Rated 4.5 out of 5 by 146
Rated 5.0 out of 5.0 by Elayna Retreat Feel
The hotel is in a great location. It is close to Dallas but not too close. We loved the way we were greeted and the beauty and cleanliness of the hotel from the moment we walked in to it.
Our room was cool when we walked in which was great with our Texas hot summers. The beds were very comfortable and the room and bathroom were very clean and looked like a little getaway.
The staff was very nice and friendly. We did have 1 person in the dining area when we were getting our breakfast that was not as friendly but they have a big variety of food available and there were many people in the dining room. I think it was just a little too busy at the moment.
I loved driving out and seeing a family out hola hooping in the large open space behind and on the side of the hotel. They were enjoying the peacefulness of the area. I would surely come back and visit this hotel.
September 3, 2014
Rated 5.0 out of 5.0 by Elcamino121 My stay
I have been a guest of this hotel for 4 consecutive months, and everything has been excellent.
Dawn, Raven, Jessica, and David have always been polite, helpful, and courteous.
Anjel performs near miracles in keeping up with the demands of the kitchen.
Ashley works hard to provide a pleasant afternoon snack on Tuesdays and Wednesdays.
The pool area and the pool/hotub are always clean and clear.
September 2, 2014
Rated 5.0 out of 5.0 by austintxusa Comfortable bed and great breakfast
The breakfast choices and quality of food was great. The bed was very comfortable and slept welL!
September 1, 2014
Rated 3.0 out of 5.0 by Bev 1 Great front desk service
The ladies at the front desk were great. The day we checked out, the housekeeper came in our room three times......all before 9am.
The carpet throughout the hotel was very dirty. This was a total turn off. Had I not booked 2 days in advance through my company, I would have cancelled the first day.
August 29, 2014
Rated 5.0 out of 5.0 by Ris E room was very clean
the hotel was very well kept,the staff was very friendly and professional,the room was nice and clean and so was the bathroom which is always a concern with us.
August 28, 2014
Rated 4.0 out of 5.0 by Duluthmomof4 Great customer service
Other than the fact that our wireless internet was not a strong signal (we received a direct cable) it was an excellent visit with comfortable beds and a lovely lobby. The front desk staff were excellent!
August 27, 2014
Rated 5.0 out of 5.0 by Tom710 Nice stay
Easy Check in and very nice property. Well kept property and pleasant staff. Breakfast was very good and as in the past times I have stayed at this hotel I have no complaints. Always has been a nice stay.
August 25, 2014
Rated 5.0 out of 5.0 by William_32 Great Staff
The staff was extremely helpful and friendly. They made themselves available to make sure my stay was as comfortable as possible.
August 25, 2014
Rated 5.0 out of 5.0 by AFSpouse Friendliest staff I've ever encountered
The hotel/room was clean and comfortable, breakfast was better than the typical "muffins and danishes" fare from other hotels, and the instant access to the freeway was very convenient for going into/out of the city.
The best part was the extremely cheerful staff! Every single employee that we encountered during our stay smiled and greeted us in a friendly manner...made the stay that much more pleasant!
August 22, 2014
Rated 5.0 out of 5.0 by gwill Front Desk
Lady at desk was very customer orentated and friendly with information about services and recommended highly the breakfast.
August 21, 2014
Rated 4.0 out of 5.0 by Turbinessolarmbtt Nice place
Room was clean, excellent front desk reception
Breakfast needs help
August 18, 2014
Rated 5.0 out of 5.0 by NANNY Marie Great stay with friendly service
The front desk help was great Dawn and I had quiet a conversation ,I like to meet people, she loved my accent handed down from Cajun country. And made sure we had breakfast before we left the hotel for our 300 mi trip back home, seniors need that breakfast thank you very much. Because we like to start out early as possible ..
August 15, 2014
Rated 5.0 out of 5.0 by Russell67 Excellent staff
A guest had a huge party during our stay, so the staff was overworked on this weekend . Even with that going, every staff member we ran into would stop what they were doing and say hi, and ask if they could do anything for us. On Saturday night the parking lot was over full. We had no place to park on site, when the manager saw us, she ran out and move her car so we had a close place to park. The best customer service we have ever had!!! We are looking forward to coming back. Thanks for the great stay!!!
August 15, 2014
Rated 2.0 out of 5.0 by Martymar No Hot Water!
For both days I had no hot water when taking a shower. On the day of checkout I called the front desk again, letting them know about no hot water again. I checked out at 10:40am and she told me she was about to call my room to let me know that the thermostat had been reset and I should have hot water. Well checkout was at 11:00am!!!! It's a shame the money you pay for a hotel room and both days you receive a cold shower.
