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Rated 4.6 out of 5 by 267 reviewers.
Rated 5.0 out of 5.0 by Very quiet and easy access to highway My stay was relaxing. I was tired when I arrived and check in was fast and easy. The bed was comfortable and overall very quiet night. It was a little far to drive to find a place to get a few necessities that I forgot to bring. Not a lot of food choices close without driving. November 24, 2015
Rated 5.0 out of 5.0 by Nice stay for the night Very nice hotel in Dallas area. Easy access to restaurants etc. in the area. November 23, 2015
Rated 3.0 out of 5.0 by No heat The heater would not heat. The lady at the front desk was extremely nice. However, she appeared to be the only one on duty, because she came to the room and tried to get the heater to heat, but was unsuccessful. In any event, I understood her to say that she would give us 2000 Rewards points because of the nonfunctioning heater. However, I believe we only received 200 points. November 19, 2015
Rated 4.0 out of 5.0 by Kudos to Staff I've stayed at this hotel regularly for 3.5 years. Consistently they hire great employees. This review is about Dawn, the person who works the front desk. Being on the road and away from family is hard. Dawn always remembers my name. She makes me feel welcome and at home, even when I'm far away from home. She goes above and beyond, every time. November 17, 2015
Rated 5.0 out of 5.0 by Clean and Friendly Staff The hotel was very clean. The complimentary breakfast impressed us. The staff was friendly. Best of all, I felt very safe there. The front doors will not open without a key. We will definitely be making an effort to stay more often with Holiday Inn Express hotels. November 11, 2015
Rated 5.0 out of 5.0 by Just passing through From experience, HIExpress in general has proven to be good value, and reliable quality. The DeSoto hotel is excellent, and above par wrt the experiences that we have had with several other HIExpress locations. Highly recommended. November 9, 2015
Rated 5.0 out of 5.0 by Emergency stay My original booking was at the "Hotel", across the street. The hotel was dirty and had unsavory characters roaming around. My wife was scared to stay there. The "Holiday Inn Express" was just down the street and across the road. I went in and I got the LAST room available. I was desperate and took the room regardless of price. The desk clerk was named "DAWN" and was VERY emphatic about us not staying at the other hotel because of the conditions. We were very fortunate to have met her because she calmed my wife down and encouraged us to go back and get our money back. I did so and it worked! "DAWN is one of your best represetatives for your hotel brand, she makes the hotel feel good. October 27, 2015
Rated 5.0 out of 5.0 by hotel staff very impressive. willing to perform any request to make my stay a good one October 26, 2015
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