Rated 3.9 out of 5 by 103
Rated 5.0 out of 5.0 by lwbean Good, clean stay
Despite sitting next to the turnpike entrance, this hotel was quiet and comfortable. We were pleasantly surprised by the size of the room -- we had a king bed, and there was plenty of room for a chair, ottoman, and all the amenities. Our room faced the pool, which probably made it quieter than other rooms. Very clean, very well maintained. Only one small gripe -- the heating unit didn't cycle on/off. It ran all the time. That may have helped drown out whatever noises we never heard, so not altogether a bad thing.
The hotel had those "pardon our appearance" signs as they say they're remodeling, but honestly, there was no visible sign of it. Well done all the way around.
January 2, 2014
Rated 1.0 out of 5.0 by Thomas804 Small, stuffy room, not enough towels for number of guests, dirty bath towels
We stayed at the Holiday Inn Monroeville December 27 and 28. The entire hotel was supposed to have been renovated, but we saw no evidence of that. Our room was stuffy and didn't smell fresh. The bathroom was tiny. We had four people staying in the room, and were only given three bath towels. We had to ask repeatedly for more towels. Several times we had to replace the ones they left because they were dirty and had black marks on them. We called the Holiday Inn "Customer Care" (I use that term loosely) line and was told we would get a $40 check as a goodwill gesture for our bad experience. The "Customer Care" people we spoke to were rude, curt and did not seem to want to make the situation right, which would have been to refund part, if not all, of our money. We have stayed in other hotels with less-than-stellar service, and our entire room charge was refunded. We will not be staying at a Holiday Inn Hotel again. We tried calling Corporate about our concerns, but could only get to the reservation line. There is no way to speak to someone who has the authority to make decisions. We welcome being contacted by Holiday Inn regarding our dissatisfaction with our stay.
January 1, 2014
Rated 2.0 out of 5.0 by Dr.K suggestions
The rooms (on the top floor) were stated as the latest upgrade (by the desk staff). The carpets are good and clean and the room has generally large area except for the following:
1. The refrigerator makes annoying noise all night and must be replaced with a quieter device.
2. The heating unit has a problem - I tried to raise the temperature - I raised it to as high as 80F all night -- but it barely managed to get to a comfortable temp (perhaps 67 or so) - I do not know what the problem is -- I realized it only when I woke up because of cold and was too tired to call the staff and complain.
3. The bath room layout is extremely poor - the door has 0.5 inch clearance to the toilet and cannot go in or out until pushed all the way to the wall first - the toilet paper stand is so close the the toilet - it hits the hand all the time - the towel racks are placed at awkward angles and come in the way to close the curtain. I do not know who designed this - but it is a bad planning.
4. The hair dryer is weird - you have to hold in one hand and press with the other hand and is extremely inconvenient.
December 31, 2013
Rated 5.0 out of 5.0 by MissYounze Very Satisfying Stay
Holiday travel meant spending Christmas Eve on the road. We choose this venue for its location (quick access to PA Turnpike) and cost. We got more than we expected: very welcoming staff; clean and comfortable room located close to back entrance and parking; and a complimentary continental Christmas breakfast because the dining room was closed for Christmas. We will stay there again and highly recommend it. Not the newest property, but well maintained.
December 31, 2013
Rated 1.0 out of 5.0 by c455 the worst Holiday Inn I've ever stayed in.
We checked in around 10pm with no acknowledgement that we were Platinum. No extras and no upgrades were offered. My wife poured a cup of coffee in the lobby and immediately pored it out and told the front desk that it was stone cold. The clerk answered back that she was not surprised, as it had been out for hours. Got into our room only to find coffee stains in the sink. Don't they clean the rooms after check out? We were told that we were given an updated room. The hall smelled of cigarette smoke when we got off the elevator. The hot water during the shower would go from hot to cold and back to hot. The toilet took 3 flushes to work. The beds were lumpy. During the night it snowed 1-2 inches and the snow plow ended up leaving 4 inches of snow behind our car.
