Rated 4.0 out of 5.0 by valueseeker Outstanding Customer Service
The customer Service at the Dillard Holiday Inn Express was
top notch. The manager of the location went above and beyond to help with all request. She was friendly and outgoing. The room was average. The breakfast was good as they are at all locations.
This hotel needs a facelift. It is showing it's age...The decor is very vanilla to be located
in the middle of the mountians.
April 19, 2013
Rated 2.0 out of 5.0 by Rob1964 Need new management
First night was great. Woke in morning to hearing daughter say the toilet was overflowing and wouldnt stop. I ran to the bathroom to find the toilet overflowing and the shut off valve handle was removed! I had no way to stop the flow. Wife called the front desk and she told my wife she was very busy and would come up later.. I stood there holding the float up for about 5 minutes then decided it wasnt my fault so let the water flow again. When the woman arrived, she handed me a toilet plunger and walked away saying "I have to get to the front desk", I'll have maintenance look at it . I cleared the clog and used all of our towels to attempt to dry the mess. The water was at least 1/4 inch through the bedroom by now.. When i left i went to the front desk (nobody ever came) and told the woman that in the future she should follow though on what she said she was going to do and consider the state that she left our room in and never did anything to rectify the situation.. She said she would give us a deduct on our bill since none of us were able to take showers... This never happened.
April 15, 2013
Rated 4.0 out of 5.0 by PEACE1 good BUT
The breakfast was good. The new pancake makers gives you hot freshly made pancakes, not frozen or packaged. Room was cleanwith no worn places. BUT, they were working on the pool, and it was unavailable. No mention was made of this, and no price reduction to make up for this.We had 2 teens with us who were looking foward to a dip after a cold winter, as so were we. We like this hotel and try to stay there when we go in that area, if we had know of the pool closing we may have changed when we went or used another hotel in the area.
April 10, 2013
Rated 4.0 out of 5.0 by JWCREN Nice Stay
It was a nice stay but couch was dirty. Bed was clean and comfortable. Would stay again.
March 15, 2013
Rated 5.0 out of 5.0 by Courtland Great location for business traveler
Quiet Hotel , ample parking, clean rooms and well stocked Breakfast bar.
March 6, 2013
Rated 5.0 out of 5.0 by Courtland Quiet Comfort
Great Hotel.. Reasonably priced for budget conscious business travel.. Fast Wireless internet service. Newly redecorated rooms. Beds are very comfortable and area quiet for great sound sleep.
February 23, 2013
Rated 3.0 out of 5.0 by rider57 How The Mighty Have Fallen
On my last visit about 18 months ago, this hotel was in top shape. Over the years it has been a favorite of mine when on a motorcycle ride to the area. I was disappointed to see the overall deterioration of this property.
Of special note were the conditions of the pool and hot tub area.
The area was worn and dirty. The pool was unheated and in need of cleaning. The towel rack was not properly stocked.
The worst offender was the whirlpool spa. The unit needed cleaning, was not hot enough and actually had a strong smell of :URINE!
Not acceptable at all!
I recommend a thourough cleaning and refitting of this area as well as a change in policy to restrict persons under 18 from using the hot tub spa.
December 2, 2012
Rated 4.0 out of 5.0 by jj38 good customer service and food
desk clerk was knowledgeable and helpful, both when I made the reservation and when checking in .Room was clean and comfortable, was not as roomy as the one in Hiwassee where we stayed the night before
November 28, 2012