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Rated 4.5 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Nice & friendly made to feel welcomed! Great sleep and amazing morning breakfast great location December 7, 2013
Rated 5.0 out of 5.0 by 5 star experience Upon arrival, Dawn, at the front desk was warm and welcoming. She was quite personable and helpful. What a great introduction to a wonderful stay. The room was more than we expected in decor and amenities. December 3, 2013
Rated 5.0 out of 5.0 by Thanksgiving Such a wonderful stay!!! My kids felt right at home.. The breakfast.....don't even get me started on how awesome that was!! I've never stayed in a hotel so clean !!! The pillows were awesome the entire design amazing !!!! My family and I will return December 3, 2013
Rated 5.0 out of 5.0 by The Hotel In General. The staff member at the desk was very professional and very knowledgeable. She helped me to get another Holiday Inn Express reservation along my travel route. The breakfast meal was excellent.and the dinning area was very clean. I would highly recommend your hotel to others based on my experience. December 1, 2013
Rated 4.0 out of 5.0 by Comfortable and good room location The room was comfortable and we appreciated being located on the first floor because of large volume of baggage. The breakfast selections were good and the setting was pleasant. We were not recognized as IHG Rewards Club members. November 29, 2013
Rated 5.0 out of 5.0 by One of our best hotel experiences From the start, the front desk staff went overboard to make sure we had everything we needed . . . made us feel like we were VIPs. Breakfast was top notch (though we wish they would extend to 10am). Room was immaculate. Beds were very comfortable. Location was great - not too far from lots of restaurants, and just south of Dallas which made getting to Dallas when we needed to pretty easy. November 25, 2013
Rated 4.0 out of 5.0 by Leeor The room was very nice, with the exception it had the smell cigarette smoke. November 12, 2013
Rated 5.0 out of 5.0 by women conference I really enjoyed my stay their, everyone was really nice and helpful especially Dawn, she was so very helpful allowed me to have an late check out because the women conference held a little long..she has such a sweet spirit, very friendly and helpful. Now I loved my stay there, a little smaller than I am use to but okay. Thank you November 5, 2013
Rated 5.0 out of 5.0 by Great place to stay. This is one of the best hotel stays I have had in my travels. The front desk staff pleasant, friendly and attentive. Hotel clean, great breakfast offerings, rooms clean and comfortable. I would encourage anyone going to Dallas area to consider this hotel. I plan to use Holiday Inn Express during my future travels. October 29, 2013
Rated 5.0 out of 5.0 by Very Nice This is an extremely nice Holiday Inn Express. I'll stay there every time I'm in the area and would highly recommend it. October 26, 2013
Rated 4.0 out of 5.0 by Great Staff and Location Great location for our BMX races at Metroplex BMX. Staff is very friendly and welcoming. October 26, 2013
Rated 5.0 out of 5.0 by kia training I was referred to you buy kma or kia motors of America. this was my third time to visit your location and I have only good things to say about holiday inn express and its staff October 21, 2013
Rated 3.0 out of 5.0 by This Hotel stinks (smells bad) When I got off of the elevator on the 4th floor I noticed it smelled bad, my room was even worse. Kinda like a dirty hamper full of gym socks. October 19, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay I don't know when this particular hotel was built but it appears brand new inside and out. It was a joy to stay in a hotel that is completely updated and fresh. Every employee we had contact with was friendly and welcoming. We would not hesitate to stay here again. October 18, 2013
Rated 5.0 out of 5.0 by Worth every penny! I was very impressed with my stay overall. The staff was friendly and they checked me in within a couple minutes of my arrival. I was very impressed with the room and all the ammenities it had to offer like a large flat screen TV with many cable channels, a microwave and a small fridge. The beds were comfy and the room was clean. The towels were a bit small and not enough but that was minor. I was very pleased and felt the room was a great value. The breakfast buffet had a nice selection. Next time I am in Dallas I will definitely choose these accomodations! October 15, 2013
Rated 5.0 out of 5.0 by Great place This is a great place to stay - it is located right next to the Cracker Barrel, walking distance. The place is exceptionally clean and the staff was extremely personable. This is the 2nd time I have stayed here and I highly recommend this HI Express to anyone. October 11, 2013
Rated 5.0 out of 5.0 by Great Place to Stay This is a beautiful hotel. It's easy to find and about half an hour to Dallas Cowboys & Texas Rangers stadiums. I would highly recommend this hotel. October 10, 2013
