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Rated 4.2 out of 5 by 66 reviewers.
Rated 3.0 out of 5.0 by noisy I feel that I should be given total credit for the night stay. The air conditioner was extremely noisy, which kept waking me and my wife through out the night. August 21, 2013
Rated 5.0 out of 5.0 by rooms room was very comfortable, showers were excellant, beds were perfect, a/c worked great in the 100 + temps, breakfasts choices were great and good, the Staff was helpfull and effecient,all 5 days August 20, 2013
Rated 5.0 out of 5.0 by Friendly staff Everyone is friendly and willing to accommodate. Breakfast is always fresh and varied. Great hotel! August 16, 2013
Rated 3.0 out of 5.0 by recommendation undecided great staff, great room, but t v broke down first night and pool was also under repair have 2 kids and temp. was 103,would have been nice to take a dip in pool.2nd night pool still out of order and so is ice machine 104 outside. was in town for family funeral and wasn't in the right mindset to haggle over charges for pool which we could not use. don't know if other family members which were in four other rooms have sent in there review but I hope they do. August 10, 2013
Rated 3.0 out of 5.0 by empty breakfast bar We were at the breakfast bar 45 mins before it was supposed to close. Available was: 4 slices of bacon, a few pieces of bread, 1 bagel, old stale cereal, some yogurt, and totally (unpalatable) watered down juice. The attendant was there but made no move to replenish the eggs, bacon, biscuits or sweet rolls, although there were guests coming in and looking for some food. It was awful.. We left the hotel for breakfast. Don't advertise what you are not willing to produce. The room is great, dark and has the best mattress I've ever slept on! August 3, 2013
Rated 3.0 out of 5.0 by Zapata I believe the rooms need better cleaning ,especially the bathrooms....breakfast needs more variety August 2, 2013
Rated 4.0 out of 5.0 by Internet access The hotel is excellent. The staff is friendly and helpful. The rooms are modern and comfortable. However the internet access is spotty and VERY slow. July 22, 2013
Rated 2.0 out of 5.0 by Nice hotel but clueless staff Checked in as a priority club platinum member. Front desk staff did not acknowledge me as member, and when I asked them about my room upgrade they said there were none available,. The parking lot was empty so when I got to my room I called reservations and asked. I was informed by reservations that there were 3 upgrade rooms available. So I was lied to by front desk on check in. When I went the next morning to speak to manager about the situation, I was told a manager was not available, July 4, 2013
Rated 5.0 out of 5.0 by Nice clean room.... Very close to mall and Rudy's across the street...Room was nice....The shower need more power....Bad rain storm was blowing wind around and could barely hear it....So, well insulated room...Will stay there again when in Del Rio.... June 4, 2013
Rated 5.0 out of 5.0 by Accomodating!! The staff is always accommodating and does what it takes to make the reservation work. Convenient location and Rudy's has the greatest bar-b-q within walking distance! Explore Del Rio & Acuna......both have a lot to offer. My last trip May 2013 was a great and safe experience. June 2, 2013
Rated 3.0 out of 5.0 by Lighting & Poor Pillows Pillows need to be improved. Pillows were too hard and uncomfortable. Need to use much softer pillows. Also, lighting in the mini suite needs to be improved. May 30, 2013
Rated 4.0 out of 5.0 by great room Had a great stay. Recommend this hotel to everyone. April 15, 2013
Rated 5.0 out of 5.0 by Great stay, staff above average! I have stayed here many times, yet on the last stay, the staff was even better. I stayed for a week, yet had to change dates several times, was able to do so without any issues. The GM, Tommy and staff did a great job. I will continue to stay here on my visits to Del Rio, and they make Holiday Inn look good all over. Thank you.... March 24, 2013
Rated 5.0 out of 5.0 by Great service and very clean room Wifi availability is a great plus and I was able to full relax in a big comfortable room. It was like being at home. March 21, 2013
