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Rated 4.9 out of 5 by 187 reviewers.
Rated 5.0 out of 5.0 by New very modern hotel Great hotel. Very new modern and very well decorated. Staff very nice, breakfast was a pleasure ( would have liked the western omelet on offer at other Holiday inns ) but plenty of other great choices . Only negative would be finding the road into the hotel ( it's a little further away from the hotel itself and leads back through a developing construction area , also the nearest restaurants ( walking distance ) were only accessible if you hiked up a very steep hill behind the hotel in the dark with no pathways / security. Not a problem for me but a lone female would probably not attempt it . I walked as I wanted to have a drink and did not want to drive after having a drink. I imagine the new construction in front of the hotel might contain a restraunt when it's completed . If you were driving there was a great choice of places to dine within 1/2 mile. I would stay again if in the area. August 10, 2014
Rated 5.0 out of 5.0 by Great stays! We stayed twice at this HI-X on the way to and from a vacation in Maine. It was convenient to the Interstate(s) and provided us with an excellent experience. Friendly staff, nice clean rooms, quiet, near many restaurants. A bit difficult for our GPS to find but look for it down the hill. The manager has twice weekly receptions. Highly recommended! August 9, 2014
Rated 5.0 out of 5.0 by Great service Enjoyed everything about the staty but especially was impressed with the front desk night clerk names Jocelyn. Please recognize her for me. August 7, 2014
Rated 4.0 out of 5.0 by Breakfast The eggs and meats were cold each morning. I would prefer a warm breakfast. August 6, 2014
Rated 5.0 out of 5.0 by Second stay I first stayed at this hotel 2 years ago. On this most recent stay, I saw no difference in the hotel. It still seemed brand new. It is very well maintained and the staff is and was very helpful and friendly. They even helped our group of 12 with transportation into Scranton? July 31, 2014
Rated 5.0 out of 5.0 by Great place to stay This hotel is one of the best places I have ever stayed. The rooms are comfortable, quiet and relaxing. I can't say enough about the staff they are fantastic. July 27, 2014
Rated 4.0 out of 5.0 by Quiet and comfortable We chose Holiday Inn Express for our stay as we visited family in the area. The room was great and the pancake machine was a hit with my 2 year old grandson! July 25, 2014
Rated 4.0 out of 5.0 by Overall satisfied I went to visit family, and was able to relax and enjoy the stay. This was just the getaway needed. And everything provided helped to melt away the stress of work and life for the weekend. The staff was very friendly, and rooms clean and comfy. The location could not be beat when it comes to travel to local attractions. Would highly recommend. July 24, 2014
Rated 5.0 out of 5.0 by Rail riders game I thought this was a nice hotel. A little difficult try to get to the parking lot. ( exit was not well marked, about a half mile away) Went to see the Yanks AAA team. July 23, 2014
Rated 3.0 out of 5.0 by Disapointed Never cleaned the room. No fresh towels. The dining was great. The check in and out was quick and easy. The only disapointing part was not having the room cleaned for this stay. I stayed at this very hotel last year for the same amount of time and the service for cleaning the room was excellant. July 23, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I have stayed in most of the hotels in the Wilkes-Barre and Scranton for work and this is by far the best hotel. The staff is incredible. July 21, 2014
Rated 5.0 out of 5.0 by Very clean and nice hotel This hotel is well maintained and has a very friendly staff. July 20, 2014
Rated 5.0 out of 5.0 by Wonderful Stay at Holiday Inn - Dickson City Great hotel. Called hotel to let them know we would be arriving late and asked for extra towels (restaurant in area spilled drinks on my husband). Upon arrival front desk staff was very friendly and asked if there was anything else they could do. We were original put on the first floor but asked to be moved to 2nd floor due to needing the washer/dryer. Front desk called us to see if we still needed extra towels since they put in first floor room. Beds were great - pillows a little soft - but most hotel pillows are not what people have at home. Hotel was very quite and got a great nights sleep. Room was clean and bright. Breakfast was good. Lot of variety from eggs, bagels, cereal, waffles, pancakes, yogurt, fruit. Could use more gluten free items since my daughter has gluten allergy. no problem will bill or checking out. Will definitely be staying there again. July 18, 2014
Rated 5.0 out of 5.0 by What a Great Staff the place was clean , the beds were unbelievable, the pool was clean, the food was great, but most of all the staff was top notch in every way!!! July 13, 2014
