Rated 4.2 out of 5 by 66
Rated 4.0 out of 5.0 by 9860 Nice but attention to detail needed
Treadmill out of service for over three weeks
Sanitizing wipes at workout room, jars empty for over three weeks
Towels to pool area not available at least 15 different times during three weeks plus
Workout room (since you can't make it any larger) in need of equipment upgrade ( for ex: all purpose station very old and outdated could be replaced by workout bench and free weights, same goes for about to fall apart stepper/glide machine handles ) some of your guests like to work out, exercise and keep fit during business travels, more than eating your free breakfast :)
URGENT need to update WiFi service. Terrible speeds at all times of day or night, even when hotel occupancy was at an all time low. Time to switch providers if they can not provide connectivity.
Gas grill in your next to pool area or at least available electrical plugs could make that area very usable to your guests, more than just some chairs and tables. The same goes for those tables having a sun umbrella to get some protection from the sun or they are useless until the sun goes down.
July 16, 2014
Rated 1.0 out of 5.0 by guest06 Good but disappointing
The customer service of the front desk was excellent expect when I needed their help locating my missing tablet. I accidentally left it in the room upon check out and once I returned a few hours later after noticing its disappearance they where not helpful. I had to return on three separate occasions before they allowed me to return to the room which by then it was gone either taken by the new guests or someone from the hotel who had entered into the room after I checked out that morning.
July 13, 2014
Rated 5.0 out of 5.0 by skkc Friendly Staff and clean room
Hotel was clean, staff was friendly and beds were comfortable.
July 9, 2014
Rated 4.0 out of 5.0 by monica19 Muy bien
Todo super bien servicio hospitalidad, etc solo hubiera esperado mas del gimnasio.
July 7, 2014
Rated 5.0 out of 5.0 by Steve444 Travel R
The Del Rio Holiday Inn Express® and Suites
Del Rio continues with what we have found to be a high standard in Customer Service; rooms were at the level that we have come to expect. Overall, a great night in the middle of a long road trip.
July 7, 2014
Rated 4.0 out of 5.0 by Skitc Clean Hotel with friendly staff
The hotel was very clean and staff were very friendly. Room was large and very nice. I felt the mattress was a bit too soft but might just be a personal preference. All and all the best place to stay in Del Rio, TX.
July 4, 2014
Rated 4.0 out of 5.0 by Dev15 Great Staff and Servive. Slow Internet.
I've stayed at this Holiday Inn many nights within the past year. The staff, service and quality are all very good. The staff members are always very friendly. The only issue is the WIFI internet is very slow; especially during peak times in the evenings. Often, I would have to tether to my cell phone to get better speeds. I would hope they are working to improve this.
June 29, 2014
Rated 5.0 out of 5.0 by jumpyj comfortable bed and tv selection was good
quality stay for the money and no problems encountered. Will stay again whenever I am in this area
June 25, 2014