Rated 3.5 out of 5 by 28
Rated 5.0 out of 5.0 by Rhonda08 Relaxing Stay
My husband and I were on a 10 day road trip and Memphis was our first stop. I couldn't believe there wasn't a hotel room to be had in the City. We drove an additional 30 miles to Dickson and was glad we did. No crowds and we were able to relax in style.
October 1, 2013
Rated 4.0 out of 5.0 by Jemccann Good place to stay!
This is a good place to stay - friendly service and very clean. Close to the highway so very easy to find.
Jeff - Toronto
September 25, 2013
Rated 2.0 out of 5.0 by William6825 Uncomfortable bed, very, very, thin bed linens, musty
I usually give rave reviews for the Holiday Inn Express hotels and we look for them when traveling. But, this particular visit started downhill at the front desk. I asked if he had a priority club king non-smoking and he said "priority club doesn't get you a discount", then became silent just staring at me. I then asked for the rate on the king and he said he didn't have one but he had a king suite. Again I asked the rate and he said $135 and I asked if there was any other rate like AARP or AAA and he sighed and said he had a double queen for $116. I asked if that was AARP rate and he sighed again and said $106. That's all he said, just $106. I took it but I feel he was bordering on rude and I should have left at that point.
The room was very musty smelling, the sheets were very, very, thin. My wife sat on the edge of the bed and said the wire along the side of the mattress was there but she just sort of fell back in the center of the mattress which was broken down. The other queen bed was fine so we both slept in it. The pillows were worn out, lumpy. The door to the room was broken and it took lifting up on the handle and pushing with your body to close it. You could not close it by just pushing it closed. I didn't report it because of the guy at the front desk. The bathroom was great, roomy, clean, nice shower. I will not stay at this property again.
August 21, 2013
Rated 5.0 out of 5.0 by Dianel27 Very Clean
Great staff, excellent accommodations, hospitable, very clean and modern, quiet, many amenities. Thank you so much.
August 12, 2013
Rated 1.0 out of 5.0 by MAD32 Room Sold as a Suite was nothing more than Regular Room
I was told they were about sold out and a suite was all that was left. They charged $75.00 more for the suite. Upon entering the room you are hit with a musty aroma tha you never get quite used to. It was a regular sized room with nothing different in it besides a weak hot tub in the corner. There was nothing remotely resembling a suite. I told them I was unhappy with the room and they could not even address the price or the room. I will never stay there again or recommned to anyone.
August 8, 2013
Rated 5.0 out of 5.0 by radar19 Great Hotel
I travel for a living and go out of the way sometimes just so I can stay at this hotel. The staff is very friendly meet me by first name, always, and I do mean always make me feel right at home, always have a smile on their faces, after a long trip on the roads it a good thing to see when walking in. Rooms have always been very clean and comfortable not to mention relaxing. Breakfast always hot and very good staff very friendly and willing to help you with anything. Highly recommend this hotel.
August 6, 2013
Rated 2.0 out of 5.0 by Ween11 smelly
Our room had a bad smell to it. Old and musty smelling.
We asked the young lady who does the breakfast if we could fill a small thermos with coffee. She told me if she filled everyone thermos she would always have to be making more coffee. I would not stay there again.
July 14, 2013
Rated 4.0 out of 5.0 by MoonlightGraham Good Stay at Dickson Express
This Holiday Inn Express was great! A little far to my work site, but still good. I enjoyed my stay, room was comfortable, breakfast good!
July 2, 2013
Rated 4.0 out of 5.0 by nayg great customer service
I had a few difficulties with my room and asked for a new room, they changed me to a suite which was much better. Apologies were abundant with the first room. I have to say this hotel has the nicest management and staff of hotels that I normally stay at. I have been staying in Dickson for about 9 weeks and they greet me by first name and always have a smile. The only thing I can complain about is the breakfast. Out of the 4 mornings that I am there per week it has been the same 1 meat selection 3 of those days. And some weeks it is the same all week long. I'm just not a sausage person! And the biscuits tend to be really soft on the bottom. But they do have a variety of other things in the way of pancakes, eggs, bagels, muffins, and cereal.
In all I would say its the customer service that keeps me going back to this hotel week after week.
June 19, 2013
Rated 4.0 out of 5.0 by Joe52 Clean room
Very clean and well maintained facility. Internet was good.