Rated 4.0 out of 5.0 by Another relaxing night While having a productive meeting the following day, I actually said :"I did stay at the Holiday Inn last night". July 11, 2014
Rated 5.0 out of 5.0 by Very pleasant experience We came out from NJ for a 4th of July concert. The place was very quiet and relaxing. A pleasant stay. Would go back again. July 9, 2014
Rated 4.0 out of 5.0 by Great Stay Was a nice hotel for my purpose. I enjoyed my stay July 2, 2014
Rated 5.0 out of 5.0 by Excellent Stay! This is my 3rd time staying at this hotel and the steller service continues. The managers reception was great, especially while working on the patio. I have nothing to say negatively about this hotel and will continue to stay here as I travel to PA 2 x per month. Great Stay! July 1, 2014
Rated 5.0 out of 5.0 by Awesome all around This was one of the best stays I have had in a while. My wife was with me on this trip and also enjoyed our few days here. We thought it was a brand new building and then learned it was 3 years old. The staff is very friendly and helpful. Overall a wonderful experience. I will be staying here whenever possible. Ty for a wonderful experience. Pearl again it was a pleasure meeting you. It's great to see a manager that is willing to listen to customers. June 30, 2014
Rated 4.0 out of 5.0 by Did not want handicap room Everything was great except they gave me a handicap room without first asking. The shower was not good June 28, 2014
Rated 5.0 out of 5.0 by Better than expected. We often stay at a Holiday Inn Express. This was the nicest. It was not easy to find, however. There is a real lack of directional signage along the highway. I had to stop at a Dunkin Donuts to ask for directions. The hotel was worth the search, but in spite of it's niceness I believe it was overpriced for Scranton, PA. It is the most I have spent on a Holiday Inn Express and as nice as the Inn was I wouldn't spend the money for it again. June 26, 2014
Rated 2.0 out of 5.0 by Understaffed and Unorganized Nice new hotel, looks great upon first impressions - but lack of staff and experience was evident. June 25, 2014
Rated 5.0 out of 5.0 by Great Stay Stayed at Dickson City HI on our way back from Vermont with our daughter. Very clean and comfortable room. Breakfast was outstanding as was the staff. Will definitely staying there again! June 24, 2014
Rated 5.0 out of 5.0 by The place to stay If you are planning to stay in the area this is the spot. Staff friendly and attentive. Room comfortable, breakfast options were great. Early check in was available and ready upon arrival. Highly recommend! June 24, 2014
Rated 5.0 out of 5.0 by Always a pleasure!!! I have stayed here several times over the past three years, and it is always a fabulous deal! The staff is so welcoming, especially Pearl!! It's the only place that I would stay in Scranton!! June 21, 2014
Rated 5.0 out of 5.0 by Hotel This hotel is the only hotel my wife and I will ever stay at when visiting Scranton... The rooms are spotless and clean. The Hotel itself is clean no matter where you go. They have a beautiful outdoor seating area that you can use anytime you want on a patio. I HIGHLY recommend this Hotel June 19, 2014
Rated 5.0 out of 5.0 by Great stay Brought my grandson up to visit his great grandmother and the hotel stay was very accomidating and friendly! Room was awesome and so was the service! Keep up the great work!!! Hard to find people in the service industry that love their jobs like you do! June 19, 2014
Rated 5.0 out of 5.0 by Great service Great service. Pleasant staff. Very clean. Always very accommodating. June 18, 2014
Rated 5.0 out of 5.0 by Last minute family visit. Always a great place to stay when visit family in NEPA. Never a bad experience at this hotel. June 14, 2014
Rated 5.0 out of 5.0 by newly discovered gem while driving by the dickson city/scranton holiday inn express,we decided on a whim,to stay and see what would happen. with no reservations,we anticipated there would be nothing available or suitable to our needs. were we wrong! the manager on duty gave us several choices as to the type of accomodations were at our disposal.once we decided we entered our luxury room minutes hassle for the front desk.she was smiling throughout the entire check-in process.very grateful for her care and concern.our room was magnificent! from the decor to the cleanliness and everything in the idea of ''soft pillow'' ''firm pillow''. we found a very clean and orderly bathroom and supplies. slept very was quiet and dark enough for us.the breakfast was outstanding! hot,plentiful and set-up very nicely.options of cozy two-person tables,or bar-style seating.staff was very helpful,made us feel at home.looked at the picturesque scenery through the large dinning room windows.really nice views. and check-out was a breeze! hope you find this rare gem of a place to be as nice as we did,ENJOY! June 12, 2014
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