Rated 4.0 out of 5 by 34
Rated 2.0 out of 5.0 by Hinghamdude Not What I've Come to Expect From Holiday Inn Express
We were in town for an appointment when a bad snow storm hit the area, so we decided to find stay the night and found the HIE. I've always found the HIE hotels to be clean, with comfortable rooms, very gracious staff, and a decent breakfast to boot! This hotel fell short of what I expect.
The front desk staff were wonderful, the room was clean, and we had no issue with the HVAC unit as has been mentioned numerous times in other reviews. However, our bed was really bad, and the support needed for a good night's sleep wasn't there. It was obvious that the mattress was wornout, and needed replacing badly (Room 332). After a bad night's sleep and spending 3 hours in the uncomfortable chair in the corner of the room due to the bad mattress, we went down to breakfast before hitting the road home.
The food was the worst I've seen at any HIE I've ever stayed at, and I've been to quite a few. The egg omelets were litterally burned brown and leathery on both ends (I couldn't believe they were left out there looking so bad!), the biscuits were burned with the bottems so hard you couldn't even cut them with the utensils proviced (I snapped both my knife and fork trying to cut them), and the sausage gravy tasted burned as well. The bacon was OK, but had very little taste. The bananas were very ripe, with brown spots over 1/2 of the peels. The cold cereal, the bread selection and the milk were the only redeeming breakfast items that morning. We saw 6 other people trying to pick out some things to eat that looked half-way acceptable, The worst thing was that two of us mentioned something to the staff in charge of the breakfast, and she did nothing to fix it......just kept throwing away half-full plates of food in the garbage, wiping the tables, and leaving the horrible food in the serving trays.
Like I said earlier, my experience here was not even close to what I've come to expect from HIE hotels. No plans to return anytime soon, that's for sure.
December 12, 2013
Rated 5.0 out of 5.0 by SouthernCharlie Great experience all around
I had been traveling since 9:30AM on 11/24/13 when I arrived at this hotel. The night desk clerk was as nice as he could be. I had found out that my personal GPS would not recognize any town I put in in the state of Wisconsin and he ask where I had to go and printed out MapQuest direction for me. Then on Monday night, in the business area I was printing off my boarding pass and checking in my bags and discovered I did not have my credit card with me. I went to the Front desk and the young lady, Leann, if she would watch and not let anyone on the computer until I got back and she said yes as I ran off to my room returning with in 2 minutes . She then ask if there was anything else she could do to help me, I thanked her and told her No thought I could handle it from there.
Both of these employee were very professional in with me and went out of their way to assist me. for that I am thank and very much appreciate their efforts.
November 29, 2013
Rated 1.0 out of 5.0 by GOAWAY I would not go "BACK!"
I woke up from my first of 2 nights stay with the worst back pain. It dropped me to the floor in tears when I woke up. I say when I woke up #ha!# I didn't sleep all night. Our heater kicked in every hour extremely loudly and smelled of burning hair in a hair dryer. It was nasty. My husband also had a bad nights sleep for the same reasons. We had a wedding to go to #the reason for the stay# and wound up being late due to my husband having to forcibly massage the kink in my back so that I could try to stand up again. It took forever and was very upsetting. It ruined the reception for me and the events surrounding the wedding. I was in a pain that I have never felt before. I am still in pain 4 days later. I have spent everyday since on a heating pad at all times except for when I have to go to work and try not to wince too much when I am there. I haven't been able to sneeze or yawn. I start to do both and then stop short of finishing since my body cant take the pain. I finally sneezed yesterday because I pressed my back up against a wall and I finally let out a sneeze that led me to tears again. I would never stay here again. People were nice there and the room was pretty clean. But there was no mini fridge in the room and no room safe. Two things I normally look for. It was a good price but a bad stay.
November 27, 2013