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Rated 4.3 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Proximidad al aeropuerto. Hotel silencioso y confortable muy adecuado para alojarse cuando se va a viajar desde el aeropuerto de East Middlands. August 24, 2014
Rated 2.0 out of 5.0 by Friendly service, but mediocre hotel The personnel is perfectly friendly and smily in this hotel. However, I was disappointed with the cleanliness, the slow internet, and horrible breakfast. Also, the food offered in the restaurant isn't very good, but there's a good range of selection and it stills your hunger. Our bathroom floor wasn't cleaned properly for the 2 days we stayed (cigaret ashes(??) behind the toilet, in a non-smoking room!), restaurant carpet floor and chairs were disgusting (crumbs and dirt underneath tables and and the chairs), back of the chairs were full of fingerprints, one evening our table only got cleaned when we asked, breakfast is mediocre, no vegetables available (no lettuce, tomato, nothing), cheese was hard at the edges on our second day, toaster made burned toast, trays were wet, bread and food in general were of bad quality, there were stains on my outside bed sheet and a hair on my pillow. If the price was a bargain, I could live with it, but I paid the full price. Not cheap, and worst value for money ever, I believe. August 23, 2014
Rated 4.0 out of 5.0 by Attentive Staff Although the hotel was busy and dealing with a large party of holidaymakers, they took time and trouble to try and resolve a booking problem I had, and went out of their way to try to help. the service in bar and restaurant was compromised by the needs of the large party, but the staff made every effort to minimise the effect on other guests, and were generally successful. I enjoyed my stay and would recommend this hotelto anyone wanting to stay in this area August 17, 2014
Rated 5.0 out of 5.0 by Turn up relax and enjoy Can't fault any member of the staff, everyone was very friendly and more than capable of ensuring your stay to be relaxed and pleasant. August 13, 2014
Rated 5.0 out of 5.0 by holiday excellent hotel. right next to airport. great start to our holiday. August 12, 2014
Rated 3.0 out of 5.0 by Dissapointing stay! From first entering the hotel I felt as though I was 'in the way' of staff having a conversation. The lady at reception could do with a lesson in customer service. The room was dated and dirty. There was a selection of dead bugs between the window ledge and window. Having been travelling for 24 hours this was the last thing I needed. Breakfast was a true 'free for all' and the food was everywhere. I struggled with the level of hygiene as people picked food up, changed their minds and put it back. The scrambled egg had seemingly decided to leave its bowl and spread itself over all the surfaces, with no attempt made to clean it up. The trays we were supposed to use to carry the tray had clearly been used in a previous life to collect human hair, they were not something you would want to put your food on. I was very glad when checkout time came. The only positive is the two gentlemen who manned the desk during the night, they welcomed me in the evening with genuine care and interest. The rest was an extreme disappointment, having stayed in numerous Holiday Inn/Express this was the worse I have stayed in! August 11, 2014
Rated 5.0 out of 5.0 by week end break always good to know that the hospitality /cleanliness and food will all be of high standard at Holiday Inn Express , East Midlands. have stayed several times for holiday flights and /or family visits. August 6, 2014
Rated 4.0 out of 5.0 by A good business hotel I stayed here for one night whilst on business nearby. The hotel is easy to find, on the main road from the motorway to the airport, and has a large car park reserved solely for guests (£4 per night). Check in was extremely efficient and helpful, and there was a lively atmosphere in the bar from the other customers present, many of whom were clearly catching a flight. My room was in good condition, well appointed, and had efficient air con. Although not in sight of the runway (much to my disappointment!), you could see aircraft coming in to land or having just taken off from the room - wonderful! Breakfast was served from 4.30am (continental) or 6.30am including hot items, and was the usual Holiday Inn Express fare, albeit the scrambled eggs were a little more rubbery than is usually the case elsewhere. I would have no hesitation in staying here, again, if in the area, and commend the hotel to you without reservation. Customer service was excellent from every member of staff, without exception. August 5, 2014
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