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Rated 4.1 out of 5 by 253 reviewers.
Rated 5.0 out of 5.0 by Great place to stay Pleasant staff, easily accessible, wonderful accommodations! Definitely recommend. December 24, 2014
Rated 1.0 out of 5.0 by unresponsive customers service I am a Platinum level IHG member for many years, and I stayed at this hotel for one night in December 2014. The hotel itself was very good. The room was comfortable and clean, and the breakfast was very good, too. It is close tot he airport, and I used the hotel shuttle to catch my flight next morning. All that was fine. The big and unfortunate problem was my follow-up interaction with the hotel management and the IHG customer service trying to recover the improperly billed charge. This one-night stay was booked with a Free Night certificate, so it was supposed to be FREE. Nevertheless, my credit card was fully charged. I called the hotel directly several times, and every time I was promised that the charge will be reimbursed right away. Guess what - nothing happened. I also called the IHG customer service using the telephone number on my membership card. - again a few times. The outcome was the same - many promises and no action at all. So far, I haven't received even a formal e-mail telling me that somebody is doing something. So, if you enjoy talking to absolutely unresponsive customer service for weeks if you are mistreated at their hotel, I do recommend this property without any reservations. December 23, 2014
Rated 5.0 out of 5.0 by comfortable and close Comfortable accommodations and close enough to walk to a sports bar for a bite to eat (in the Holiday Inn) and a short ride to Denver International December 22, 2014
Rated 5.0 out of 5.0 by Denver Airport This was a business trip and my last stop before going home. This is a very convenient location bring so close to DIA. Yet so quiet! What a great room and a very comfortable bed! December 20, 2014
Rated 5.0 out of 5.0 by Park & Fly For early morning flights, having Park & Fly right at the hotel door is wonderful. It allowed me to get a good night's sleep before my trip and relieved much of my stress about getting to the airport on time. With airport construction changing routes around the terminals as well as to and from long term parking, it's difficult to alot appropriate time to get to early morning flights. Returning on a late afternoon flight in bad weather, having the hotel with Park & Fly allowed me to be rested before driving the 2-1/2 hour trip home in daylight. The shuttle drivers were very helpful with baggage. December 19, 2014
Rated 3.0 out of 5.0 by IHG Reward Club status not recognized I made the reservation online, using reward points. Upon check in, I was told I didn't qualify for a complimentary bottle of water nor free parking for the 4 nights until my return. As a Platinum Rewards member, it was all very unusual. December 15, 2014
Rated 4.0 out of 5.0 by Good stay for the money East to get to hotel, being close to the airport. Clean and friendly, as I've come to expect out of HIE. I was upgraded to a ground floor suite, which was great, because I have found out the elevator access is very constricted, in a tight hallway, hard to move with luggage. Not my problem this time. Overall, I was happy, and will be staying here agin on travels to this area. December 8, 2014
Rated 5.0 out of 5.0 by All good! Great hotel, everything went as good or better than anticipated. Thank you for making this a great trip December 4, 2014
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