Rated 4.1 out of 5 by 272
Rated 5.0 out of 5.0 Friendly, helpful staff
We were in town for Red Wing games and chose this hotel for its location... great choice! The location was perfect... easy on/off of the People Mover and within walking distance of Joe Louis Arena. The staff was genuinely friendly, the rooms were clean and comfortable, and the breakfast had a lot of variety and was restocked frequently. We will definitely stay here again!
January 29, 2015
Rated 4.0 out of 5.0 by Virtuous15 Detroit Auto Show Hotel Stay
I really enjoyed the stay at the Holiday Inn Express and Suites Detroit Downtown. It was 2 blocks in walking distance to the Cobo Center. Very convenient. The staff was friendly and had great customer service. I would return in the future.
January 28, 2015
Rated 1.0 out of 5.0 by FrequentTraveler49503 STAY SOMEWHERE ELSE
-Staff was disrespectful and snarkily commented how we booked through an online third party website when we checked in
-Breakfast was ridiculously crowded and items could not be replenished fast enough, so there were only 1-2 options to eat instead of the full breakfast bar. Milk tasted stale. We were forced to eat somewhere else.
-Our smoke alarm went off at 5 AM, we evacuated down 9 flights of stairs in our pajamas and asked the front desk why no one else was evacuating. They said the alarm was only in our room and blamed us for smoking. None of us smoke and we were all sleeping.
-Some guy followed us (4 ladies) off the elevator to our room and kept knocking on the door. Called security. They took forever to respond, that we had to call again. Security called us after they made him leave: accused us of having his jacket and not letting him get it, said they did not believe that we do not know him. (We never let him in the room and have NO CLUE who this guy was. Literally some creeper from the elevator.)
-Housekeeping kept continually knocking to start cleaning even though we had the 'do not disturb' sign hung and it was hours before checkout.
-We were never given a bill under the door, as all other hotels do. Turns out I was charged several random extra fees and two days later still have not been emailed a bill.
-Do not count on the shuttle. There are too many people trying to take it and it was super slow. We had to call an Uber to make our show on time.
-Room was falling apart (carpet threadbare, many things broken); ice machine was broken; maid didn't replace our room's coffee each morning.
-Valet was super slow, we missed reservations even though we gave them 20 minutes to get car
-This is the worst hotel experience I have ever had, and I travel ~6 time a month for both personal and work purposes. I understand we happened to be in town during the auto show, but that is no excuse for ALL these issues.
January 27, 2015