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Rated 4.1 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Efficient front desk The front desk staff, despite a relatively large check-in crowd, was ready for the rush of people and checked me in quickly and efficiently. My room was clean and comfortable. July 18, 2014
Rated 5.0 out of 5.0 by wonderful place to stay Everything was great about this hotel and our stay. Clean, comfortable, and friendly caring staff. I will stay again and again. July 16, 2014
Rated 3.0 out of 5.0 by awesome staff very friendly and accomodating. First night was disapointing. No hot water. The pool was suppose tobe heated and was so cold we couldnt go in. The keys wouldnt work after using them a few times. We constantly had to have them rescanned!! Very annoyung. However the manager did give us a distcount for one night and was very apologetic for the inconvenience. Again the staff were absilutely amazing!! The roomscould use some tlc. July 16, 2014
Rated 5.0 out of 5.0 by weekend stay Everything was fine. Maybe look into getting a better brand of white bread. July 16, 2014
Rated 3.0 out of 5.0 by Helpful staff. The hotel was convenient because it was close to everything in the downtown area. Also there was a shuttle available and the staff was very helpful and pleasant. Everything was within walking distance. Room needed a little updating. July 15, 2014
Rated 5.0 out of 5.0 by Nice place to stay in Downtown We were able to walk to the Baseball field. It wasn't a long walk at all. Nice place to stay. July 15, 2014
Rated 5.0 out of 5.0 by Baseball touring family Great location! Walking distance to Comerica Park, Ford Field, downtown, Greektown, and the Riverfront walk. They also have a shuttle that will take you anywhere within 3 miles. The staff was very friendly and helpful at recommending places to eat. We were there to go to a Tigers baseball game, as were MANY of the other guests. The line for breakfast got very long and they had a hard time keeping everything stocked, although the employees were on top of it. Just too many people at the same time. We had a lot of problems staying connected to the free wifi. Our room was quiet and comfortable. July 13, 2014
Rated 5.0 out of 5.0 by We'll be back Everything was perfect from the front desk to the comfortable and clean room to the valet service to the value and the great breakfast. Thanks for making our stay great. July 11, 2014
Rated 5.0 out of 5.0 by free shuttle, friendly staff friendly staff, free shuttle, shuttle driver stayed late to make sure we got back to the hotel after the game July 10, 2014
Rated 5.0 out of 5.0 by Helping Detroit make a comeback one guest at a time Great staff; clean and safe property; good food; clean efficient rooms July 7, 2014
Rated 5.0 out of 5.0 by Great Place, Great People I really enjoyed the hospitality of the staff. The room was cleaned and everyone seemed more than happy to make my stay comfortable. I had to go to another hotel throughout the day for a three day conference, the shuttle was there every time. I wished I could have spent more time enjoying the amenities. Hopefully next time. July 7, 2014
Rated 3.0 out of 5.0 by Great service We had Great Service But the first room we Checked into was not the best. July 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Good service from the desk , the breakfast and car staff. I was especially please with the breakfast staff, they always asked about by granddaughter and willing to help me. I am from Mississippi and that means alot being from the hospitality state. The young men and women that helped ill the cars was very helpful. I could not have done it without them, that's from my husband, who is from Westland, MI. We were there for a family reuion. July 1, 2014
Rated 4.0 out of 5.0 by Good stay. They were willing to accommodate my medical necessity for being gluten-free. Their location made it very easy to get around downtown Detroit. Staff were very courteous. July 1, 2014
Rated 4.0 out of 5.0 by wonderful stay Nice quite place to stay. The staff rocks. The pillows on the bed were the best. I will be contacting them to buy me some of those. Very clean. June 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. We work downtown and were staying to view the fireworks and the hotel was convenient for both. We did not use many of the ammenities, but the short time we were there was pleasant and the staff was very friendly and helpful. June 27, 2014
Rated 5.0 out of 5.0 by Great location and value Courteous and hospitable staff. Great breakfast selection. June 25, 2014
