but also costs slightly more so I suppose that's a wash. My biggest complaint is that the hot tub is terrible. It is NEVER hot and now is out of order so it's not even usable. They also don't have a very good "office" for guests, it's merely a computer in the lobby with a printer attached (a scanner would be nice!). It is VERY close to Buffalo Wild Wings though so walking to/from the bar is no problem.
January 16, 2013
Rated 1.0 out of 5.0 by Maxr New Years Stay
I booked this hotel for an overnight vacation stay for New Years. After checking in earlier, I was acknowledged (not greeted) at 7:00pm by a surly lady without an ounce of personality.
I stopped to request the normal late checkout for Priority Club, she gave me a bit of a hard time about it, but said she would note the time of check out. Well obviously, that never happened, as we were awakened at 8:30 the next morning by housekeeping wanting to clean the room!
Considering that it was New Years Day and the hotel was not that busy it seems a bit of attention to the request of a guest could have been given. As much as HIEX charges for a room you would think there would be no reason for a guest to be dissatisfied.
January 7, 2013
Rated 5.0 out of 5.0 by dfisher112 Great Place to Stay
We stayed at this hotel after a family Christmas party and it was very relaxing and restful. the staff is very accomodating and willing to help. Would recommend if in Defiance.
January 3, 2013