Rated 4.1 out of 5 by 164
Rated 3.0 out of 5.0 by WearyBusinessTraveler42 So-so stay
So, we were in town for business, but also to catch a Tigers game. I was greeted and welcomed as a Club Member, but as with so many hotels in the chain was not offered an upgrade. Was it possible there were no upgrade rooms available? Sure. But not even a mention of upgrade, unavailable or not. This is a common theme among hotels in the chain. My experience with the chain is about 40% mention the upgrade.
Even though there was a game the night I stayed, I suspect an upgrade was available. It was a Monday night, and it just wasn't as crowded as I've seen it there. Even breakfast the next morning wasn't very crowded. So I suspect the location doesn't follow the policy of free upgrades for Platinum members. I don't think there's any "penalty" from the IHG, so why offer one?
Speaking of breakfast, it was basically standard HI Express fare. I don't suggest the sausage, though. Interestingly, the bacon was the thinnest sliced bacon I have ever seen. Paper thin. Overall not horrible and I'll consider staying here again. You can't beat the location if you're going to a game. But call ahead and ask if they are doing maintenance on the water supply. I feel sorry for my neighbors when at 5:00 am I turned the water on to take a shower and an amazingly loud screeching noise came from the pipes.
September 27, 2014
Rated 4.0 out of 5.0 by Ly33235 great service
extremely friendly and helpful staff. Good location.
September 26, 2014
Rated 4.0 out of 5.0 by zebo shuttle
shuttle service was the best I have experienced.
Very good, responsive drivers.
They only had one shuttle vehicle, could use at least 2.
September 25, 2014