Rated 3.8 out of 5 by 129
Rated 3.0 out of 5.0 by CATMREDHAWK old and i need of a face lift
nice place near Drake, however they need to redo the hotel and get it updated!
August 25, 2014
Rated 1.0 out of 5.0 by MNCHRIS Old, tired, not up to HIE Standards, Make them update, or don't let them be flagged an HIE
I am pretty loyal to IHG. Due to geography, I mostly stay in HIE properties. The point of staying in a chain property is because I know what to expect. They are supposed to have brand standards across all properties. Apparently, this hotel slipped by.
This used to be a hotel owned by Drake University and at some point it became a HIE. It is in dire need of updates. All of the finishes, floors, windows, bedding and especially bathrooms. It was almost bad enough that I went to a different hotel. But, I was only there for one night so I figured I could make it.
The bathroom was old and worn out (see pics). When the room is this old, it looks dirty, whether it actually is or not. Plus with the crumbling ceiling and rust spots in the bathtub, I don't think they are keeping up on their maintenance. If a property can't do regular maintenance properly, then I question their ability to do effective cleaning.
This property also seems to have electrical problems. There seems to be "mini/micro" surges that would flicker the lights and cause my noise machine app to skip. Very annoying and made it difficult to sleep.
The staff I dealt with at the front desk and the breakfast area were both great.
IHG in general does not seem to be consistent across brands. I have stayed at really nice HIEs and then ones like this. Regular Holiday Inns are always hit or miss. IHG, please do a better job of enforcing brand standards. I want to know that I will always be getting a similar level of quality/comfort when I stay at HIE.
August 24, 2014
Rated 4.0 out of 5.0 by practical traveller comfortable quiet room
Good for overnight stopover while travelling. Front desk was very efficient and welcoming. Drake Diner next door had wide selection for supper. Bed was comfortable, blockout curtains helped us sleep in.
Room was spacious. Several options at free breakfast
August 19, 2014