Rated 4.5 out of 5 by 22
Rated 4.0 out of 5.0 by MultifariousMusician Great staff, but the plumbing needs work
There are only a few things that I absolutely MUST have when staying in a hotel: a clean, comfortable bed, a feeling of safety and security, and a functioning bathroom. Yes, the room was clean and comfortable, I felt safe and secure, and the staff was very helpful, but the plumbing was an issue. The shower gave off a high pitched "hum" after the first few seconds that sometimes went away, and sometimes didn't. I can overlook that. But the toilet was a real problem. It backed up three times. Yes, the staff did come and clear the problem, but it kept recurring. When I have to go downstairs to use the toilet in the middle of the night, it affects my entire outlook on the stay. It's not the fault of the staff - they did what they needed to do. Someone in maintenance needs to do some major overhauling.
January 3, 2014
Rated 5.0 out of 5.0 by Hope2014 Best place to stay in Defiance
Very clean and the staff is extremely helpful. The breakfast bar is always clean and the food is fresh.
January 1, 2014
Rated 5.0 out of 5.0 by George215 Best place to Stay in Defiance
My scores above say it all...loved the property, pool, free breakfast and quality of section; sitting room with coffee/tv available; work out room; our room very quiet and nicely furnished. Desk personnel great too!
October 21, 2013
Rated 5.0 out of 5.0 by MJKN Great stay
Only problem we had was the shower was a little bit noisy but other than that the room was great and comfortable. My husband said he noticed a slight smell when we arrived in the room but I didn't notice anything and thought it was fine.
August 31, 2013
Rated 5.0 out of 5.0 by DisappointedM1 Very clean
I stay in Holiday Inn's often for work. This trip was with the family and they all really enjoyed the overnight stay. The facility was very clean and I would recommend it!
August 27, 2013
Rated 4.0 out of 5.0 by frank49 Nice Holiday In Express
This was a very nice property. Staff was friendly, room was clean and comfortable. The items available for breakfast was good. I will stay here again when in the area.
August 19, 2013
Rated 4.0 out of 5.0 by Bigfish good long term stay
As a business traveler I spend multiple nights out of town - primarily at HIE's. HIE Definance is a good value. Spent two weeks here. Comfortable rooms, well appointed with mini fridge and micro wave. Beds were firm with choice of pillows. Breakfast pretty standard fare that are at other HIE's. Breakfast staff friendly, helpful and pleasant. Front desk personel willing to help and suggest restaurants - the Country Club open to all guests is the best bet for nice dining. Would like to see all HIE's upgrade in -room desks to better suit business travleres. Once you put a laptop on the desk, not alot of room left for paperwork. Rate this HIE a 9 on a 10.
July 31, 2013
Rated 4.0 out of 5.0 by Skibo Very Good Overall, Staff needs ServiceDog Training
Overall experience at this facility was very good, I would recommend the staff be trained on current ADA/Service Dog rules and regulations.
We were questioned about our daughter's golden retriever service dog, almost to the point of feeling a little "grilled" so I took the opportunity to educate the evening manager on Federal guidelines. Once completed, the manager and staff thanked me and there were no further issues.
July 28, 2013