Rated 4.2 out of 5 by 134
Rated 1.0 out of 5.0 by Dbwb25 So disappointed
We have been Holiday Inn customers for years (soon to be platinum members) and I have never given negative feedback. We made reservations several days prior, and had a confirmation number. However, when we arrived to check in at Denton, the desk clerk, Michael, was flirting with the young girl that was checking in just ahead of me. There was a line of people (the folks behind me finally left). He told her " looks like I gotta bump you up to a king suite..surely you won't mind". During all this time, my husband was able to load the trolley with all our luggage, park the car, smoke a cigarette, and come in and stand in line (probably 15 minutes at least). When I got to the front, I gave him my confirmation number, and he told me he was sorry but all he had left was 2queens (we had reserved a king suite). When I told him he just bumped the girl ahead of me to a king suite, he said no he put them in 2 queens. He also refused to adjust my charges, saying that 2 queen beds were actually more than a king suite. I don't think that was true. I have never been so disappointed in a Holiday Inn.
August 26, 2014
Rated 5.0 out of 5.0 by 11111111 excellent stay
Nice hotel!!!!!!!!!!!! Will definitely recommend to others!!!
August 26, 2014
Rated 4.0 out of 5.0 by MJMb12 Friendly competent desk clerks
The stay was comfortable. The breakfast service was the only disappointing happening. At eight o'clock the trays were not refilled; the milk server was empty; the boiled eggs were frozen.
Everything else was great and up to par.
August 25, 2014
Rated 5.0 out of 5.0 by Adambo Very Nicee HI Express
Very nice new property. There was a problem with the internet during my stay. Alex at the front desk was very courteous and worked diligently to ensure the problem was fixed. The rooms air conditioner worked very well and kept the room at the perfect temperature. Minus the internet problem this property met and exceeded all of my expectations.
August 24, 2014
Rated 5.0 out of 5.0 by lupita59 todo excelente
fue una linda experiencia el hecho de ir unos dias de trabajo y aparte diversion todos me atendieron rapido en cuanto los nesecitaba mil gracias
August 22, 2014
Rated 5.0 out of 5.0 by Texas215 Excellent property
Large, tastefully decorated clean rooms. Very comfortable bed, Bath
August 21, 2014
Rated 5.0 out of 5.0 by texas5 Outstanding hotel
If you are looking for a place to stay in Denton Texas, look no further. This hotel did everything right from the room, to staff, to breakfast. This is what right looks like. Keep up the great work and thanks for supporting veterans.
August 13, 2014
Rated 4.0 out of 5.0 by bigdave161 Great stay, one minor problem
This hotel is very clean and very well decorated. Staff was very friendly and helpful, and the rooms were very nice. Only problem was it took a LONG time to get hot water out of the shower - we were on the 4th floor, and that may have been a factor. Once we finally did get hot water, though, it was a great shower.
August 12, 2014