Rated 4.3 out of 5 by 104
Rated 5.0 out of 5.0 by datakeepr A Great Stay !!!
The facility and the staff were all excellent. We were treated very kindly. The breakfast selection was broad, tasty and healthy and the pancake machine was enjoyed by everyone. There was always hot coffee or tea available. Rooms were clean and bedding was very comfortable. Not a thing to be concerned about.
June 19, 2014
Rated 5.0 out of 5.0 by Pamalot Very clean and comfortable.
We stayed at Holiday Inns from KC to Niagara Falls and this was by far the best for our money. Great staff, room and overall our best stay so far. We plan on coming back on our way back to KC.
June 10, 2014
Rated 5.0 out of 5.0 by Riker1985 Far exceeded expectations
I booked this hotel because it was closest to the wedding venue that I was to attend over the weekend. I have stayed at Holiday Inns in the past and I had figured them to be a generic hotel, no frills. After this stay I was blown away at the cleanliness and modern feel to the hotel. The bed was amazing, the room was amazing. I loved everything about the hotel itself.
A little tip for anyone planning on staying in this hotel in particular. There are almost no places to eat in the area. There is a Wendy's by the main road but it closes relatively early. I had to drive almost 10 miles away from the hotel to find ANYTHING... restaurants, gas stations... anything. I know this is not the fault of Holiday Inn, but I thought Id offer a fair warning to future guests.
June 6, 2014
Rated 5.0 out of 5.0 by iammikes Race night
Great facility, but lacked ample dining choices nearby. Very comfortable and quiet. We were right next to a freeway and never heard any sound from it.
June 6, 2014
Rated 5.0 out of 5.0 by Coach Marcel Great hotel in a great location ...
We were in town for a basketball tournament and the gyms were within sight of the hotel. The proximity to the venue allowed us to relax and enjoy the hotel.
The staff was also very helpful and pointed us to a fantastic restaurant in old town Lansing. We had a fabulous time eating out.
June 4, 2014
Rated 5.0 out of 5.0 by Tamm1123 Great place to stay
We stay at the Holiday Inn Express quite often as we have family in the area. We always enjoy the stay and it is a nice quiet area away from all the noise of the city. We will be staying here again soon!
June 3, 2014
Rated 5.0 out of 5.0 by Brian1958 Home away from home
Excellent place to stay. Friendly and efficient staff, great breakfast choices, clean and well appointed rooms. Just like being at home.......only quieter.
May 30, 2014
Rated 5.0 out of 5.0 by ArmySoldier Weekend Getaway
Great stay. Few issues with loud guests and kids bouncing a basketball in the hall for extended periods at 11pm but overall excellent hotel with friendly staff
May 29, 2014
Rated 5.0 out of 5.0 by Davey-B Excellent example of HI Express in action!
This is worth at least an extra hour driving or an hour early stopping, to stay at this HI Express.
May 29, 2014
Rated 5.0 out of 5.0 by 4thekids inviting and comfortable hotel
From the point I pulled into the parking lot the outside looked clean and well kept. When I walked into the lobby area it smelled wonderful, not stale. The hotel staff at every encounter was friendly and polite. I was extremely happy with the quality of the hotel and what it had to offer. I am down in that area for training fairly often I will definitely stay there again.
May 27, 2014
Rated 5.0 out of 5.0 by LAXmom5 Great Place to Stay
This place was great. From the friendly front desk staff to the clean rooms to the nice breakfast, we were very happy with our stay.
May 24, 2014
Rated 3.0 out of 5.0 by gmail.com decline in service
My husband and I stay at this hotel weekly for our jobs. We have noticed a decline in customer service. A lot of new employees who do not seem as well trained as Nikki, Loren, and Tina (these three are great!). The early morning worker used to have some breakfast items out earlier (before your official breakfast service time) as well as fresh coffee. Now, we often can't even get fresh coffee at 5:00 am. Our reservations were also not in the system this week when again, we stay there weekly.
Housecleaning needs to improve as well. I cam back to my room one afternoon last week and our hotel room was opened, the lock had been fixed so that it was keeping our door opened. Fortunately, nothing was stolen. I reported this incident to the front desk person woking that evening (again--someone new). We hope these comments will help to improve this hotel as we do enjoy staying here for the convenience of the location and for the great service we receive when Nikki, Loren, or Tina are working.
May 20, 2014
Rated 5.0 out of 5.0 by Guod tools Excellent! New building, Every thing is so clean and you have the new carpet smell
The king size bed was so comfortable as well as the pillows. It was easy to get the room to the perfect temperature quickly with the 'wall/window' unit. Bathroom had lots of room and the shower was great and hot!!
May 14, 2014
Rated 2.0 out of 5.0 by Michael sixty seven Didn't enjoy my stay.
This hotel is too close to the highway, the road noise is unbearable I had to stuff Kleenex in my ears to be able to sleep for couple of hours. You can hear the next door occupant snores due to the thin walls.
Breakfast is mediocre very weak coffee and juices "diluted". I wouldn't be staying there again.
May 11, 2014
Rated 4.0 out of 5.0 by traciejane Comfortable and Relaxing
First breakfast I have experienced with a pancake maker where all you have to do is press ok and out come your pancakes. There was a good variety in choices. I just wish for more choices in the fruit. The hotel room curtains would not shut so there was a lot of light coming in at night. But I was so tired and the beds were so comfortable I did not notice that much. Internet would come and go. I had to get out of the network then log back in several times. I wish the indoor pool would have been heated. It was relaxing still having the pool to myself. Overall I enjoyed my stay here and would stay again.
May 9, 2014
Rated 5.0 out of 5.0 by Kak5555 Great Room and Great Service.
