Rated 3.8 out of 5 by 74
Rated 5.0 out of 5.0 by jimandkoni Great service, and friendly staff.
My wife, grandson, and I enjoyed our recent stay in Dickson mostly in part of the quality of service at the Holiday Inn Express. and Suites. The pool was a welcome respite from a long hard drive that day.
September 16, 2014
Rated 5.0 out of 5.0 by JoeT2015 Dickson
Excellent place diffcult to find signage to the hotel thou
September 5, 2014
Rated 4.0 out of 5.0 by Hal41 All Excellent except one thing.
This is an excellent hotel in all respects except for our experience with the drains. It's an easy fix so I still recommend the hotel. My only request would be for them to check and fix drains on a daily basis. The room was comfortable, relaxing, and the breakfast was up to the high standards of Holiday Inns. Everyone was very friendly and helpful. I'm sure my problem would have been taken care of if I had known it in time. We really didn't use the sink or tub until time to leave next morning, too late for the fix to help us.
September 3, 2014
Rated 1.0 out of 5.0 by dstring2011 Disappointing
Me and my wife came into town for 1 day and the only room available was a handicapped room. We took it because we were tired and was only staying overnight. When we got to the room it had a mildew musty smell and we had to spray perfume just to get it to smell a little better. Then we went to the indoor pool and it was so dirty we just turned around and went back to the room. We were not the only ones that turned around. This hotel is only 8 yrs.old and we expected it to be cleaner than this. Also was charged an incidental fee on our cc after we had left the hotel. It was not listed on the receipt. We called and was told it would be removed. We will not be staying there again.
September 2, 2014
Rated 5.0 out of 5.0 by dream1010 Loved it!
This is the 2nd time I've stayed at this hotel, and both times have been excellent. There were 4 of us, and I elected to pay a little extra for a suite. It was well worth it, as it was roomy, plus it was nice to have a refrigerator and microwave. As a former Dickson County native, it is very convenient to Dickson, Montgomery Bell State Park, and Nashville. Rooms were clean, quiet, and comfortable. Very friendly staff. Breakfast was outstanding, I need one of those machines that makes pancakes in a minute! All in all, a pleasurable experience.
September 1, 2014
Rated 4.0 out of 5.0 by DUSTOFF Association Staff willingness to accept feedback
Had a minor issue with my reservation and room assignment. My wife is paraplegic and we needed mobility accessible room. We had to switch room as a result of the reservation glitch part of which was my fault. When I attempted to point out to the front desk person that the "accessible" room did NOT have a shower wand in the shower, making the shower difficult to use for a person in a wheelchair, she continued to defend the compliance with ADA and the reservation glitch. She became defensive as I attempted to explain the reality of accessibility. When it became uncomfortable I backed off and let it end. She was NOT making an attempt to hear what I was trying to provide in terms of information.
A simple $30 shower wand in the shower is all that I was suggesting.
August 30, 2014
Rated 1.0 out of 5.0 by rute1773 Poor Experience
I stay in Holiday Inn Express for almost all of my business trips and family trips, and this had been one of the worst experiences.
August 27, 2014
Rated 5.0 out of 5.0 by mr69 Breakfast and staff
The breakfast provided was a good variety. During the week i ate something different each day. Each staff member that i had contact with was very professional. The room was clean and refreshing.
August 25, 2014