Rated 4.3 out of 5 by 269
Rated 4.0 out of 5.0 Stayed with our basketball team
I have to be honest. When we first arrived the hotel did not have our rooms ready and we had to wait for 31/2 hours till some parents and some basketball boys were able to check in. But, the staff especially Kaylee made it worth the wait!!! She offered us and the team snacks and water to make us more comfortable. She was very apologetic. To me, life is not always perfect and sometimes you hit some bumps on the road but she made it very worth our wait with accommodating us with comping our room for that night and also giving us a better discount. She went above and beyond to make us happy and also her staff. I know some people are not very patient but that's how we learn when things just don't go the way we think it should.
July 28, 2015
Rated 4.0 out of 5.0 by Grandma-to-2 Mary Great place to stay in Denton
Our stay followed five nights at other accommodations in other cities; it was, by far, the nicest hotel this trip. The beds were comfortable, the room was clean (far cleaner than the previous accommodations), the staff was helpful. My only suggestion is to add an easy chair (in addition to the desk chair) between the bed and the window. The refrigerator was not cold enough, though no complaint was made; maybe we were supposed to change the setting inside the fridge.
I don't anticipate being in Denton again, but if we need a hotel there, it will definitely be the Holiday Inn-UNT-TWU.
July 17, 2015
Rated 5.0 out of 5.0 by Uhuru Clean room
I was just at the Holiday Inn Express and Suites in Denton-Unt-Twu.
This has changed my view of the Holiday Inn chain greatly. The checkout staff was excellent. But more especially was the cleanliness and comfort of the room in the hot TX summer.
keep it up guys!
July 16, 2015
Rated 5.0 out of 5.0 by GPR998 Awesome Sleep -- Unbelievalbe Mattress
Had a great 4 night stay at this hotel -- got the best sleep ever. Even got the brand name and model off the mattress because I slept so well...
July 14, 2015
Rated 5.0 out of 5.0 by bigPAPAbushong Never Been Treated So Good
I have traveled many places but have never been treated the way this woman treated me. She has a unique way of making you feel like family and welcomed. Someone should grab her and use her in other locations. If I was treated like this every time I travel, I'd never stay anywhere but the Inn's. I have been loyal to another brand, but this experience has made me question that decision. I believe I will try out a few more Inn's and hope to get the service I got here. I am in awe of her professionalism and her passion. It shows. Not sure who hired her but they deserve a pat on the back. She's great. Good job Kaylee
July 13, 2015
Rated 5.0 out of 5.0 by usaf1968 usaf 1968
Great staff keep up the nice hotel the best. Your review is a little long
July 9, 2015
Rated 1.0 out of 5.0 by jodiJ We stay here for points not the Hotel experience.
We have stayed at this hotel several times in the last couple of months. My husband is working in the area. Some weeks are better than others and I usually don't write reviews. For this stay it just started off on a bad note. We didn't get to the hotel until 7PM to check in. Got in the room ready to shower and their were no towel. Called downstairs and was told they were in the dryer and she would call when they were ready. She finally called to say the towels were dry but didn't offer to bring them up and when I went down to get them, she was visiting with an employee from the hotel next door. I explained that we didn't have a luggage rack and she said they didn't have any extra's. It wasn't like the hotel was crowded, they could have brought one from a room that wasn't occupied. I told her that I didn't feel like the room was ready for guest with the little issues and she just dismissed me. She was not the least bit friendly. The room didn't have a lamp on the desk. If you ever do stay here, don't let them put you in room 210. This is where we were stuck for the week and our view was of the back of the hotel canopy. It might be okay if you are just staying overnight but when you are staying for a week it's a little bit claustrophobic. Like I said, we have stayed here quite a bit and the treadmill display doesn't work. The elliptical needs work. The hot tub is always so foamy that we don't want to get in it. We will still be staying in the area for several more weeks but we are just about to get to the point to forget earning points and just change hotels....... Like I said, some weeks have been a little better than others but this hasn't been one of the hotels that I look forward to staying at like some. We travel a lot and try to stay at holiday inn express because we like earning the points and they are usually great.
July 6, 2015
Rated 4.0 out of 5.0 by LongTimeUserOfIHG Gold Elite Recognition
None for some reason, and apparent surprise at checkout when noticed we used points.
July 5, 2015