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Rated 3.9 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by Excellent service Excellent service, staff was friendly and helpful at every interaction. Very clean in every area which makes for better sleep. Excellent! July 28, 2014
Rated 4.0 out of 5.0 by Great check in service We were greeted. The clerk did not know I was a Priority Club member until he saw my card and saw in the computer that I had been a member over 10 years. At another hotel in Abilene Kansas we were even given bottles of water because we were members. Des Moines hotel only gave us internet service and late check out which we did not use since we were awakened so early because of banging doors. July 24, 2014
Rated 1.0 out of 5.0 by Terrible experience For the third stay, we have encountered service that I find unacceptable in a Holiday Inn. The front desk personnel is rude and does not appear to be glad you are a hotel guest. For reward members they do not inform you of the points or treat bag option. The rooms SMELL. The beds are not comfortable. The a/c systems are highly ineffective. The rooms are clean and the breakfast options are good - but that is the only positive comment I can make. This last stay we cancelled our days after the first night and went to HI - Mercy also in Des Moines. That is an awesome HI. July 23, 2014
Rated 4.0 out of 5.0 by Great Service, hotel very comfortable. I liked the hotel. It was comfortable and I had a great stay. The hotel also provided a free breakfast which was wonderful, a variety of good food. Just great. People were very nice. Staff real good. I would stay there again. July 23, 2014
Rated 4.0 out of 5.0 by Nice, Clean Rooms Spacious and clean rooms. Easy to access. Breakfast area could be bigger . . . went once and had to leave because it was full. Came back a short time later and was able to eat. Loved the diner next door for dinner. Heard a thumping noise off and on throughout the night that made sleep a little difficult. Overall, a nice place to stay. July 23, 2014
Rated 4.0 out of 5.0 by No pool The lack of a pool or workout room is a disadvantage for this hotel. The breakfast room would have been cleaner if the gal had cleaned the tables after us during some of her way too frequent in and out visits that were to the point of being annoying. July 17, 2014
Rated 4.0 out of 5.0 by Nice place to stay Nice hotel, very friendly and attentive staff. I do wish the fitness center had more than 1 treadmill. Breakfast was good, the room was very clean and quiet and my stay was very nice. July 14, 2014
Rated 5.0 out of 5.0 by Quaint building This is not a typical Holiday Inn Express. It is in a former Drake University building. Loved that room looked over nicely landscaped courtyard and I could open the sliding door wall for fresh air sleeping. Small like a boutique hotel. A pleasant surprise. Wish I could' ex stayed around to explore the neighborhood. July 13, 2014
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