Rated 3.0 out of 5.0 by People are great, but you don't get to sleep The facility and people are just fine, but we evidently picked the "party floor" where people were running up and down the halls all night in multiple rooms banging on doors, running women in and out, etc. Security came up once, and they calmed down for 5 minutes. I think the party ended at 6 a.m....and I had to work at 8 a.m., so I did get to sleep for one hour. June 25, 2014
Rated 4.0 out of 5.0 by Great people, some technical problems The people on staff all over were efficient and pleasant throughout my stay. The room was fine and I did not hear my neighbors, if there were any. The gym was great and in good shape. One nice touch was the towels perched on top of the machines ready to be used. Technically, a few things: One day the water did not come on at all but a housekeeper gave me a key to an empty room across the hall so I could use the bathroom. That was done quickly. Water was fixed by evening and I had been gone all day, so ok. I could not make an 800 number call from my room though I followed the directions. The operator at front desk helped me. The internet was slow and spotty. The gym was great. June 24, 2014
Rated 4.0 out of 5.0 by Staff and Service Across the board, the staff were genuinely courteous and very attuned to our needs. They all demonstrated great attitudes and exemplary customer service, and assured a welcoming environment. Good job! The only disappointment (especially for the children) was not having access to the swimming pool, as it was closed for repair. Our group specifically chose this location because of the pool. I didn't find out until the evening before checkout that we could have used the pool at the nearby Crowne Plaza. This is my reason for not giving a 5-star rating. June 22, 2014
Rated 5.0 out of 5.0 by Great Location Great location for getting to Ford Field and the Detroit People Mover station is across the street. Plenty of food options via the hotel shuttle or the People Mover. The staff that I interfaced with in Sales, Housekeeping, Valet Parking and the Breakfast servers were extremely helpful and courteous. I would definitely stay again. This is a clean and safe location. Downtown Detroit has made great strides to get itself back to being a must see destination and the Downtown Holiday Inn is part of that transformation. June 21, 2014
Rated 3.0 out of 5.0 by Comfortable bed The room was nice. Clean and quiet. But make sure to bring your own toothbrush and toothpaste for they don't provide it. Staff are very nice and accommodating. The pool was small. Best for children. June 20, 2014
Rated 3.0 out of 5.0 by Comfortable bed and good services I enjoyed the stay and the staff was very helpful and courteous. The shuttle service left something to be desired. It would help if there were more shuttles and if they could adjust the time to accommodate the people that needed them to get to and from their destinations. June 18, 2014
Rated 5.0 out of 5.0 by Great Value in Downtown Detroit I am not sure why more of my business associates don't choose this hotel. Great price for a nice hotel in downtown Detroit. June 17, 2014
Rated 5.0 out of 5.0 by Great service and location We have stayed here while we attend Tiger baseball games and location is great. Walking distance to games, casinos. Staff is very friendly. Would recommend for your next stay. June 17, 2014
Rated 4.0 out of 5.0 by Enjoy staying I stayed at this hotel for business. I enjoyed staying there. It is convenient to access conference center and not so expensive. Breakfast was fine. Fridge and microwave are helpful, but internet connection was slow and unstable. June 16, 2014
Rated 4.0 out of 5.0 by Stay for Baseball Game We stayed at this hotel as we were going to the Red Sox/Tigers game- we did not know the hotel had a shuttle to the game- we walked to a local bar and took their bus to the game. Overall, the stay for one night- was comfortable and the breakfast was an added bonus. June 16, 2014
Rated 4.0 out of 5.0 by Great service The staff is very friendly and helpful, good variety of food for breakfast and great shuttle service. The restaurant next door has great food with large portions. June 15, 2014
Rated 5.0 out of 5.0 by Helpful staff, clean, great sleeping This HIE is great. We had 5 rooms. All very clean, bed comfortable, quite. Staff was very helpful with all our questions about location of businesses in Downtown Detroit. Close to People mover so could easily get around Downtown. Valet Parking was actually enjoyable. The valet drivers were quick to get our cars and even hurried to get things we forgot in our cars. We were there for a convention. It is not a bad walk to COBO. I am in motels about 150 nights per year. June 13, 2014
Rated 5.0 out of 5.0 by Great Service We enjoyed our stay at the Detroit Holiday Inn Express on Washington Street. June 12, 2014
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