Rated 4.0 out of 5 by 104
Rated 3.0 out of 5.0 by mandpw not so good anymore
As Platinum priority club members and having been part of the Priority Club for ?greater than 10 years, we have come to expect more from the program. My past 2 experiences at the DIA Holiday Inn Express have been less than as expected:
my previous check in was very good (Nov 7). Front desk was very pleasant, friendly and acknowledged my membership. However, the shuttle service on my return (I have written a previous comment about this) was very late.
On this current check-in, there was no acknowledgement of our membership and no upgrade was mentioned or offered. The girl at the desk was pleasant but not anything more than that. Apparently, parking rates had been raised--no longer discounted for Priority Club members. We hadnt been informed of that and honestly, that does affect our decision to use our points or pay for a room before or after our out-ot-town trips. For just a few dollars more, we can park at another outlying lot without the cost of the room.
Our shuttle driver to the airport was great! (an older gentleman, talkative and informative). The driver on our return dec 10th was "odd", slow, distant, didnt seem "all there".
The rooms were very good, comfortable. Breakfast was as expected, with attentive and pleasant staff.
Overall, we are considering changing to a different brand for our next trip... just not worth it anymore.
December 11, 2013
Rated 4.0 out of 5.0 by akivheadpiughkd Great breakfast and value
I chose Holiday Inn Express because it has a much better breakfast than its similarly valued competitors in similar location. However, I also thought HI Express had microwaves in the room - I brought a meal to heat up but had to toss it when I realized my room didn't come with a microwave. The competitor chain that I usually stay at has both microwave and fridge.
Other than that minor disappointment, breakfast was great, staff service very friendly and room was great.
December 9, 2013
Rated 5.0 out of 5.0 by Zulu5 Great Room and Staff
Staff was very friendly, courteous and customer oriented. The entire facility and the rooms were very clean and comfortable. Great breakfast.
November 24, 2013