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Rated 3.9 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by Consistently good place to stay Great room, comfortable, easy access. Consistently good June 27, 2014
Rated 5.0 out of 5.0 by Nice room and great service Very nice property. Enjoyed the room and bathroom size. Good stay. June 27, 2014
Rated 5.0 out of 5.0 by Excellent Stay No complaints at all. Some quick thoughts: - excellent breakfast that made everyone in the family happy - nice indoor pool for the kids - staff was VERY friendly and accomodating - room and hotel itself seems new and up to date - everyone slept well! Again, no complaints at all! June 26, 2014
Rated 1.0 out of 5.0 by Pass up this one. The front desk person was rude..... as a reward club member i was told there were no upgrades available. However i could pay more for a bigger room. The air conditional wasn't working right, could not cool off the room. Will not stay there again. June 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Dickson - Example of what Holiday Inn should be!! Maintenance of interior and exterior excellent. Staff very attentive to needs of guests and cleanliness of rooms and common areas. Up todate decor - quite.Will stay again at this Holiday Inn location when in the Nashville area. June 19, 2014
Rated 3.0 out of 5.0 by Adequate accomodations This hotel provided the level of service expected. The musty smell in the room was unpleasant. Although the front desk staff brought a spray, it wasn't helpful. It would have been better to be relocated to a room with a fresh smell. The smell dampened the otherwise good trip. June 19, 2014
Rated 5.0 out of 5.0 by Family Reunion - June 2014 I have been a guest at the HI Express in Dickson ever since it opened its doors. And, over the years, I have never been disappointed with my night stays. I would recommend this HI Express to anyone if you are coming or driving thru Dickson TN on 1-40 (next to O'Charley's). Whenever and wherever I travel I always look for the nearest HI Express. My new home away from Home - thank you Holiday Inn! June 18, 2014
Rated 1.0 out of 5.0 by Two Smelly rooms. Please clean the shower curtains. I was very hesitant to stay that this HIE location based on the reviews I had read. But, I had never really had a bad experience at any HIE, and this location fit much better than anywhere else with my travel plans. We checked in went up to the room. I was bowled over by a mildew smell. It was easily isolated to the bathroom and then to the shower curtain. We went back down to ask for another room only to be met by a mumbling clerk about how everything in the rooms was cleaned every day. When pressed about the shower curtains, he said he was not in "housekeeping" so he didn't really know. We got another room and met with the exact same problem just to a little less extent. Unpleasant mildew smell from an unclean shower curtain. Had no other choice at this point but to tough it out. Needless to say, in the HIE price range, a clean, non-smelly room is expected EVERY single time. June 18, 2014
Rated 5.0 out of 5.0 by Clean and great service Have stayed there twice just to get away. Wonderful place to go. June 4, 2014
Rated 5.0 out of 5.0 by Last Minute Stop This was not a planned stop, but I am so glad we did! The desk clerk was pleasant and efficient, and the room was very clean and spacious. This hotel is only 30 minutes from Nashville, and the rate was well worth the short drive in the next day. A hot breakfast the next morning hit the spot, and started our day perfectly. June 1, 2014
Rated 5.0 out of 5.0 by Dickson A Good Stay once again at an Express. We were greet by name, and acknowledged. We can always count on good towels, good beds and someone always asking what they can do for us. Thank you April 20, 2014
Rated 5.0 out of 5.0 by Accommadations and Service The accommodations were "second to none" as we say in the Army. The service was excellent and thank Mr. AJ for his outstanding service. April 8, 2014
Rated 4.0 out of 5.0 by Last minute room We stopped here on our way back from Memphis for the NCAA games. Hotel was nice and rooms were clean. Our room had a sleeper sofa that could have been a little cleaner. Just looked like it had had stuff spilled on it. I am not sure that I wanted to sit on it much less sleep on it. Otherwise the room was nice. April 3, 2014
Rated 5.0 out of 5.0 by Wonderful getaway I needed a little time to myself, so I went to the Holiday Inn Express in Dickson, and I am glad I did! The room was very spacious and clean. The breakfast was well stocked and had plenty to choose from. Not your typical "Continental Breakfast". The staff were all very friendly and made me feel at home. I will definitely go back when I need to get away! March 22, 2014
Rated 5.0 out of 5.0 by small room but very private not bad hotel. getting a little rough around the edges, but nice nonetheless. room was a little small but very private, so all good. said they would give points instead of snacks but haven't seen them yet. March 20, 2014
Rated 5.0 out of 5.0 by Great!!! What's to say other than excellent? Staff is very knowledgeable and quick to make the stay as comfortable as possible. Everything from the lobby when you check out and the breakfast in the morning before check out is superb. I will definitely be returning to this property in the future. Great job IHG! March 15, 2014
Rated 5.0 out of 5.0 by Great place to stay!!! Power and internet were out during the Ice storm, fortunately we knew we would get great service here. Gina and Keela were awesome! Since I work from home, it was really great of Gina to let me continue working for a few hours (in the breakfast room) after we had checked out! I would highly recommend staying here!! March 8, 2014
Rated 5.0 out of 5.0 by Wonderful hotel I was at this hotel due to a winter storm that caused a power outage in much of my town. Under the circumstances of why I was there, I thoroughly enjoyed my stay. The rooms were clean and the beds were very comfortable. Breakfast was great with a wide variety of things to choose from, from healthy to indulgent (the cinnamon rolls were delicious!) The staff was friendly and made me feel as if I had known them for years! I will definitely be back again under better circumstances! March 7, 2014
