Rated 4.2 out of 5 by 46
Rated 1.0 out of 5.0 by Sports Traveller! unbelivably poor service .. never again!
- despite calling ahead to confirm room and check-in time 3:00 pm and if room would be ready ... room was not ready until 6:00pm (I arrived at 5:00pm). Only comment I received was "Each cleaning staff member had 20 rooms to clean." ... hmmm ... you knew how many reservations you had, you knew how many rooms you had to clean ... manage it ... do not give me excuses! They should have told me a water pipe broke or something - not that they were understaffed and did not plan accordingly ... okay, you have a lot of rooms to clean, why are there two of you at the front desk? Why isn't one of you cleaning my room? Nothing was offered in the way of compensation! ... NOTHING ... at the very least I should have received a 15% discount ... of the 20 hours I paid for, I was only able to be my room for 17 - 85% of the time I paid for (check-in 3:00pm, Check-out 11:00 am).
- parking lot was FULL! ... this hotel caters to the airport travelers ... offering long term parking. The result ... NO PARKING SPACES for the overnight guests! ... Suggestion from clerk ... check back at 8:00 pm, after planes arrive and guests pickup their cars! Really ... hmmm ... clerk made me feel as though it was my fault! Decided to park my vehicle right out front ... when I finally found a parking space, thankfully I have a 4 wheel drive, crew cab pickup truck ... I needed all of it to get over the snow bank and into a snow cover space (no car was parking there)... UNBELIEVABLE!
I would never recommend this hotel to ANYBODY, ANYTIME of the year - ever! And I will never allow my teams to stay here again.
I spend about 100 days a year in a hotel ... work and vacation ... I travel regularly with sports teams (I coach 4 different sport teams between my son and daughter and my wife coaches 3 different teams ... and we travel a lot!) ... in the last 20 years, I have NEVER had such a poor experience - from a customer service point of view. I normally only compliment my positive experiences - other people do enough complaining. However this time,,,,I am so .... done.
PS I was traveling with sports team - there were 4 other families in the same boat ... crazy.
February 26, 2014
Rated 5.0 out of 5.0 by Michele2014 Staff are fabulous
I arrived at the Moncton Airport, every car rental place was out of vehicles. I called the hotel and they said they would send someone right over. No kidding, less than 5 minutes and a very helpful young lady was loading my luggage into the van. On the way to the hotel, I asked about a place to get supper and the driver was more than helpful with suggestions. She even offered to drive me, if I needed a ride. Next morning, I needed a ride to my business meeting and rather than have me take a cab, the hotel shuttle dropped me off at the front door. Everyone from check in to shuttle drivers were patient, helpful and very informative. I was there on business and what is important for me are: clear internet, plugs for my laptop and printer, good desk space AND a clean and comfy bed. This hotel has it all and the staff just put the icing on the cake. Keep it up, Moncton HI Express, you're doing a great job!
February 13, 2014
Rated 5.0 out of 5.0 by Newfbull Made a bad trip better!
After two days of terrible travelling it was nice to be greeted with a friendly fave and polite service. The staff was very accommodating and easy to deal with and after I had left to return home I discovered I left my visa behind. They located it for me in a snow bank and couriered it home to me at their cost. Thank you to the management and staff. Chris from St. John's.
January 28, 2014
Rated 4.0 out of 5.0 by 2Bengals Consistent Service
If all of the visits to this hotel could be summarized, it be "consistent". The facility is always clean and the staff is always friendly and eager to help you. Great location right off the highway going into Moncton with easy access to the airport. And for those of you who are "Timmy's fans"' simply walk out the front door, cross the parking lot and "voila", you're in Tim Horton's. Definitely will stay again at this hotel.
January 12, 2014
Rated 5.0 out of 5.0 by Traveling Wonders Definitely stay here again.
The management and staff were great. Breakfast was excellent. Rooms very clean and comfortable. Hotel was very clean and inviting. Amenities were just what we needed. Price was right. I would definitely stay again in my travels. The family would stay again when vacationing. We had just come back from traveling in the US and this hotel ranked up with various other brands with better amenities and price.
January 11, 2014
Rated 1.0 out of 5.0 by Demmac No pool no movies
the pool was out of service, the in room movies were not working so we rented a room just to watch TV, we live two minutes away could have done that at home very disappointed. With a 6 year old and a 8 year old the only reason for renting a room was to use the pool and watch a movie. Would recommend the one in Moncton the staff is friendly and the rooms are nice.
January 8, 2014
Rated 2.0 out of 5.0 by My Opinion Disappointed
We were very disappointed with this hotel. The cleanliness was great and front desk staff friendly but parking was almost impossible. There were lots of vehicles there that were most likely people who were travelling and left their vehicles in the parking lot but there should be an area tothe back or end of he parking lot for people who are leaving their vehicles for long times...there were very few spaces cleaned of snow for people to park in..we had to park almost to the back of the parking lot in a snow bank as there were no other cleared spots....
the room was freezing even after we turned up the temp a couple times....
January 3, 2014
Rated 5.0 out of 5.0 by doandmike Count On It
Have been to this location several times. Great location, great value, great staff. You can count on it!
November 29, 2013