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Rated 4.4 out of 5 by 252 reviewers.
Rated 5.0 out of 5.0 by Clean We look forward to staying at this hotel when in the area because we always get friendly service and it has always meet our expectation of cleanliness. They have always went out of their way to meet our needs; the front desk, housekeeping and food service. November 28, 2015
Rated 5.0 out of 5.0 by Comfortable It is what you expect from Holiday in express. Friendly staff, and clean rooms. November 24, 2015
Rated 5.0 out of 5.0 by Great Hotel I had a very Quiet and wonderful stay at the Holiday Inn Express Lansing it was very clean and quiet the staff was super friendly and helpful. November 23, 2015
Rated 5.0 out of 5.0 by Great Service Was given a upgraded room because I am a rewards member. It was great to be recognized as a reward member. November 15, 2015
Rated 5.0 out of 5.0 by Clean, updated room and common areas! Overall, a great stay. Updated and clean accommodations. Friendly staff, Fitness center open at 5am. Perfect! November 8, 2015
Rated 5.0 out of 5.0 by MSU Sleep Station Came into town to see an MSU game and of course looked for a Holiday Inn. Front desk was the friendliest I've encountered in a long time, and we were upgraded for my IHG status. Couldn't have been happier! November 4, 2015
Rated 4.0 out of 5.0 by Business as usual The front desk is staffed with amazing people. One named Happi was my favorite. Her personality matched her name. She attempted to accommodate me in everyway she could. My challenges were as follows: 1. Bath tub clogged entire stay. First time reporting didn't even make it to the right person. Second time the maintenance person called in sick. They offered to change my room. With unpacking and packing from a 12 hour day it wasn't an attractive option. 2. Carpets need cleaning. 3. Towels were missing most days and I had to get from front desk or go without. 4. Tub and sinks not cleaned daily. 5. Beds made with little care, pillows just thrown on the beds and sheets not even tucked. I called the front desk clerk to my room to show her and she offered to clean it. I wouldn't allow it because it would take her away from the desk were people needed her. 6. After the 3rd housekeeping complaint I put my DND sign up and maintained my room on my own. November 3, 2015
Rated 5.0 out of 5.0 by Quiet, relaxing stay - but poor TV reception The room was so clean and very comfortable. I was staying overnight to study and prepare for an examination in Lansing. When ready to relax at about 10pm, there was such poor TV reception I could not watch the TV. Therefore the choices for relaxation were limited to my book that I thankfully brought along. (I must state that because I was already in my PJs I did not contact the staff). Upon check in the staff was very, very polite and friendly. The computers were down so I was unable to get a receipt upon check out and was told one would be emailed to me. As of today (Tuesday night stay today being Saturday, I have not received a receipt). Overall, a great stay. October 31, 2015
  • 2015-11-30 T14:13:37.099-06:00
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