Rated 1.0 out of 5.0 by dan01 Worst hotel stay in years!
The air conditioner was not working properly and making excessive noise. When the hotel staff was contacted they stated: "yes, we've had several complaints about the ac units but not much we can do". They never offered to have it checked and were at best unconcerned at our complaint.
The whole marketing campaign for Holiday Inn Express is somewhat true in this case, I am much smarter now on where I stay and that does not include this particular Holiday Inn Express!
June 8, 2013
Rated 5.0 out of 5.0 by wygirl76 Excellent Quaint Location
This Holiday Inn Express is clean, easy to find, and in a beautiful, quaint location in downtown Des Moines. Close to everything and is on beautiful grounds with a cozy courtyard. The beds were clean and very comfortable, the bathroom was clean, and the shower was amazing.
June 3, 2013
Rated 4.0 out of 5.0 by Yeager4u Clean and Quiet
Off the beaten path yet Clean and Quiet. Thanks for a good nights rest.
June 1, 2013
Rated 1.0 out of 5.0 by jshill Not a good experience
We try to stay at your hotel during the annual High School State Track Meet at Drake Stadium. In the past we have had a good experience at your hotel. It is close to the stadium and has been very accommodating for our needs. This year however was different story. We checked in and brought our bags to our room. There was a malfunction with the door and we were locked out of our room for over 3 hours. There were no more available rooms and we had no luggage because it was locked into the room. It was after 11pm before we could get into our room. Keep in mind we could get out of the room but we could not let the door shut when we would leave the room because it would not open back up again.
May 30, 2013
Rated 3.0 out of 5.0 by Drakedad Great Location But...
My daughter attends Drake so this is perfect location however there are a couple of drawbacks. The hotels caters to families so they only have 2 rooms with king beds. Secondley, I have stayed at other Express locations prior. The breakfast selection good be better starting with fruit. Also a workout room would be a plus.
May 17, 2013
Rated 4.0 out of 5.0 by LIB99 More than expected
Clean, quiet and comfortable. Good, diverse breakfast with health options. Decent location. I like this property much better than its sister hotel at the Mercy Campus. The Drake HI Express is fresher and their CC cookies are tasty. Thanks for being reliably good.
April 25, 2013
Rated 1.0 out of 5.0 by Brenda70 Very poor room
My hotel room was in horrible condition. The bathtub had a rust stain and when I turned on the shower water squirted all over my face and clothes from pull knob. The ceiling wall was peeling all over the bathroom. The room was dusty. The curtains in my room and all over the hallway were wrinkled and clearly were not ironed for a very long time. The carpets were in poor condition.
I had the Do Not Disturb in my door and housekeeping still came in and touched my belongings and cleaned the room. I did not want this and they replaced the tag back into the key lock system so clearly they knew I did not want it cleaned. The second day they still attempted to enter my room in the morning even though it was in the key card slot.
I reported this to front desk and nobody bothered to call me even though she stated it would be reported.
College party was going on in hotel so resting was not an option. Very unpleasant business trip.
April 9, 2013
Rated 4.0 out of 5.0 by OmegaMan7 HIDrakeUniv.
Looking for a Holiday Inn experience like no other?? This quaint,
charming, inn is reminescent of hotels on the east coast or parts or Europe. Tucked away from the usual interstate/highway venues; this Holiday Inn is near Drake University's campus neighborhood. You will definitely need a GPS to find this hotel.
A little older than most Holiday Inns, this property blends in with the university campus environment with its red brick and ivy exterior. Upon entering the front doors, the registration desk gives the impression of once being a college dormitory.
Rooms are a little larger than the standard hotel room and most of the fixtures have been modernized. The doors of the bathroom and some of the bathroom fixtures give tell tale signs that this is an older property, but the rooms are quiet and clean.
The breakfast bar is complete with the usual eggs/bacon/toast/coffee/juice/bagel onsemble. Fresh hot coffee and orange juice; very good.
The price is about $10.00 too much , but I would definitely recommend this hotel.
April 1, 2013