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Rated 4.4 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by Friendly staff, nice hotel Very friendly staff at reception and bar/restaurant with a very good customer service. Rooms are modern and well equipped. Furniture was in good shape as well. Only the bathroom was a bit old fashioned, but clean and fully functionable. The usual UK water pressure problem, but not much the hotel can do about. Food at the restaurant could have been better in quality for the high prices, but was OK in quantity and freshness. September 29, 2014
Rated 4.0 out of 5.0 by Quiet rooms and good breakfast whilst attending a 2 day trade show at Castle Donington, this hotel was a perfect location. Modern clean facilities, with quiet rooms and a good breakfast. But it is a car drive or taxi trip from any town. September 29, 2014
Rated 4.0 out of 5.0 by Functional Very functional hotel with very friendly and attentive staff September 29, 2014
Rated 5.0 out of 5.0 by Great value for money We had a lovely stay at this hotel and wouldn't hesitate to go again. Very close to the airport, exceptionally good staff. Extremely comfortable and practical furnishings. September 24, 2014
Rated 4.0 out of 5.0 by a very enjoyable experenance well pleased will use holiday inns again.......................... September 24, 2014
Rated 5.0 out of 5.0 by Excellent disabled access bedroom A very good disabled access bedroom with plenty of room for all the equipment that is needed. Good size bathroom with plenty of turning space. Also excellent that there is an adjoining carers room which is hard to find in most hotel chains. September 24, 2014
Rated 5.0 out of 5.0 by Enjoyable experience Very clean and comfortable room and the staff were very helpful and friendly... September 22, 2014
Rated 5.0 out of 5.0 by Attentive Satff Excellent attentive staff ideal for staying prior to a flight from East Midlands Airport September 22, 2014
Rated 4.0 out of 5.0 by Recent Business Trip I found the hotel extremely suitable for my business needs. The staff were very attentive and made the overall experience very welcoming. September 22, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff from reception to housekeeping Myself and family and friends stayed for a family wedding. The staff were friendly and helpful and assisted in arranging taxis. The rooms were clean and ready for our early check-in. The breakfast was well prepared and there was plenty of choice. September 15, 2014
Rated 5.0 out of 5.0 by Superbikes Weekend We have stayed at many Holiday Inn Express Hotels and the quality of East Midlands is consistent with others we have stayed at. The reception staff were friendly and welcoming and helpful with our requests for extra beverages in the room late evening. Breakfast was included and although a limited choice of Hot food it was more than sufficient and was replenished regularly.We were there for the British Superbikes at Donington Circuit and the close proximity of the hotel made this the Ideal location. We will certainly be back. September 11, 2014
Rated 4.0 out of 5.0 by Hard bed but overall stay very good Great for airport.easy to get to off the M1.Staff great,room great,bed poor.overall very good. September 10, 2014
Rated 5.0 out of 5.0 by great stay we stayed for 1 night before our early morning flight and would recommend this hotel. It was everything we expected for a relaxing stay and was great value. The car parking was very convenient and everything went very smoothly. We would definitely stay here again. September 7, 2014
Rated 4.0 out of 5.0 by Ideal when flying from East Midlands We stay there the night before our flight, the check inn went very smooth and the staff were friendly and help full, would definitely stay there again if flying from East Midlands. September 7, 2014
Rated 4.0 out of 5.0 by Great start to my holiday Hotel staff were efficient and helpful. The rooms were clean and tidy. We had a great start to our holiday and the free parking was a bonus. I would definitely stay at the hotel again. September 5, 2014
Rated 5.0 out of 5.0 by Night Away Stayed for 1 night while visiting family,the hotel was lovely and clean and comfortable, the price we paid was excellent and breakfast was a added bonus as it was free . Staff at the hotel were very nice and helpful. We will be staying here again. September 3, 2014
Rated 4.0 out of 5.0 by Airport stopover A good base, close to East Midlands Airport. Accommodation was basic but usable - you get what you pay for. The rooms are comfortable although the bathrooms are looking a tad tired. We booked an overnight stay to include 8 days of parking and the whole parking procedure was easy and faultless. The jewel in the crown in this hotel is the staff - we were greeted by the Duty Manager (Darren?) who was cheerful, polite and informative. He made us feel we were checking into a 5* hotel rather than an airport stopover hotel - we felt extremely welcomed. September 3, 2014
Rated 5.0 out of 5.0 Excellent Customer Service An good standard hotel near to East Midlands airport. Excellent customer service from the two front desk staff who went out of their way to try and find us some car parking whilst away on holiday. We were eventually able to leave our car with them which was much appreciated. Would definitely stay here again. September 1, 2014
Rated 5.0 out of 5.0 by really clean and comfortable. Enjoyed my stay even though not there to long great room and very clean i would definitely recommend and stay again. August 29, 2014
