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Rated 4.5 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Great Staff The staff was extremely helpful and friendly. They made themselves available to make sure my stay was as comfortable as possible. August 25, 2014
Rated 5.0 out of 5.0 by Friendliest staff I've ever encountered The hotel/room was clean and comfortable, breakfast was better than the typical "muffins and danishes" fare from other hotels, and the instant access to the freeway was very convenient for going into/out of the city. The best part was the extremely cheerful staff! Every single employee that we encountered during our stay smiled and greeted us in a friendly manner...made the stay that much more pleasant! August 22, 2014
Rated 5.0 out of 5.0 by Front Desk Lady at desk was very customer orentated and friendly with information about services and recommended highly the breakfast. August 21, 2014
Rated 4.0 out of 5.0 by Nice place Room was clean, excellent front desk reception Breakfast needs help August 18, 2014
Rated 5.0 out of 5.0 by Great stay with friendly service The front desk help was great Dawn and I had quiet a conversation ,I like to meet people, she loved my accent handed down from Cajun country. And made sure we had breakfast before we left the hotel for our 300 mi trip back home, seniors need that breakfast thank you very much. Because we like to start out early as possible .. August 15, 2014
Rated 5.0 out of 5.0 by Excellent staff A guest had a huge party during our stay, so the staff was overworked on this weekend . Even with that going, every staff member we ran into would stop what they were doing and say hi, and ask if they could do anything for us. On Saturday night the parking lot was over full. We had no place to park on site, when the manager saw us, she ran out and move her car so we had a close place to park. The best customer service we have ever had!!! We are looking forward to coming back. Thanks for the great stay!!! August 15, 2014
Rated 2.0 out of 5.0 by No Hot Water! For both days I had no hot water when taking a shower. On the day of checkout I called the front desk again, letting them know about no hot water again. I checked out at 10:40am and she told me she was about to call my room to let me know that the thermostat had been reset and I should have hot water. Well checkout was at 11:00am!!!! It's a shame the money you pay for a hotel room and both days you receive a cold shower. August 13, 2014
Rated 3.0 out of 5.0 by Leisure This hotel is not in a great area, but it is convenient and reasonably priced. August 11, 2014
Rated 5.0 out of 5.0 by 1 and only This hotel is awesome. There were many different events going on and they never interferred with the regular daily flow. August 6, 2014
Rated 5.0 out of 5.0 by Excellent experience We stayed at the Holiday Inn Express in Desoto, Tx. It was a great experience. Super breakfast buffet with many good choices and the staff was extremely helpful, we will definitely stay there if we go back that direction. August 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed and Great service My family and I had a great time. I would use this hotel if and when I visit the Desoto area. Everything was great at the hotel. A lot of very friendly people and staff at the hotel. August 1, 2014
Rated 5.0 out of 5.0 by Nice Hotel Room was nice and clean. Staff was very friendly and accommodating. The only thing is pancake maker was out of service and we really wanted pancakes on day 2. July 31, 2014
Rated 5.0 out of 5.0 by Modern Property at A Great Value Staff is extremely friendly and attentive. Convenient location to highway. Hotel is updated with a modern look and provides a lot of options for breakfast. July 31, 2014
Rated 2.0 out of 5.0 by Great hotel with poor staff and service. I have been a Rewards Member for years... This is a great hotel, but the management and staff has poor business practices of overbooking room reservations, not honoring internet or AARP price discounts! Be careful with these people even if you have reservations! Print your confirmations, and bring them with you because they will not honor the prices that you were quoted in your reservation without it! I have lost confidence in the Holiday Inn brand and not be staying at or recommending this or any other IHG properties in the future. July 30, 2014
Rated 5.0 out of 5.0 by friendly staff and excellent room. The hotel was easy to find off the interstate. The staff greeted us with friendliness and positive attitude. She was very knowledgeable and efficient. Our room was great. The beds were comfortable and the pillows were also. I like the choice of soft or firm pillows. The pool was beautiful and relaxing. The breakfast was very good and the dining area was clean and neat. Also, there was plenty of food to choose from. July 30, 2014
Rated 5.0 out of 5.0 by a pleasent stay the hotel and grounds were clean and neat, the room was also clean, and the staff was friendly. the only problem was it was full with sports teams, and the kids were a little loud. at times other than that my stay was ok I would stay there again, maybe when it was not so full with guest July 30, 2014
Rated 5.0 out of 5.0 by A Very Pleasant Experience. We were very pleased with every aspect of our stay at the DeSoto Holiday Inn Express. The room was very clean, the bed was very clean & extremely comfortable, it was easy to regulate the temperature to a comfortable level during 100 degree weather and there was plenty of hot water for baths. The "Smart Start Breakfast" was one of the best we have experienced in our motel stays. All of the staff was helpful courteous & very friendly. Our visit was a delightful experience. July 27, 2014
Rated 5.0 out of 5.0 by Beautiful Facility We have stayed in MANY Holiday Inn Express, but this one is by far the MOST beautiful one yet. The lobby, room and staff were exceptional. July 24, 2014
Rated 4.0 out of 5.0 by Great suite We were in Dallas to attend the wedding my wife and I and my three adult children the room was very spacious two king-size beds two rooms it was a perfect arrangement for all of us great stay July 22, 2014
Rated 5.0 out of 5.0 by Very Clean and Comfortable I drive a truck, and my company set me up to stay at this location. From the moment I called for the Shuttle to the moment the Shuttle dropped me off the next morning, it was nothing but Friendly and Professional Service. The room was clean and comfortable. July 21, 2014
Rated 4.0 out of 5.0 by Nice as always travel to desoto roughly once a year for training, have never stayed at any other hotel and dont plan on it... This Holiday Inn express is very comfortable, not a lot of noise and I felt safe..... July 21, 2014
Rated 5.0 out of 5.0 by Love this place Friendliest staff I've ever run into at a hotel. From someone who travels that means a lot. July 20, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and great service My husband and I thoroughly enjoyed our stay while staying in Dallas. Your entire staff made us feel welcome. We will certainly book again, when visiting Dallas. A very pleasant stay. Mrs.D July 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We thoroughly enjoyed our stay here. We were just passing through the Dallas area and we definitely hit the right hotel! Very nice and affordable. Clean rooms and great staff. Would highly recommend this hotel! July 14, 2014
Rated 5.0 out of 5.0 by excellent facilities My family and I enjoyed our stay at the hotel. The suite was perfect and comfortably accomodated our family. The rooms were spacious so we did not have the cramped up feeling. We definitely would stay there again. July 12, 2014
Rated 5.0 out of 5.0 by Family friendly atmosphere My family of five had a pleasurable experience while staying at this hotel in Desoto, TX. We made a last minute stop before heading back home and this hotel exceeded our expectations. We stayed one night, but will stay again if in the area. July 11, 2014
Rated 5.0 out of 5.0 by Excellent hotel experience, good value for the price These hotels are always clean and comfortable. The pillows are insanely awesome, they should come with the room! July 10, 2014
Rated 4.0 out of 5.0 by Passing though Other than host at breakfast being rude stay was ok. July 9, 2014
Rated 5.0 out of 5.0 by Great Staff When I arrived my wife was ill. The front desk staff gave her a room right away as I took the time to check in. They were above and beyond friendly. Then for breakfast we were greeted with the Moring staff who were just as kind and even took the time to ask if my wife was doing better. I give the staff 5 gold stars July 6, 2014
Rated 5.0 out of 5.0 by Nice hotel, clean, comfortable, cool faucets. Large room, nice facilities, good breakfast. I was impressed with the quality of this hotel. July 5, 2014
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