December 29, 2013
Rated 5.0 out of 5.0 by Chuck9903 Great Service
Our room was quite and clean, and the clerk at the front desk was outstanding. The young lady was very friendly, courteous, helpful and knowledgeable. We also asked for extra towels and the staff was there to give them to us right away. The next time we visit this area, we will certainly consider staying at the Holiday Inn.
December 28, 2013
Rated 5.0 out of 5.0 by Dave6567 Great hotel great staff
I am glad I made the right hotel choice with family it was a great stay and on top it the staff surprised us with a whirlpool room I appreciate and thank you all for making us feel special and taking care of us I again want to thank every one for keeping a great property good work keep it up
December 17, 2013
Rated 5.0 out of 5.0 by supersport11 Comfortable bed and great service
Front desk service is outstanding. I will stay every time
December 16, 2013
Rated 4.0 out of 5.0 by SEAJAMS000000000000000000 Perfect stop along the trip
We have stayed here multiple times and this is a very comfortable HI along the way. Comfortable beds, the great shower you know about from HI. Easy access to the TPike. We will stay here again.
December 15, 2013
Rated 5.0 out of 5.0 by Lex29 Excellent Room
I liked everything about this room... Spacious and friendly staff.
December 4, 2013
Rated 5.0 out of 5.0 by Torchbearer96 Most comfortable bed I've ever slept in
I had a great stay at this Holiday Inn while attending a training and certification course. The training company provided a continental breakfast and an absolutely delicious lunch prepared by the motel's restaurant. I would highly recommend this Holiday Inn to anyone visiting the area!
November 29, 2013
Rated 5.0 out of 5.0 by Juevi Super Clean and Fresh
I was well pleased with my stay. The room smelled fresh and VERY clean. No matter how many "star" hotel I stay at, it's always hit or miss in regards to cleanliness, shower, bedding, etc. The bathroom was great (could use a fan). The shower worked as designed, it actually drained, had great pressure, and was clean. Pleasant surprise.
The only thing I'd like so critique is the lack in the "workout" room. Just two treadmills and a elliptical. I'd love to see a bit more there, but besides that, 10 out of 10. Great place.
November 28, 2013
Rated 2.0 out of 5.0 by nameunimportant Bad
I stay in HI for work and this was for a family wedding. I am from this town originally and I knew the reputation of this hotel. Although I had not choice in hotels I wished I would not have stayed there. Was just like I remembered it for the last 20 years. Bad...
No breakfast??? Was told it was a full service Holiday Inn not an Express therefore breakfast is not included.
Really Full service means??? And it costs more than the Express.????
This hotel needs updated!!!!! Dirty and old, even though they put a new front on it still bad.
November 26, 2013
Rated 5.0 out of 5.0 by ron3 good location and easy access
Great location and very friendly staff. Excellent restuarant and very good wait staff. Clean and comfortable. This is a make yourself at home place!
November 25, 2013
Rated 3.0 out of 5.0 by Kristy1031 Musty smell
The room was not bad, but it had a musty smell. It also smelled like ciggarettes inb the hallway. I did notice two stink bugs in our room. Although I am not posotive that is what they were.
My husband was insistant that they were not stink bugs.
November 21, 2013
Rated 5.0 out of 5.0 by Abesoldbob Treated like family!
As a Priority Club member, I was treated like family on arrival at this location; I was provided a complimentary drink at the bar, a
generous discount on a really delicious dinner, dining room
services charged to my hotel account, and my final bill
slid under the door before I got out of bed.
Overall, first class hospitality that I as a customer invite
you to experience even as I did.
November 21, 2013
Rated 5.0 out of 5.0 by Chica2000 Anniverary party 2013
The room was warm and inviting. I loved it and I slept well.
November 20, 2013
Rated 4.0 out of 5.0 by Mudrivercat Clean Room - Good Service
Everything was good. The only suggestion I have to improve is to have breakfast before 7 am. Many times when I travel, I have to be at my customers at 7am. Staff was friendly.
November 20, 2013
Rated 3.0 out of 5.0 by mrscuz Nice, clean
Only stayed for one night. 2nd time staying at this location for a Steeler game. No problems or complaints other than they had our rate wrong and made me feel like I was trying to pull one over when I told them what our rate was supposed to be. Even though we had names (2) and dates (2) of whom we spoke to verifying rate. Our rate was different than confirmation print-out due to one of the managers adjusting it lower after a friend of ours booked her room at same place/date.
