Rated 4.0 out of 5 by 159
Rated 5.0 out of 5.0 great breakfast
Food was fresh, choices were great. pool was clean and frefreshing
July 17, 2014
Rated 5.0 out of 5.0 by dennis 65 very well mantained would come back often
The hotel was very well maintained, the staff was friendly and went out of the way to make me feel comfortable. I will recommend this property to all my co workers
July 15, 2014
Rated 1.0 out of 5.0 by JWB1010 Clean comfortable room.....BAD STAFF
THE WORST HOTEL STAFF EVER. Room was nice and clean but the staff was not so good.
July 14, 2014
Rated 3.0 out of 5.0 by modified992 Not a Good Bang for Your Buck
Quite expensive for a dated property, however staff is very kind and friendly.
July 14, 2014
Rated 2.0 out of 5.0 by dbpinochle Great Room - service not so much :-(
The visit started out wonderfully. As a platinum club member, I was upgraded to a King suite and I was looking forward to a great night based on reviews that I had seen.
The check in was fine but I was asked robotically the same questions of whether I needed a shuttle and wake-up call twice. If that was all it certainly would have been easily overlooked though it didn't make me feel special and welcomed guest after a very long drive.
The service could not have disappointed me or my wife more. There was a total of one towel, one bar of soap and no body wash in the room. I could not reach the front desk by phone after 10 rings but when I walked out the attendant miraculously hung up the phone immediately and said she was 'finishing up a reservation' when I was calling. Her actions and blushing led me to believe that she was not being entirely truthful. She gave me one towel and one bar of soap when I asked for 'at least one more'. Later housekeeping came by with more though it was a bit too late. Nobody ever apologized regardless of fault.
In the morning housekeeping came by and barged into the room well before check out time to ask whether we needed them to clean the room even though the front desk knew we were leaving that day. We had hung the 'do not disturb' sign hanging on the door. Do they communicate? How does one indicate to the staff not to come into the room other than to hang up the sign and by yelling when they knock????
I would rather not be upgraded but have stellar service.
July 10, 2014
Rated 5.0 out of 5.0 by doublejendeavors A Great Place to Stay
We first stayed here when we first came into Denver before heading for a vacation in the mountains. The bed and sheets were oh so comfortable. After returning from the mountains, where our beds were hard all week, I looked forward to staying here again before we headed home.
July 10, 2014
Rated 4.0 out of 5.0 by scottys wife Pricing
I still can't get over the fact we were charged more than others checking in....I don't get it....
July 10, 2014
Rated 2.0 out of 5.0 by Muscles5 Lack of customer needs
The Holiday Inn Denver Airport seemed as though they were trying to cut too many corners on things. Why ask how many people will be staying in a room if you don't leave enough towels for each person? I had to go the front desk for a 4th towel. That wasn't the only thing that was shorted, we had 1 bar of soap to share between the sink and shower so again I had to go to the front desk for another. A couple of days into our week long stay we needed more toilet paper, which I again had to go to the front desk for. We didn't get a back up roll re-stocked until 2 days later, just before needing another one.
Breakfast was the same cheese omelets everyday with the only variation in the meats. The pancake machine gave out miniature sized pancakes making you stand there and push the button for several minutes in order to get enough for a meal. Usually you get large pancakes from these machines, but these were tiny.
There was also just 1 washer and 1 dryer leaving many there for our week long event having to go elsewhere to do laundry.
The rooms themselves were clean and comfortable, but lack of customer needs will not bring me back to this location which was surrounded by other choices.
July 9, 2014