Rated 5.0 out of 5.0 by All that we needed Great location for for East Midlands airport. Will use again August 26, 2014
Rated 5.0 out of 5.0 by Proximidad al aeropuerto. Hotel silencioso y confortable muy adecuado para alojarse cuando se va a viajar desde el aeropuerto de East Middlands. August 24, 2014
Rated 2.0 out of 5.0 by Friendly service, but mediocre hotel The personnel is perfectly friendly and smily in this hotel. However, I was disappointed with the cleanliness, the slow internet, and horrible breakfast. Also, the food offered in the restaurant isn't very good, but there's a good range of selection and it stills your hunger. Our bathroom floor wasn't cleaned properly for the 2 days we stayed (cigaret ashes(??) behind the toilet, in a non-smoking room!), restaurant carpet floor and chairs were disgusting (crumbs and dirt underneath tables and and the chairs), back of the chairs were full of fingerprints, one evening our table only got cleaned when we asked, breakfast is mediocre, no vegetables available (no lettuce, tomato, nothing), cheese was hard at the edges on our second day, toaster made burned toast, trays were wet, bread and food in general were of bad quality, there were stains on my outside bed sheet and a hair on my pillow. If the price was a bargain, I could live with it, but I paid the full price. Not cheap, and worst value for money ever, I believe. August 23, 2014
Rated 4.0 out of 5.0 by Attentive Staff Although the hotel was busy and dealing with a large party of holidaymakers, they took time and trouble to try and resolve a booking problem I had, and went out of their way to try to help. the service in bar and restaurant was compromised by the needs of the large party, but the staff made every effort to minimise the effect on other guests, and were generally successful. I enjoyed my stay and would recommend this hotelto anyone wanting to stay in this area August 17, 2014
Rated 5.0 out of 5.0 by Turn up relax and enjoy Can't fault any member of the staff, everyone was very friendly and more than capable of ensuring your stay to be relaxed and pleasant. August 13, 2014
Rated 5.0 out of 5.0 by holiday excellent hotel. right next to airport. great start to our holiday. August 12, 2014
Rated 3.0 out of 5.0 by Dissapointing stay! From first entering the hotel I felt as though I was 'in the way' of staff having a conversation. The lady at reception could do with a lesson in customer service. The room was dated and dirty. There was a selection of dead bugs between the window ledge and window. Having been travelling for 24 hours this was the last thing I needed. Breakfast was a true 'free for all' and the food was everywhere. I struggled with the level of hygiene as people picked food up, changed their minds and put it back. The scrambled egg had seemingly decided to leave its bowl and spread itself over all the surfaces, with no attempt made to clean it up. The trays we were supposed to use to carry the tray had clearly been used in a previous life to collect human hair, they were not something you would want to put your food on. I was very glad when checkout time came. The only positive is the two gentlemen who manned the desk during the night, they welcomed me in the evening with genuine care and interest. The rest was an extreme disappointment, having stayed in numerous Holiday Inn/Express this was the worse I have stayed in! August 11, 2014
Rated 5.0 out of 5.0 by week end break always good to know that the hospitality /cleanliness and food will all be of high standard at Holiday Inn Express , East Midlands. have stayed several times for holiday flights and /or family visits. August 6, 2014
Rated 4.0 out of 5.0 by A good business hotel I stayed here for one night whilst on business nearby. The hotel is easy to find, on the main road from the motorway to the airport, and has a large car park reserved solely for guests (£4 per night). Check in was extremely efficient and helpful, and there was a lively atmosphere in the bar from the other customers present, many of whom were clearly catching a flight. My room was in good condition, well appointed, and had efficient air con. Although not in sight of the runway (much to my disappointment!), you could see aircraft coming in to land or having just taken off from the room - wonderful! Breakfast was served from 4.30am (continental) or 6.30am including hot items, and was the usual Holiday Inn Express fare, albeit the scrambled eggs were a little more rubbery than is usually the case elsewhere. I would have no hesitation in staying here, again, if in the area, and commend the hotel to you without reservation. Customer service was excellent from every member of staff, without exception. August 5, 2014
Rated 3.0 out of 5.0 by Clean and comfortable but noisy Staff are great, room and facilities are as expected. Equipped with what you need, and clean (except for a very badly stained chair - who knows what that was but I certainly wasn't going to sit on it!). Windows were openable but of course then you get the noise from the road - the hotel is right on a roundabout and the entrance to a business park, not to mention the motorway which is close by and audible. Make sure you ask for a room on the back, otherwise you'll be kept awake all night if you choose to open a window rather than rely on the AC. Overall, fit for purpose but not by any stretch a relaxing place to stop over. August 5, 2014
Rated 2.0 out of 5.0 Disappointed Poor early breakfast, expensive bar prices and no WIFI available during the stay. August 1, 2014
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