Rated 5.0 out of 5.0 by Professional and Comfortable One of the very best HIE properties. Great management and excellent, friendly staff. Lobby and breakfast area are so nice, clean and comfortable. Places to have a cup of good coffee and relax. Clean, comfortable, well lit rooms with super great mattresses and bedding. October 6, 2013
Rated 5.0 out of 5.0 Ideal Hotel I always stay at Holiday Inn Express hotels. This location is the example all should follow. Dawn at the front desk is always bubbly and smiling. Richard was very accommodating during the 1310 Social that had wine and dinner. Thank you for your staff! October 2, 2013
Rated 4.0 out of 5.0 by In Laws Wedding Easy to get to. Manager greeted us with much enthusiasm and even upgraded our room without request once she saw my entire family of 4! Clean, quiet, staff was great, rooms and restrooms were clean. Parking was easy. Hotel was visible from the freeway and easy to get to. Entertainment pamphlet in lobby were great and made it easy to plan excursions for the kids that were close and reasonably priced. Cracker Barrell was walking distance. This will always be our hotel when visiting my sister in law. Thank You Desoto Holiday Inn Express.................AE & Family September 19, 2013
Rated 5.0 out of 5.0 by Family Reunion I must say THANK YOU to the Front desk. They worked with our family. This was a wonderful stay. We will stay again. September 4, 2013
Rated 5.0 out of 5.0 by Lynn from Lake Charles Enjoyed my stay. There on a business trip and felt good coming back to the hotel every evening. Wonderful service and great staff! August 30, 2013
Rated 5.0 out of 5.0 by Great Stay My stay was very comfortable. Staff were friendly, room was modern and clean, bed was comfortable, and free breakfast is always a perk. Would highly recommend. August 29, 2013
Rated 5.0 out of 5.0 by One night in Desoto I was returning state-side after 9 weeks in Asia ... on my home via Dallas for meetings ... I arrived at 6 AM ... the room was ready ... it was quiet ... I got great rest after the 24+ hr flights ... and was ready for the next mornings meetings ... staff was great. room was comfortable ... could not really ask for anything more ... August 19, 2013
Rated 5.0 out of 5.0 by Weekend in DeSoto, TX Over the years, I have stayed at a number of Holiday Inn Express, but this place was one of the best. The interior was nicely designed and very appealing to be eye. My room was spacious and even had a jacuzzi tub. The staff were professional and friendly-- not to mention the breakfast was more than adequate. There were lots of food places in the area with Cracker Barrel Restaurant in walking distance. August 16, 2013
Rated 3.0 out of 5.0 by Guest Experience As a travel consultant, I always view properties as if I am going to make a recommendation to clients. Upon ckeck in we were greeted as a gold priorty club member and given a gift of welcome. This was very much appreciated, as there was no bottled water available in the room. The front desk clerk was attentive and offered a wake-up call for 6:00 AM. We did not get the wake-up call. It would have been very embarassing to miss our appointment, however, one of us woke in plenty of time. The property offers shuttle service to locations within 5 miles of the hotel, so when we went down in the morning, we asked about getting a ride. A short time later, Eddie arrived to take us to our destination. He seemed friendly enough, however, he did not open any doors in the van or even offer to handle luggage until he realized that my husband was doing all the lifting. At that point, it was not necessary. It was our impression that this service was compliementary, however, we were charged for it. The charge was not a rpoblem, however, if this was for the driver, I don't feel he was courteous or professional enough to deserve a tip. August 3, 2013
Rated 4.0 out of 5.0 by Comfortable Bed, Great Amenities, but .. Nice place with great amenities in the room. Clean, comfortable. One complaint was constantly annoying sounds ("singing") plumbing. Made it difficult to sleep. August 2, 2013
Rated 5.0 out of 5.0 by Excellent service! The facilities were clean and comfortable. We particularly appreciated the pool, the refrigerator in the room and the very pleasant breakfast area with a variety of breakfast choices, but it was the service that really stood out. The staff went out of their way to take care of us, from the front desk to the breakfast crew to the cleaning service. August 2, 2013
Rated 4.0 out of 5.0 by Spacious Suites and Great Customer Service Great customer service! Staff was extremely friendly and helpful. There was a bus of family reunion members checking in with regular travelers. Every guest was greeted as they walked into the hotel, and while the lobby was full, all guests were waited on courteously and quickly. Hotel was clean and the double suite extremely spacious and reasonably priced August 1, 2013
Rated 4.0 out of 5.0 by TV My remote did not work. I call Dow to the office to report and asked for a repair person. I was told that no one was on deauty to make those repairs. But I could come down and get another remote. I did, but that remote did not work either. Nor would the TV change channel without the remote. Bad night without TV . Other than that good stay. July 20, 2013
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