Rated 4.2 out of 5 by 82
Rated 5.0 out of 5.0 by joy1959 LOVE IT
Have a wonderful time great service,breakfast and room .my i suggest to move the coffee pot on the other side of the TV ice bucket on one side and coffee on the other . It doesn't make the coffee appealing when it is in the bathroom
August 16, 2013
Rated 5.0 out of 5.0 by Forevertraveling Denton Holiday Inn Express
The hotel is well-maintained and the rooms are clean and comfortable. But it is the staff there that makes you feel at home. They are very welcoming and truly want your stay to be enjoyable.
August 14, 2013
Rated 3.0 out of 5.0 by Calgon2902 Not to comfortable
The room was very dirty and they only told me we are sorry. That's not good. I had very good experiences before on the holiday inn 's but not to good on this one. I took some pictures and the only thing they told me was we are not going to charge you for that.
August 5, 2013
Rated 4.0 out of 5.0 by Drummerac3 Andrew C
Good overall appearance...nice stay and I'll be visiting again
August 4, 2013
Rated 5.0 out of 5.0 by Gerald27 Best Hotel
One of the cleanest Holiday Inn hotels, i have ever stayed. Very pleased.
August 3, 2013
Rated 4.0 out of 5.0 by Wherryk What a stay
Location: was hard to get to only way was to get there was a back road. The breakfast started out good the first day and the next two days there was not much to choice from .
July 12, 2013
Rated 5.0 out of 5.0 by JerryAnn39 Excellent, expected comfort and value
Consistence in accommodations and breakfast will keep us seeking Holiday Inn Express!
Jerry & Annie
July 7, 2013
Rated 5.0 out of 5.0 by woffie50 one of the best !!
All was wonderful ! As usual , our stay was first class.
July 2, 2013
Rated 5.0 out of 5.0 by Jacob901 EXELLENT hote choice
I stayed at the Holiday Inn Express in Denton for work. The room was excellent and the staff went above and beyond to make sure I had everything I needed. From the moment I checked in after hours on the road, the front desk staff took the time to talk to me about my job and travels to get to know me better. This hotel has a great location with a Walmart, Starbucks, and a ton of food choices nearby. I've never been disappointed with my stay here.
June 29, 2013
Rated 2.0 out of 5.0 by DENNIS343 THE BLACK BEETLES NEARLY CARRIED ME OFF
bY FAR MY WORST EXPERIENCE EVER WITH HI EXPRESS.
TOO NOISY ,SLAMMING DOORS NO SMOKING...BIG BLACK BUGS CRAWLING DOWN THE HALLWAY....KILLED AT LEAST 3 IN MY ROOM EVERY
June 28, 2013
Rated 5.0 out of 5.0 by TChu99 Beautiful, Clean Property
Stayed for one night only at this property, but totally enjoyed it. The hotel was extremely clean, great location, and accommodated all of my needs! Staff was very kind! Nice breakfast buffet as well. Thanks for another great stay!
June 24, 2013
Rated 4.0 out of 5.0 by ccarroll85 Excellent rooms, Questionable Billing
I stayed here one night while enroute to an Oklahoma destination. My stay at the room was impeccable. The room was extremely clean, the bed was comfortable, and the air worked marvelously. I was extremely displeased however with the billing. I paid utilizing my earned Priority Rewards points. I was initially charge the 25.00 hold (expected on my card). Upon checkout it was discovered I was charged an errant charge of 53.00 as well. When I approached the front desk they said this would be taken care of. When I received a call from the very polite manager once I departed it was explained the error was corrected. I was unhappy however to discover a then THREE pending 25.00 charges and the 53.00. This was 128.00 in holding fees I should have never had. While a week later the charges did eventually fall off I feel staff should be better trained on how to properly charge personnel who use their rewards points (earned through VERY loyal stays at IHG establishments). This incident will not stop me from future stays as I love the IHG chain. I am still extremely disappointed as this is not the first time this has happened. I hope this review gets actioned or at least read to improve future customer relations.
June 20, 2013
Rated 5.0 out of 5.0 by Judy3 Very comfortable bed, posh pillows. So Clean!
Perfect place to stay, room extremely clean, modern. Will stay there again!
June 18, 2013
Rated 5.0 out of 5.0 by Ktownhorn Great staff, Excellent facility
Have stayed at mulitple Holiday Inn Express, this one is one of the best if not the best one I have stayed at. Friendly staff, immaculate facilities, very good breakfast . Safe, comfortable room., welcome glass of wine because of priority club memebership. Highly recommend
May 30, 2013
Rated 5.0 out of 5.0 by Tony806lbk Excellent hotel
I stay at holiday inns all over america and this has to be one of my favorites I stayed her 4 times already and they never seem to disappoint me
May 28, 2013
Rated 5.0 out of 5.0 by JayBeg071902 Excellent Hotel
This is a beautiful hotel and by far one of the most comfortable hotels in the Denton area. It was very clean and comfortable. Beds and pillows were awesome. We were there with a large group of softball teams and the hotel was very acommadating and exceeded our expectations. We will definitely be choosing Holiday Inn Express's from now on when we travel.
May 28, 2013
Rated 5.0 out of 5.0 by Kathie52 Staff is very accommodating
Hotel was very affordable, clean, and beds were comfortable. The staff went out of their way to get our family a roll a way bed after checking-in very late at night. We will definitely be back again. Thank you, Holiday Inn!