August 13, 2014
Rated 3.0 out of 5.0 by hillx2 Leisure
This hotel is not in a great area, but it is convenient and reasonably priced.
August 11, 2014
Rated 5.0 out of 5.0 by 1 and only 1 and only
This hotel is awesome. There were many different events going on and they never interferred with the regular daily flow.
August 6, 2014
Rated 5.0 out of 5.0 by Psp1136 Excellent experience
We stayed at the Holiday Inn Express in Desoto, Tx. It was a great experience. Super breakfast buffet with many good choices and the staff was extremely helpful, we will definitely stay there if we go back that direction.
August 5, 2014
Rated 5.0 out of 5.0 by Sisters4 Comfortable bed and Great service
My family and I had a great time. I would use this hotel if and when I visit the Desoto area. Everything was great at the hotel. A lot of very friendly people and staff at the hotel.
August 1, 2014
Rated 5.0 out of 5.0 by taney Nice Hotel
Room was nice and clean. Staff was very friendly and accommodating. The only thing is pancake maker was out of service and we really wanted pancakes on day 2.
July 31, 2014
Rated 5.0 out of 5.0 by DeSotoGuest Modern Property at A Great Value
Staff is extremely friendly and attentive. Convenient location to highway. Hotel is updated with a modern look and provides a lot of options for breakfast.
July 31, 2014
Rated 2.0 out of 5.0 by EH2HOU Great hotel with poor staff and service.
I have been a Rewards Member for years...
This is a great hotel, but the management and staff has poor business practices of overbooking room reservations, not honoring internet or AARP price discounts! Be careful with these people even if you have reservations! Print your confirmations, and bring them with you because they will not honor the prices that you were quoted in your reservation without it!
I have lost confidence in the Holiday Inn brand and not be staying at or recommending this or any other IHG properties in the future.
July 30, 2014
Rated 5.0 out of 5.0 by lbrash friendly staff and excellent room.
The hotel was easy to find off the interstate. The staff greeted us with friendliness and positive attitude. She was very knowledgeable and efficient. Our room was great. The beds were comfortable and the pillows were also. I like the choice of soft or firm pillows. The pool was beautiful and relaxing. The breakfast was very good and the dining area was clean and neat. Also, there was plenty of food to choose from.
July 30, 2014
Rated 5.0 out of 5.0 by fussbox a pleasent stay
the hotel and grounds were clean and neat, the room was also clean, and the staff was friendly. the only problem was it was full with sports teams, and the kids were a little loud. at times other than that my stay was ok
I would stay there again, maybe when it was not so full with guest
July 30, 2014
Rated 5.0 out of 5.0 by Vernon & Ann A Very Pleasant Experience.
We were very pleased with every aspect of our stay at the DeSoto Holiday Inn Express. The room was very clean, the bed was very clean & extremely comfortable, it was easy to regulate the temperature to a comfortable level during 100 degree weather and there was plenty of hot water for baths. The "Smart Start Breakfast" was one of the best we have experienced in our motel stays. All of the staff was helpful courteous & very friendly.
Our visit was a delightful experience.
July 27, 2014
Rated 5.0 out of 5.0 by Michelle210 Beautiful Facility
We have stayed in MANY Holiday Inn Express, but this one is by far the MOST beautiful one yet. The lobby, room and staff were exceptional.
July 24, 2014
Rated 4.0 out of 5.0 by Gerald_1020 Great suite
We were in Dallas to attend the wedding my wife and I and my three adult children the room was very spacious two king-size beds two rooms it was a perfect arrangement for all of us great stay
July 22, 2014
Rated 5.0 out of 5.0 by Driver Supreme Very Clean and Comfortable
I drive a truck, and my company set me up to stay at this location. From the moment I called for the Shuttle to the moment the Shuttle dropped me off the next morning, it was nothing but Friendly and Professional Service. The room was clean and comfortable.
July 21, 2014
Rated 4.0 out of 5.0 by goonie Nice as always
travel to desoto roughly once a year for training, have never stayed at any other hotel and dont plan on it... This Holiday Inn express is very comfortable, not a lot of noise and I felt safe.....
July 21, 2014
Rated 5.0 out of 5.0 by Keendiddy Love this place
Friendliest staff I've ever run into at a hotel. From someone who travels that means a lot.
July 20, 2014
Rated 5.0 out of 5.0 by Mrs. Indy Comfortable Bed and great service
My husband and I thoroughly enjoyed our stay while staying in Dallas. Your entire staff made us feel welcome. We will certainly book again, when visiting Dallas. A very pleasant stay.
July 14, 2014