Rated 2.0 out of 5.0 by never again Been staying at HIE for several years now/this is the 1st time i have ever not enjoyed my stay> there was const going on in the rooms above me,put up with noise until 830pm then called the front desk to ask to tell the workers it was time to quit/ 2 more call and 45min more it stopped. wife asked for a bottle of water and was told you are not a gold member so you dont get any,and pointed her in the direction of a store up the street.[WHAT. this was the last night of a 4 nite trip> all the other 3 properties gave us water ?] most of the breakfast bars have either bacon or sausage when neither was found was told the meat was in the gravy. will never stay at this location again> several other nice places in the same area. February 24, 2014
Rated 1.0 out of 5.0 by Customer Care? you gotta be kidding! I have stayed at the Dickson Holiday Inn many times over the past 4 years. I have caused many people to stay at the Dickson Holiday Inn over the past 4 years. They normally provide me a bottle of water at check in … well not any more! They changed their policy. I wanted to cancel my room and go elsewhere. They refused cuz it was after 6pm. The staff and management couldn't care less. They said they are prepared to loose customers over their new "policy". Well guess what … we have changed our policy and no longer recommend or stay at the Dickson Holiday Inn. I have never written a review before but could not believe I was refused a 50 cent bottle of water because it was policy. They told me to complain to Holiday Inn. Not likely. I barely have the time to write this review. February 19, 2014
Rated 5.0 out of 5.0 by Love my Dickson Holiday Inn I have been staying @ this hotel for about one year and will have to say that this is my favorite location in my territory. I travel for business and it is so nice not to have to worry about my stay, in anyway. Staff is always friendly and curtious, especially Keela, who always brightens my day upon my arrival. I truly recommend this hotel for a pleasant, dependable and comfortable stay. February 10, 2014
Rated 5.0 out of 5.0 by Great place to end a hard day of work. If you can't be home you might as well stay here. The rooms are comfortable and the staff is welcoming and responsive to your needs. This is a great place to stay when your away from home and there are several excellent restaurants near by. February 4, 2014
Rated 5.0 out of 5.0 by Exceptional staff Our heat had gone out at home and we had an appt at Vanderbilt anyway , we drove 120 miles to this hotel, because it was pet friendly. On arrival the young man, Adam, was very polite. My husband has dementia and cannot help with luggage very well, so he and our Lhasa Apso set in the lobby while I unloaded. Adam talked to my husband and kept him occupied. The next morning our heat went out in the room we were given, Adam worked it out for us to move just next door to the room we were in, he helped us move all our luggage , cooler, anything we needed, he helped with. Our room was warm and comfortable. An hour or so later, I had to go to my car for something, by myself 8 at night. He was nice enough to watch for my security while I went to car and back. This young man has no idea how much I appreciated all he was able to do for us. I am hoping management reads this review and commends him for a job very well done. Above and beyond the call of duty. THANK YOU ADAM! January 28, 2014
Rated 2.0 out of 5.0 by Poor Value I have stayed at Holiday Inn Express and Holiday Inn Express and Suites fourteen times since July, 2013. I have been very satisfied with all but this location. I was forced to stop in Dickson by mechanical problems. The clerk on duty at the front desk was rude and uncooperative. The rate was by far the highest I paid compared to all the other locations (13) that I have stayed. The room was also the smallest and least comfortable. I would highly recommend driving on! January 25, 2014
Rated 5.0 out of 5.0 by Great stay We find ourselves addicted to Holiday Inn Express and the Dixon Inn is no exception. Well lit parking lots, good location and inside corridor doors always make us feel safe and secure. Clean and comfortable rooms with attentive staff have been the norm. December 8, 2013
Rated 3.0 out of 5.0 by Staff was Great -- Room was 1 issue after another Stayed 4 nights. Staff was great. Room the toilet didn't flush when we arrived. They sent a guy up the next day...the toilet flushed but walked into the bathroom and it was flooded...waited another day for that to be fixed. The entry way light blew out the first night. They came up and fixed blew out again...this happened 3 more times...they decided that they were going to need an electrician look at it. Unfortunately it was a holiday weekend. They did offer us another room..but we decided just to leave a day early. November 30, 2013
Rated 1.0 out of 5.0 by Room Condition We were given a queen suite which apparently was the last room available. This non-smoking room had a burn mark on the toilet seat and a burn hole in the sofa. I feel these repairs should have been made before the room was reserved for quests again. Hair was found in the bathroom sink. We stayed in 4 different Holiday Inns on our trip across country - all were great except for this one - very disappointed. For the price we paid, this was unacceptable! November 14, 2013
Rated 5.0 out of 5.0 by All around excellent hotel Hotel right off of I-40. Fresh cookies at check-in. Friendly and efficient staff. Very clean and quiet room with comfortable bed. Free breakfast in the morning which is a must when traveling great distances. Would definitely stay here again and recommend it to all travelers. November 2, 2013
Rated 3.0 out of 5.0 by Comfortable Room, Internet So-So Rooms are spacious and well maintained, best hotel pillows I've slept on in a long time. Internet access speed only good enough for basic browsing or e-mail access. I tethered my cell phone when downloading large files for work. October 26, 2013
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