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Rated 4.5 out of 5 by 151 reviewers.
Rated 5.0 out of 5.0 by Incredible Staff! Anjel, Raven, Jessica and David made my family feel at home. Thank you! September 9, 2014
Rated 5.0 out of 5.0 by Just Passing Through We always stay at a Holiday Inn Express. No matter where, we know it offers clean, comfortable rooms, accommodating staff, and free hot breakfast. This location's staff was the most welcoming and friendly of any we've encountered. They really made us feel welcome September 7, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Clean hotel, easy access to restaurants and interstate. Very friendly and accommodating staff. September 6, 2014
Rated 1.0 out of 5.0 by Bad Service My family and myself did not enjoy our stay in the DeSoto hotel. I wll never stay at that hotel again! September 4, 2014
Rated 4.0 out of 5.0 by Quiet Stay The hotel is close to the interstate, but far enough away that the noise is not heard. There are many eating places close. People are very nice. September 3, 2014
Rated 5.0 out of 5.0 by Retreat Feel The hotel is in a great location. It is close to Dallas but not too close. We loved the way we were greeted and the beauty and cleanliness of the hotel from the moment we walked in to it. Our room was cool when we walked in which was great with our Texas hot summers. The beds were very comfortable and the room and bathroom were very clean and looked like a little getaway. The staff was very nice and friendly. We did have 1 person in the dining area when we were getting our breakfast that was not as friendly but they have a big variety of food available and there were many people in the dining room. I think it was just a little too busy at the moment. I loved driving out and seeing a family out hola hooping in the large open space behind and on the side of the hotel. They were enjoying the peacefulness of the area. I would surely come back and visit this hotel. September 3, 2014
Rated 5.0 out of 5.0 by My stay I have been a guest of this hotel for 4 consecutive months, and everything has been excellent. Dawn, Raven, Jessica, and David have always been polite, helpful, and courteous. Anjel performs near miracles in keeping up with the demands of the kitchen. Ashley works hard to provide a pleasant afternoon snack on Tuesdays and Wednesdays. The pool area and the pool/hotub are always clean and clear. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast The breakfast choices and quality of food was great. The bed was very comfortable and slept welL! September 1, 2014
Rated 3.0 out of 5.0 by Great front desk service The ladies at the front desk were great. The day we checked out, the housekeeper came in our room three times......all before 9am. The carpet throughout the hotel was very dirty. This was a total turn off. Had I not booked 2 days in advance through my company, I would have cancelled the first day. August 29, 2014
Rated 5.0 out of 5.0 by room was very clean the hotel was very well kept,the staff was very friendly and professional,the room was nice and clean and so was the bathroom which is always a concern with us. August 28, 2014
Rated 4.0 out of 5.0 by Great customer service Other than the fact that our wireless internet was not a strong signal (we received a direct cable) it was an excellent visit with comfortable beds and a lovely lobby. The front desk staff were excellent! August 27, 2014
Rated 5.0 out of 5.0 by Nice stay Easy Check in and very nice property. Well kept property and pleasant staff. Breakfast was very good and as in the past times I have stayed at this hotel I have no complaints. Always has been a nice stay. August 25, 2014
Rated 5.0 out of 5.0 by Great Staff The staff was extremely helpful and friendly. They made themselves available to make sure my stay was as comfortable as possible. August 25, 2014
Rated 5.0 out of 5.0 by Friendliest staff I've ever encountered The hotel/room was clean and comfortable, breakfast was better than the typical "muffins and danishes" fare from other hotels, and the instant access to the freeway was very convenient for going into/out of the city. The best part was the extremely cheerful staff! Every single employee that we encountered during our stay smiled and greeted us in a friendly manner...made the stay that much more pleasant! August 22, 2014
Rated 5.0 out of 5.0 by Front Desk Lady at desk was very customer orentated and friendly with information about services and recommended highly the breakfast. August 21, 2014
Rated 4.0 out of 5.0 by Nice place Room was clean, excellent front desk reception Breakfast needs help August 18, 2014