May 15, 2013
Rated 5.0 out of 5.0 by Solon3 Excellent customer service
Thank you once again for your service. Everything I asked for was accomodated on the spot. I was very pleased...
April 22, 2013
Rated 5.0 out of 5.0 by njmitre Great place to stay; would stay there again
The furnishings and cleanliness was fabulous. The only con would be that they did not keep the Otis Spunkmeyer cookies stocked in the lobby.
April 15, 2013
Rated 5.0 out of 5.0 by ChristineF Comfortable room; Excellent staff
We were completely satisfied with our ADA room on the first floor. The room was comfortable and the staff most responsive to our needs. We will happily recommend this hotel to others.
April 12, 2013
Rated 4.0 out of 5.0 by 2babs Nice place to Stay.
Loved the AM breakfast. The afternoon and evening staff were very helpful and pleasant. We arrived early and our room was not ready. We waited and were not disappointed. Glad we waited which then met our room requests discussed earlier on the phone. We were told by a day staff member it could not be done . We would come back again if we were ever in the area again. Good Texas hospitality.
April 8, 2013
Rated 5.0 out of 5.0 by woffie50 excellent as always !
My wife and I make this a regular stop on our way back to Oklahoma after doing business in Mississippi and Louisiana. Always clean, quiet and relaxing.
March 18, 2013
Rated 5.0 out of 5.0 by bjh1234 always a great place to stay
We have always enjoyed staying at Holiday Inn Express.
March 10, 2013
Rated 1.0 out of 5.0 by JAR8006 The room whistled all night long
It was a particularily windy evening in Denton and the wind whistled through the A/C vent ALL night long. It was without a doubt the worst night sleep that I have ever suffered through in any hotel anywhere. The only way to drown out the noise was to crank up the A/C so that the noise would cancel out the whistling. Up and down all night. I have contacted Customer Service and although gracious - I have heard nothing from the General Manager regarding my request for a refund even after being informed that my complaint was on file and had been forwarded to the property.
Without much sleep - we had to be at the University of North Texas for my son's campus visit at 9 and then drive 4 hours home to Austin. Not a happy customer.
March 9, 2013
Rated 5.0 out of 5.0 by Donna66 Great service, clean, neat, and quiet
Everything was perfect. A recliner would be nice in order for two people to be able to sit in chairs to watch tv. There is plenty of room in the corner of our room. Just a suggestion for more comfort. Thank you.
March 6, 2013
Rated 2.0 out of 5.0 by 1kwhitt technology counts
I do not understand why so many HIE locations (like this one) have paid to upgrade their TVs to flat-screen HD models, then failed to allow the TVs to receive HD programming. In many cases, the HD programming is there, but the channels have not been programmed in, and the hotels have placed generic universal remotes in the rooms, and disabled the programming function. In nearly every case, HD channels are available at NO ADDITIONAL COST. This is just willful ignorance, and it annoys me a LOT. To compound my annoyance, this property also provides PITIFUL internet service; checked at <1Mbps. I spend 100+ nights per year in hotels, and I keep a log on those I won't stay in a second time. There are several easy-to-fix things that will keep me from coming back... No HD and bad internet? I won't be back, and I will steer colleagues elswhere.
Less of a big deal, but I was not offered a goody bag at check-in. I was offered a room upgrade, which I appreciated, but it doesn't offset the bad.
March 5, 2013
Rated 1.0 out of 5.0 by kim458 NOISY STAY
We stayed at this hotel on Saturday which was on February 23, 2013. That evening aroung 6:00pm the hotels meeting room was having a birthday party. The music was very loud, with children running around all over the hotel lobby. The noise was so loud we could hear it coming through the walls in our hotel room. We called the desk around 10:00 pm complaining abour the loud noise, it was so loud nobody could get any sleep. We called the desk and complained about the very loud noise coming through the floor and walls of our room. Nothing was done and the noise from the birthday party continued untill midnight. We talked to several other guest on our floor and they were distressed about the loud noise. We won't be staying at this Holiday Inn anytime in the furture.
March 4, 2013
Rated 1.0 out of 5.0 by BBrown Difficulty with holding a meeting there.
My company brought 6 employees from across the country here for a training session. I received conflicting information from two staff members in regard to securing the meeting room. Upon arrival I was told by another staff member that we did not have the room. I was able to produce proof that we had indeed secured the room and we were able to hold the meeting the first day. The second day I walked into the meeting room early and the room was set up for another group to meet there. After much debate we were able to continue to use the meeting room for the next two days, but the second group had used much of our supplies to "decorate" for their meeting. A staff member said that we would be reimbursed but we never were.
It was a hectic 3 days where one minute we had the meeting room, the next we didn't. I'm a Priority Club Platinum so I know this is not normal across Holiday Inn; therefore, I will find another HIE in which to hold our next meeting.
February 28, 2013
Rated 5.0 out of 5.0 by timbro Great Rooms
The room was good. The breakfast was ok. Always nice to have excercise equipment when on the road.
February 13, 2013
Rated 5.0 out of 5.0 by JMT69 Great Service
Arrived late at the hotel after a long day working and driving.
Check-in with no reservation was fast, accurate and extremely courteous.
Hotel looks new and clean, bed was very comfortable.
February 10, 2013