Rated 4.2 out of 5 by 82
Rated 3.0 out of 5.0 by AR Granny Visiting Granny
Made a reservation for a handicapped suite by telephone with the front desk of this hotel. i was very specific about our needs and was given a confirmation number for exactly what I had requested. Upon arrival we were put in a regular room!!!!! Yes, the desk clerk was very sorry and did try to arrange for a different room but we were forced to spend the first night of our stay in a room that just did not meet our needs. Since one of us is truly handicapped and needs the handrails and other adjustments found in a handicapped room this was extremely upsetting to us.
This is a really good hotel!! It is very clean and well staffed. I do not know what else I can do to make sure we receive the type of room we need.
February 27, 2014
Rated 2.0 out of 5.0 by Okie86 disappointed....
we have stayed a quite a few Holiday Inn Express before and i have love them all, but this one was hard to find and and to get to the location, there was no bath gel in the bathroom just a bar of soap,and we couldn't get wi-fi called the front desk and they were no help... and was very very disappointed in the breakfast selection ....
February 26, 2014
Rated 5.0 out of 5.0 by LORO21 DTO Work Stay
I exclusively stay at this HIE in DTO and haven't had any problems for years. I usually always get my request of being on the top floor as I am in DTO for work and need to relax enough to sleep. Great place to stay!! Thank you DTO HIE Staff!!
February 24, 2014
Rated 5.0 out of 5.0 by Pappy41 Great service and excellent location.
This hotel served us perfectly and provided for our every need.
February 24, 2014
Rated 1.0 out of 5.0 by Hunter d terrible
Worst holiday inn I have ever stayed at I will never stay here again
February 17, 2014
Rated 5.0 out of 5.0 by krtr REALLY great beds & service
Had a family gathering there right before Christmas. Pool was great for kids & hot tub for adults. Lounge / breakfast area were utilized often by our family. Staff was very kind to allow us to have lights on as we shared "take out" for our dinner at the tables one evening. Two other families did the same and it was a very comfortable place to "meet in the middle" from Amarillo, Lubbock, and East Texas. They even put our rooms near each other. We will definitely do that again. Shopping and food conveniently nearby.
January 14, 2014
Rated 4.0 out of 5.0 by Susan552 No bath towels!
When we entered the room, the bathroom light had been left on. Not until I showered the next morning did I realize it was probably to remind the staff person to bring back bath towels, for the room had none! I yelled for my husband to call the front desk and the attendant said he couldn't bring towels because he was the only one in the building!!!!!!!!!!!!!!!!! My husband pressed the issue and apparently another human being was found who knocked about 5 minutes later with 2 bath towels. Phew!
January 6, 2014
Rated 5.0 out of 5.0 by SteveDforWork Nice place to stay
While i feel all hotels cost 50% more than they should these days, this hotel gives you all the services you need and an upscale feel. It is worth it by comparison.
My only complaint is all the pillows were the same type and just happened to be the kind i don't like; the puffy ones you get lost in instead of the more firm and flat type. That said, i should have brought my own. Meaculpa
January 6, 2014