Rated 5.0 out of 5.0 by Great stay with friendly service The front desk help was great Dawn and I had quiet a conversation ,I like to meet people, she loved my accent handed down from Cajun country. And made sure we had breakfast before we left the hotel for our 300 mi trip back home, seniors need that breakfast thank you very much. Because we like to start out early as possible .. August 15, 2014
Rated 5.0 out of 5.0 by Excellent staff A guest had a huge party during our stay, so the staff was overworked on this weekend . Even with that going, every staff member we ran into would stop what they were doing and say hi, and ask if they could do anything for us. On Saturday night the parking lot was over full. We had no place to park on site, when the manager saw us, she ran out and move her car so we had a close place to park. The best customer service we have ever had!!! We are looking forward to coming back. Thanks for the great stay!!! August 15, 2014
Rated 2.0 out of 5.0 by No Hot Water! For both days I had no hot water when taking a shower. On the day of checkout I called the front desk again, letting them know about no hot water again. I checked out at 10:40am and she told me she was about to call my room to let me know that the thermostat had been reset and I should have hot water. Well checkout was at 11:00am!!!! It's a shame the money you pay for a hotel room and both days you receive a cold shower. August 13, 2014
Rated 3.0 out of 5.0 by Leisure This hotel is not in a great area, but it is convenient and reasonably priced. August 11, 2014
Rated 5.0 out of 5.0 by 1 and only This hotel is awesome. There were many different events going on and they never interferred with the regular daily flow. August 6, 2014
Rated 5.0 out of 5.0 by Excellent experience We stayed at the Holiday Inn Express in Desoto, Tx. It was a great experience. Super breakfast buffet with many good choices and the staff was extremely helpful, we will definitely stay there if we go back that direction. August 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed and Great service My family and I had a great time. I would use this hotel if and when I visit the Desoto area. Everything was great at the hotel. A lot of very friendly people and staff at the hotel. August 1, 2014
Rated 5.0 out of 5.0 by Nice Hotel Room was nice and clean. Staff was very friendly and accommodating. The only thing is pancake maker was out of service and we really wanted pancakes on day 2. July 31, 2014
Rated 5.0 out of 5.0 by Modern Property at A Great Value Staff is extremely friendly and attentive. Convenient location to highway. Hotel is updated with a modern look and provides a lot of options for breakfast. July 31, 2014
Rated 2.0 out of 5.0 by Great hotel with poor staff and service. I have been a Rewards Member for years... This is a great hotel, but the management and staff has poor business practices of overbooking room reservations, not honoring internet or AARP price discounts! Be careful with these people even if you have reservations! Print your confirmations, and bring them with you because they will not honor the prices that you were quoted in your reservation without it! I have lost confidence in the Holiday Inn brand and not be staying at or recommending this or any other IHG properties in the future. July 30, 2014
Rated 5.0 out of 5.0 by friendly staff and excellent room. The hotel was easy to find off the interstate. The staff greeted us with friendliness and positive attitude. She was very knowledgeable and efficient. Our room was great. The beds were comfortable and the pillows were also. I like the choice of soft or firm pillows. The pool was beautiful and relaxing. The breakfast was very good and the dining area was clean and neat. Also, there was plenty of food to choose from. July 30, 2014
Rated 5.0 out of 5.0 by a pleasent stay the hotel and grounds were clean and neat, the room was also clean, and the staff was friendly. the only problem was it was full with sports teams, and the kids were a little loud. at times other than that my stay was ok I would stay there again, maybe when it was not so full with guest July 30, 2014
Rated 5.0 out of 5.0 by A Very Pleasant Experience. We were very pleased with every aspect of our stay at the DeSoto Holiday Inn Express. The room was very clean, the bed was very clean & extremely comfortable, it was easy to regulate the temperature to a comfortable level during 100 degree weather and there was plenty of hot water for baths. The "Smart Start Breakfast" was one of the best we have experienced in our motel stays. All of the staff was helpful courteous & very friendly. Our visit was a delightful experience. July 27, 2014
Rated 5.0 out of 5.0 by Beautiful Facility We have stayed in MANY Holiday Inn Express, but this one is by far the MOST beautiful one yet. The lobby, room and staff were exceptional. July 24, 2014
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