Rated 4.5 out of 5 by 60
Rated 4.0 out of 5.0 by IrishJim Great experience with only one complaint
My twelve-night stay in this excellent facility was a good experience. The room was very quiet, even with the lobby and meeting /group areas just down the hall from it. Staff was always friendly, the room was well-equipped and comfortable, and the hot breakfast was great.
My only complaint was that the carpet, despite being vacuumed daily, had obviously not been cleaned in a very long time. Taking off my shoes in the room after each day's work and meetings, the soles of my white socks would almost immediately become black from just walking a little on the room carpet.
May 7, 2013
Rated 2.0 out of 5.0 by unhappyplaitnummember housekeeping needs MUCH improvement
out of 7 days 3 days i had no housekeeping come to my room. bed not made towels not changed wet towels not removed. One day i could understand maybe they thought my room was empty, i went to the front desk and said my room wasn't made up and that i needed new towels. person working front desk didnt even ask what room i was in? then the next day it was cleaned then after that it was not cleaned and again the next day not cleaned.
besides that hotel is very nice. i stayed there the week before but after this last visit i will not be returning to that particular holiday inn.
also doors have an auto dead bolt. this makes the doors very loud when closing then. many people slam them to get the doors shut. not a huge deal but a little annoying.
May 6, 2013
Rated 2.0 out of 5.0 by RoomForImprovement New but not the best HIExpress
Upon returning to the room two out of our four days, the coffee pot/maker was not cleaned.
The bed was very soft.
There were not enough newspapers, even early in the morning.
There was no recognition as a PC member.
The breakfast staff were very friendly and helpful.
May 3, 2013
Rated 5.0 out of 5.0 by dewdrop great beds and pillows
This facility was one of the best Holiday Inn Express we have stayed at, and were given an upgrade to a suite without asking for any.
Exceptional nice at a very good price.
April 27, 2013
Rated 5.0 out of 5.0 by Mima49 Hotel is Awesome
Have stay at this Hotel several times. Continues to have a great service. I highly recommend
April 22, 2013
Rated 2.0 out of 5.0 by Mike72 Good average hotel
Hotel was easy to get to and way nice. I travel for business and it was a good hotel.
April 8, 2013
Rated 5.0 out of 5.0 by DesotoGrandma Clean and Comfortable
This was the cleanest, most comfortable hotel we've stayed in for a long time. When we were looking for a place to stay while in town for a funeral, we contacted several nearby properties. Even their employees recommended the Holiday Inn Express because the standards for cleanliness, courtesy and comfort were higher than those of nearby competitors. When people working for the competition recommend Holiday Inn Express, they know what they are talking about. The staff was very helpful and friendly and we will definitely stay again if we are in the area.
March 10, 2013
Rated 5.0 out of 5.0 by BirthdayLady Awesome !
This hotel is absolutely great. Joseph,the front desk clerk , had the best customer service attitude I have ever encountered! He welcomed me with a big smile each time I came through the front doors and just made me feel all around welcomed. Its so funny,he does it all.He worked the front desk, fixed my air conditioner, made coffee, and cleaned the lobby area. I will definitely return again !
March 3, 2013
Rated 5.0 out of 5.0 by travlnlite home away from home
close to the freeway yet a safe location. really nice all the way around--staff goes above and beyond. love the biscuits and gravy!
February 26, 2013
Rated 5.0 out of 5.0 by petie56 Comfort stay.
Thanks again for good visit with this location. We have stayed there before and that location is close to where we need to be at.
February 25, 2013
Rated 5.0 out of 5.0 by RenT Weekend Treat
We live in DeSoto and decided to spend a couple of days away from home to relax and celebrate a birthday. This Holiday Inn Express is one of the newer motels in the area and is situated near many of the local restaurants. We very much enjoyed our stay.
[They only negative was a low pressure toilet (designed to save water?) which was difficult to use because of the extreme force required to press the handle and activate the flush. Overall a small thing to deal with.]
February 17, 2013
Rated 5.0 out of 5.0 by Sister911 comfortable bed and helpful staff
Second stay here and very comfortable room The popcorn is a nice treat at night. Acknowledged the priority club member.
February 7, 2013
Rated 5.0 out of 5.0 by Belssedwoman47 Beautiful Hotel and great service.
I really enjoyed the hotel and the staff . I was there for a wedding and everything was just perfect. The rooms were very clean and the customer service was excellent.
January 7, 2013
Rated 4.0 out of 5.0 by alison77 Nice, but not as nice at the Holiday Inn at Baton Rouge, Seigen Lane
Comfortable overall, but the door didn't shut properly on our room. Not sure if we would stay there again, especially as we stayed in a total of 4 different Holiday Inns - each very different in their offerings. Did not feel quite as welcomed as a platinum priority club member as in the other three.
January 2, 2013
Rated 5.0 out of 5.0 by HappyInTX Relaxing
The hotel is beautiful. Our room was very clean and comfortable. The breakfast was hot and plentiful. Bruce was a great help. (He's a very friendly guy with a big Texas smile). We only had one problem - no cellular reception in the room (223). Which was sort of an inconvenience. When we told Bruce at check out, he assured us he'd let someone know.
November 25, 2012
Rated 5.0 out of 5.0 by DDK80 Wonderful stay
The hotel is very clean and modern, and the staff (especially front desk) was extremely helpful, pleasant and professional. The room was well appointed, well lit and very comfortable. Would definitely stay there next time I am in the area.
November 21, 2012
Rated 4.0 out of 5.0 by texastom Front Desk MIA
Really nice hotel.
Really bizarre check-in. Entered hotel to check-in. No one there. Went and got nags and wife out of car, parked car. Still no one at front desk.
Another guest came to front desk (i.e. already checked-in) to get help. We stood around another 20-25 mins or so. He said he checked 10-15 mins before I was there and no one was there.
I began trying to find a number for IGH to call. Had just gotten someone on the phone to talk to and attendant walked in front door.
No explination, no apology just began helping people. The guy I had been standing there with asked where he had been. No explination given. At least a half dozen customers waiting by this time.
All else pretty normal. Nice hotel otherwise. I had stayed at this location before.
November 19, 2012
Rated 5.0 out of 5.0 by DLSMpls Clean, fresh, and room smelled great! Great location, close to highway and shopping
It's nice they have an in-house laundry room. My only complaint is that for the number of guests they need an additional washer, one just isn't enough.
November 16, 2012
Rated 5.0 out of 5.0 by Missie Great Stay
Enjoyed the stay and the comfort of the hotel. I look forward to staying there again.
October 22, 2012
Rated 5.0 out of 5.0 by SlyfoxSr Great price, locale, and styling.
This Holiday Inn Express has a refreshing level of style and decor. It is apparent that a significant amount of effort and resources were applied to the design of the hotel. The well thought out design is complimented by the reasonable pricing, cleanliness, and hospitality.
October 14, 2012
Rated 5.0 out of 5.0 by Nanny Awesome Hotel
We stayed at this hotel several weeks ago and it was an AWESOME experience. Front desk was very polite, the rooms was nice and clean. This was our second time staying at this hotel and both stays was AWESOME. Will definitely stay there again. Hotel is in an area where there are MANY restaurants and shopping areas.
October 12, 2012
Rated 4.0 out of 5.0 by Gmama Vacuuming
I don't believe the room was vacuumed during our stay. This may be your policy, but this is one of the things I look for to rate the cleaniness of my room stay. Otherwise, I was pleased with the hotel.
October 6, 2012