We were greeted warmly by every employee we encountered in the hotel, whether they were directly helping us or not. The room was clean and comfortable. They even had both firm and soft pillows!
May 8, 2014
Rated 5.0 out of 5.0 by GEO4576 Very enjoyable and relaxing stay
The staff at Dimondale were very courteous and accommodating. They made our stay very enjoyable.
The pool is very well maintained and at a comfortable temperature. The fitness room room is on the small side but the quality of equipment will get your heart rate up.
Breakfast was very good and they have a nice selection to choose from. You will not go away hungry. Oh, and if you enjoy coffee they have flavors that should please everyone.
The rooms are very up-to-date and you feel at ease as soon as you walk in the door.
Over all Dimondale is a very nice place to stay. I give it a two thumbs up.
May 7, 2014
Rated 5.0 out of 5.0 by NOyet Very clean, well maintained hotel.
The staff is very helpful and friendly. Convenient location. Good breakfast.
May 2, 2014
Rated 5.0 out of 5.0 by Jeanine0 Great Experience
The front desk staff was very friendly. The hotel was clean and up to date.
The breakfast lady could smile and be friendlier but, the overall stay was excellent.
May 1, 2014
Rated 1.0 out of 5.0 by TiredInDimondale Very Noisy Hotel
When I checked in, the less than friendly desk clerk made sure I signed a long disclaimer making sure I understood that if we were noisy we would be asked to leave. I thought this was very strange and don't remember ever being asked to do that before. Later that night I figured out why. As we tried to sleep the sound of talking and walking could be heard from every direction. The walls are not soundproof and the floors amplify the sound of footsteps. I might have considered calling the front desk, but there was no single room to focus on - the sounds were literally coming from everywhere.
After a few hours of sleep I was looking forward to the hot breakfast. We went to the breakfast area about 10 minutes after the time it was supposed to open. The area is large, but has lots of living room furniture and few tables, all occupied. I looked at the front of the short line and saw that the available hot food consisted of sausage gravy and two biscuits. We checked out and had breakfast at a nearby restaurant.
This hotel would be pretty good with few guests, but if full you would probably be better off sleeping in your car. I don't think I have had a worse stay at a hotel in my life.
April 27, 2014
Rated 5.0 out of 5.0 by Majikly Great place to stay
I found the check in and out to be very prompt and courteous. I also enjoyed my room, the wide hallways and room access were appreciated. The breakfast area is clean and neat with a great selection and great service. I would recommend this hotel to anyone.
April 25, 2014
Rated 5.0 out of 5.0 by Jilly64 Very quiet, slept well.
The Hotel was very easy to find and easily accessible from the freeway. I arrived in the late evening after a long day to find the Staff extremely helpful and courteous. I found the room clean and comfortable.
April 22, 2014
Rated 5.0 out of 5.0 by E6Armor The Family Suite was spacious, comfortable and very clean
We had to travel to Lansing April 3-5 for a wedding, and I stumbled upon Holiday Inn Express and Suites in Dimondale while searching online for a hotel. We were extremely pleased once we arrived at the hotel. The staff was friendly and helpful, and the Family Suite was spacious, comfortable and very clean (2 queen beds and then another bed in a separate room, and also a pull-out couch that was in a separate living space). The only thing that was disappointing during our stay was that the heater in the room was not functioning properly as it was blowing cool air even though we had it set to heat. The breakfast offered was okay (the usual selection of pancakes, biscuits, sausage, eggs, cereal, pastries, milk, tea and coffee). We were most impressed by the friendliness of the staff, and the quality and cleanliness of the rooms and of the entire hotel as a whole. We would definitely return to Holiday Inn Express and Suites in Dimondale if we ever have to stay in Lansing again!!
April 8, 2014
Rated 5.0 out of 5.0 by Kel1955 AWESOME STAY!!!!
A wonderful place to stay 5 stars!!!! Very clean, staff was beyond friendly, helpful, and always had asmile!!!!
April 3, 2014
Rated 4.0 out of 5.0 by JannC Great
Other than the fact that the pool was NOT heated and I had to go next door at 11:00 and ask the neighbors to quiet down --- their teenage daughter was screaming and yelling a tantrum --- our stay was wonderful.
April 2, 2014
Rated 5.0 out of 5.0 by JNB500 Very nice hotel
- only complaint, your pool could have been warmer
March 26, 2014
Rated 2.0 out of 5.0 by unhappyguest2014 Great staff but a favorite for teen competitions
Overall our stay was pleasant but there were some serious problems. There were at least 3 busloads of teenagers staying in the hotel at hte same time. They were loud and obnoxious and completely engulfed the breakfast area by 7:00am. The staff was friendly and tried their best, but the teenagers were like an invasion.
March 25, 2014
Rated 4.0 out of 5.0 by suetommy57 great place close to lansing
had a great time grandkids love pool breakfast was good and rooms were clean
March 15, 2014
Rated 4.0 out of 5.0 by Travelguy19 Solid Holiday Inn Express
I enjoyed my stay here for the most part. I found some of the staff at the front desk to be a little rude and didn't care about providing for their guests. I had asked for a late checkout and an organized folio of all the rooms that would be getting closed out the day before I was going to check out in the morning. The front desk person "made a note". When I had come back to confirm that it was done, they had no idea anyone had even asked. Additionally, the folio wasn't even taken care of until right before I left, even though I had asked for it specifically. Other than that, this is you typical solid HIE.
March 13, 2014
Rated 5.0 out of 5.0 by The Thrill Holiday Inn Express Dimondale
Enjoyed our stay. The breakfast was great and the staff were very helpful supplying directions to the places we had to go to in Lansing.
March 13, 2014