Rated 5.0 out of 5.0 by Customer service I had to extend my stay and when I requested to have the same room the staff member was more than happy to make that happen. When I returned later that day I checked in and was indeed in the same room, I descovered that I had left a coat in the closet that was no longer in same closet. I called down to the front desk to ask for a wake up call and to inquire for the coat. The staff member said they did not see one under the desk but would ask the night manager to check also. When I left the next morning I had inquired about the jacket and the staff member was able to locate it. I was VERY impressed, this just made my day. Thank you so much for all your staff members they are top notch. Thank You, M Gorman March 19, 2013
Rated 3.0 out of 5.0 by complementary items Not available tooth paste and courtesy priority bag (water bottle, candy, etc). Only one soap in bethroom March 12, 2013
Rated 4.0 out of 5.0 by pleasant location, pleasant mood We were welcomed and served by very freindly and helpfull staff. The room was comfortable and the buffet breakfast excellent. We used the outdoor swimming pool and hot pool. It would have been nice if the (cold) swimming pool was somewhat warmer, since "winter" in Texas feels like summer in north-west Europe. February 1, 2013
Rated 5.0 out of 5.0 by Very Clean The hotel is very clean. Some Holiday Inn Express's offer happy hours, this one didn't. Would suggest adding one. The rooms are big, clean, comfortable, flat screens, etc. This is the place to stay in Del Rio. Will definitely return. Restaurants nearby. Rudy's BBQ across the street. January 21, 2013
Rated 2.0 out of 5.0 by Unusable Internet I stayed in HI Express Del Rio for business. The Internet service at this hotel was so slow it was unusable. I wasn't able to get any work done at all, and had to do it at a customer's location the next day. The A/C controls also didn't work, it was cold outside and the air conditioner kept turning on. I will not be staying here again. January 21, 2013
Rated 4.0 out of 5.0 by Breakfast I would like to express my recognition to this HIE always going the Extra Mille for customers ! Keep up the good work!!! Just one small detail that I consider important to bring to youre attention, while we were having breakfast, a little before time to close, another guest got the last cinnamon Danish, I asked the kind lady that was in the premises to see if they were going to bring out more Danishes, and her answer, was NO, is late, and I can't bring out another tray. Regards, January 5, 2013
Rated 5.0 out of 5.0 by Great staff and service Staff was great each day. Stayed 3 nights while hunting. Staff was most willing to help with anything we needed. Room was great, breakfast was great. Would definitely stay there again. January 4, 2013
Rated 5.0 out of 5.0 by Excellent as always!! We love this Holiday Inn Express! Excellent management and staff, excellent CLEAN rooms, excellent work out room and excellent breakfast! Thanks for a great stay as always! January 4, 2013
Rated 5.0 out of 5.0 by Mario48 Great team members from the desk to the restaurant section. December 22, 2012
Rated 2.0 out of 5.0 by NO STUFF CHECKED INTO THE ROOM , THERE WAS NO SHAMPOO,SOAP,ETC . ALSO NOTICED LONG BLACK HAIRS IN THE SINK TOLD THE FRONT DESK , AND THEY GAVE ME 2 SOAPS, AND 1 SHAMPOO, AND A BLANK LOOK ALSO I THOUGHT THAT PRIORITY CLUB MEMBERS GOT BOTTLED WATER , COOKIE OR SNACK, PAPER .... THIS LOCATION HAS NEVER GIVEN ANY PERKS FOR CLUB MEMBERS December 3, 2012
Rated 5.0 out of 5.0 by OUTSTANDING! Outstanding...outstanding...outstanding! Friendly staff!! Ultra clean rooms! GREAT value...wouldn't stay anywhere else in Del Rio. Need help? The staff bends over backwards to help. Great breakfast and wonderful workout room! Thanks Holiday Inn Del Rio! November 18, 2012
Rated 5.0 out of 5.0 by guest experience nice location, friendly staff. only place I stay at when in the area. November 14, 2012
Rated 4.0 out of 5.0 by Comfortable but would to have a suite since I stayed there a week I think staff should have given me a sweet since stayed for a week and made resivation over a month ago! November 4, 2012
Rated 2.0 out of 5.0 by Fair Service The staff was alright kinda rude when i asked some questions and got a smart atittude, the stay was awesome no other problems just that they didn't say anything about me be a member. October 17, 2012
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