Rated 4.1 out of 5 by 33
Rated 5.0 out of 5.0 by SouthernCharlie Great experience all around
I had been traveling since 9:30AM on 11/24/13 when I arrived at this hotel. The night desk clerk was as nice as he could be. I had found out that my personal GPS would not recognize any town I put in in the state of Wisconsin and he ask where I had to go and printed out MapQuest direction for me. Then on Monday night, in the business area I was printing off my boarding pass and checking in my bags and discovered I did not have my credit card with me. I went to the Front desk and the young lady, Leann, if she would watch and not let anyone on the computer until I got back and she said yes as I ran off to my room returning with in 2 minutes . She then ask if there was anything else she could do to help me, I thanked her and told her No thought I could handle it from there.
Both of these employee were very professional in with me and went out of their way to assist me. for that I am thank and very much appreciate their efforts.
November 29, 2013
Rated 1.0 out of 5.0 by GOAWAY I would not go "BACK!"
I woke up from my first of 2 nights stay with the worst back pain. It dropped me to the floor in tears when I woke up. I say when I woke up #ha!# I didn't sleep all night. Our heater kicked in every hour extremely loudly and smelled of burning hair in a hair dryer. It was nasty. My husband also had a bad nights sleep for the same reasons. We had a wedding to go to #the reason for the stay# and wound up being late due to my husband having to forcibly massage the kink in my back so that I could try to stand up again. It took forever and was very upsetting. It ruined the reception for me and the events surrounding the wedding. I was in a pain that I have never felt before. I am still in pain 4 days later. I have spent everyday since on a heating pad at all times except for when I have to go to work and try not to wince too much when I am there. I haven't been able to sneeze or yawn. I start to do both and then stop short of finishing since my body cant take the pain. I finally sneezed yesterday because I pressed my back up against a wall and I finally let out a sneeze that led me to tears again. I would never stay here again. People were nice there and the room was pretty clean. But there was no mini fridge in the room and no room safe. Two things I normally look for. It was a good price but a bad stay.
November 27, 2013
Rated 5.0 out of 5.0 by Lumpkin50 Clean and great location!
Stayed here for a wedding! Nice location. Convenient to shopping, pubs, etc.
Beds need new mattresses but had good linens and room was comfortable.
Staff was GREAT!
November 20, 2013
Rated 2.0 out of 5.0 by MCCM Toilet didn't flush
I think the hotel has a plumbing issue. After a nonfunctioning toilette in room 113 I was moved to room 332 and it was a little better. Hotel needs some work.
Also, I'm a American Express Black Centurion card holder which generally guarantees an automatic upgrade
November 17, 2013
Rated 5.0 out of 5.0 by KHRSolutions Short Stay
While I was there such a short period, the check in staff late at night was incredibly kind and helpful, the entrance and room were clean and welcoming and I would recommend this property to others.
November 15, 2013
Rated 5.0 out of 5.0 by RAZ1 Housekeeping
Barb . . . went out of her way to make sure our room was clean and made up, even after telling her that because we going to be late getting ready for the wedding, and we did not need anything.
October 31, 2013
Rated 5.0 out of 5.0 by jirak satisfied guest
Our stay was extremely pleasant. Room was well kept, bed comfortable. Breakfast choices were very good, not only the selections but the quality of the food was good.
October 31, 2013
Rated 3.0 out of 5.0 by d59a Not sure I would recommend this property
I have stayed at several Holiday Inn Express hotels and found this place below average. I felt the price was inflated for the value received. The staff was helpful and able to move us to another room when the fan would not work on our heating unit. Our room was only minimally cleaned and the exercise equipment was more than lacking and very dirty. The location is barely a block from a wonderful bike trail and lots of shopping and eating, so location earns a plus. If management paid some careful attention to cleanliness, training of housekeeping, and having mechanical equipment functioning properly, this property could quickly escalate in its value.
October 23, 2013