June 15, 2013
Rated 2.0 out of 5.0 by Banjopkr Just passing through
Overall not very good. Room wasn't very clean, Tub and sink didn't drain properly. Price was too much for the quality. I stay at a lot of Holiday Inns and this one is near the bottom of my list.
May 19, 2013
Rated 5.0 out of 5.0 by Brian35p Nice Hotel - Clean and Comfortable
Hotel personnel were very friendly. Hotel room was clean as were all linens. Breakfast provided was stocked and fresh, variety of selections. Would definitely recommend this Holiday Inn if you are searching for some where to stay!
April 23, 2013
Rated 5.0 out of 5.0 by CzarsDad Great bed and pillows
Big pillows and comfortable bed was a pleasant surprise.
Breakfast assortment left one wishing they could eat more
April 2, 2013
Rated 5.0 out of 5.0 by Deber All the staff are A++
I've stayed in several different rooms on this property & every one of them have been great. The staff are among the best I've ever encountered. They are all great people that go above & beyond what's expected. I will certainly stay here again when in the area.
March 26, 2013
Rated 5.0 out of 5.0 by BTony All around, Great!
Staff was very nice and helpful with making the accomodations. When we checked in the desk clerk was friendly and the lobby smelled great! They had cookies for incoming guests as well, and let it be known they are great!! The newest hotel on the exit? Yes, and you can definitely tell this when you pull in to the property compared to some of the others in the area. Room was in excellent condition and didnt have the stale "hotel room smell". The fitness center and indoor pool were in great condition so that was a definite plus in my book. Not to mention the breakfast they have in the morning. Forget about the Cracker Barrel across the way! They had all you need plus some! All in all a great place for a little get away and a little rest and relaxation. I definitely will be returning to this hotel on a later date!
March 17, 2013
Rated 1.0 out of 5.0 by klcook55 Bad smell due to smoking on 3rd floor and shower in disrepair
The floor they put me on (3) allows smoking in some rooms so the whole floor smelled badly.. Had sinus problems the next day. I was there for 3 nights so they moved me to the 2nd floor for the last 2 nights and it was some better.. The shower on the 3rd floor (room 313 I think) had a large crack in it that was repaired poorly and looked dirty. I normally stay in Marriott's and had not been in a hotel that allowed smoking in a long time. It makes the whole place smell bad and I won't be coming back or recommending it to others..
January 15, 2013
Rated 2.0 out of 5.0 by RCLU Too much noise to sleep.
The room was clean and comfortable. I requested a room on the third floor thinking it would be quieter. It was until about 3:00 a.m.
At that time I was awakened by BEEP- BEEP- BEEP-BEEP of the food delivery truck backing up to the front door to unload food.. I expressed my displeasure with this to the lady at the front desk at checkout. She implied that this was not an unusual occurrence.
January 15, 2013
Rated 2.0 out of 5.0 by Scott007 Wet Bed
I travel frequently and usually try to stay at a Holiday Inn Express due to the consistency from hotel to hotel and the breakfast is very good. Normally the rooms are very clean and comfortable, but my stay this time was not. The room had two double beds and when I laid down to watch television, I noticed the sheet felt wet. Upon further inspection, there was a two foot diameter wet spot in the bed. I immediately moved to the other bed, and when I pulled back the sheet, there was a dirty spot on the fitted sheet which made me wonder if they had been changed. There was also a spot on the bathroom ceiling where a large piece of plaster had fallen which is not a big deal, but it does look bad. I did not report any of this to the front desk as I usually do not complain very much. However, I will not stay at the Dickson, TN Holiday Inn Express again.
October 23, 2012
Rated 4.0 out of 5.0 by bookgirl Excellent service with last minute reservations
I needed a room with 1 hour notice. The hotel front desk staff was very knowledgeable and honest about the room options/rates. Check out a breeze!
October 18, 2012
Rated 4.0 out of 5.0 by Mexconsult Mexico en el Holiday Inn Suites Zona Rosa
Buen hotel, cumple ampliamente su fin. Excelente ubicacion. Para quien quiere tener la privacidad de un hotel pequeño con gran actitud de servicio. Solo recomiendo checar la tarifa bien antes y tipo de cambio.
October 8, 2012