Also called on day of arrival to verify rate and let them know we would have late check-in. Amy had quoted our rate correct at $109. However, desk check-in employee and her associate could not find that rate anywhere in system. Even though I gave them name and time I spoke with someone earlier. They ended up honoring rate, but only after having to push the issue and insist they call Amy (who was no longer on her shift) to see where she was able to see correct rate!
November 14, 2013
Rated 5.0 out of 5.0 by Beachbum328 Great staff
Over all stay was excellent. Didn't realize there was a hospital across the street,which to some that might be nice in case of an emergency, but hearing the ambulance in the middle of the night does send a chill up your spine. Rooms were very clean . The staff is very friendly and willing to help out. Would highly recommend.
November 12, 2013
Rated 4.0 out of 5.0 by willyM Easy to access off major highway. Beds were comfortable.
This hotel was located in a very busy area. Access to many restaurants since a Mall and other stores are in the area. After saying that the rooms were very quiet and comfortable. The restaurant attached to hotel is average although our dinner was very good and average price. The staff was very friendly and helpful..
November 4, 2013
Rated 5.0 out of 5.0 by Cary01 Excellent service and the rates were reasonable.
We were pleased with the service. The staff was nice enough to hold the room for us since we had to arrive late in the evening. We were able to get a smoking room. Most other chains are now smoke-free. As smokers, we were treated with respect and not like second-class citizens. We were able to get a substantial discount on our room by showing our AARP and AAA cards upon checking in.
October 25, 2013
Rated 5.0 out of 5.0 by JimL7 Big Improvements Since Our Last Stay
My spouse. adult kids and myself visit the Pittsburgh area somewhat frequently and we have stayed in this Holiday Inn before. On this visit, we noted major improvements in cleanliness and decor in both the rooms and the common areas. The restaurant had also gone through what appeared to be a big renovation. Everything was very well managed. The only issue I had was in asking for a second suitcase stand in our room which was not provided. This is a very small issue considering the vast improvements made. Given this was the second chance in staying at this Holiday Inn, my family and I will gladly stay again because of accommodations and price.
October 23, 2013
Rated 5.0 out of 5.0 by SSSS Excellent location and service
We always prefer to stay at this hotel when we visit Pittsburgh. It's close to all the Indian temples that we like to visit while we are there. There are a lot of restaurants around. The staff is very courteous and friendly. We have always had great experience staying here.
October 19, 2013
Rated 5.0 out of 5.0 by ded13 staff were vary helpfull
i was vary happy with my stay here the staff was vary help full the food was vary good i enjoyed my stay vary much thank you
October 17, 2013
Rated 3.0 out of 5.0 by Beulah39 Great Sevice, Staff was very helpful and friendly
Overall our experience was very good. We had no hot water to shower. But, when we called the desk the maintence was at our room to correct the problem within ten minutes. The staff was very friendly, courteous and resolved the problem with expertise.
October 17, 2013
Rated 5.0 out of 5.0 by ks11 Clean and Friendly
The hotel was very clean and the staff were very friendly
October 16, 2013
Rated 5.0 out of 5.0 by Andy509 Annual Business Trip to Monroeville, PA
We have stayed at this property on a yearly basis for the past five years now. From a delightful check-in with Seanna until we checked out on Sunday morning our four day visit could not have been more PERFECT!
October 12, 2013
Rated 5.0 out of 5.0 by jordan2260 over all visit
Excellent place to stay. The entire opperation is First Class. From the outstanding ladies and gentlemen at the front desk to those that work the bar and grill. TOP QUALITY ALL THE WAY.
October 11, 2013
Rated 5.0 out of 5.0 by Cagdoll Great beds and great breakfast
I wish we were staying longer, this place was wonderful, off the beaten path, yet central to everything. The rooms were extremely clean and the bed was awesome. If we ever go to Ohio again, we will stay there as our layover, no doubt about it.
I can honestly say, this was one of the best hotels we ever stayed in!!
October 9, 2013