Rated 4.2 out of 5 by 37
Rated 4.0 out of 5.0 by AT3655 Nice hotel
Hotel is newer. Has great staff, and the environment is comfortable. This hotel in my mind is on a higher level than most holiday inn expresses. This location really raises the bar and brings the HIE up in value and makes it a more preferable place to stay.
September 26, 2013
Rated 5.0 out of 5.0 by GusNJ Pleasant stay and great property.
Had a recent stay here on the weekend for a family function. The property feels very new and looks sharp and clean.
We had a large room with plenty of space to relax and work, couch and work desk with a refrigerator and microwave in the room as well. The furnishings were in excellent condition and everything in the room was as it should be. The bed was comfortable and as usual there was the choice of soft or firm pillows.
The bathroom was big and comfy and clean.
Great stay and will return when in the area again.
September 19, 2013
Rated 4.0 out of 5.0 by steve1122 nothing to do near hotel
This hotel is incredibly clean and nice. The only two down falls are the lack of restaurants or bars close. In fact there is nothing except awWendy's within 3 miles. Also don't expect to grab a few drinks and enjoy the tigers/red wings because they do not carry fox sports Detroit
September 17, 2013
Rated 5.0 out of 5.0 by Jazzbocrac Please Don't Stay Here
Because if you do, there will be less rooms available for me. This place is great!
September 11, 2013
Rated 5.0 out of 5.0 by gailsw Clean room and excellent service at front desk, housekeeping and food service.
Our stay was exceptional due to great service and very clean room.
September 3, 2013
Rated 1.0 out of 5.0 by RockfordMom84 Excellent service! Nice rooms! Great hotel!
The staff was very friendly and helpful. When we checked in, we asked about breakfast times. When we were told that breakfast was served later than the time we needed to leave for our early soccer game, the front desk clerk said that there were others staying in the hotel with the same issue. She then said that she would let the night staff know to set up the "cold breakfast items" ahead of time so that we would at least get yogurt and juices. When we arrived at breakfast the next morning, all of the muffins, toast, bagels,etc. were out, as well as yogurt, milk, juice and cereal and apples. Also, much to our surprise, the pancake machine was up and running too! What a wonderful way to start our early Sunday morning!
Also, the hotel seemed pretty new. Everything was clean and the rooms were properly appointed. Would definitely recommend this hotel!
September 3, 2013
Rated 5.0 out of 5.0 by Aprylmae Excellent Staff!
The hotel is new and clean. The breakfast was yummy. The kids loved the indoor pool. The fitness room was nice too. Above all else Nikki at the front desk was amazing. She made our stay wonderful and was a very hard worker :)
August 28, 2013
Rated 5.0 out of 5.0 by Eileen19 Comfortable bed and great service
The warm scent that met us as we entered the building told us that this was a new hotel. It was in pristine condition and very welcoming. The staff at the front desk , the breakfast staff and the housekeeping staff were friendly and engaging. We arrived late at night and had to leave following breakfast so we weren't able to check out the rest of the hotel. We had been warned that this hotel was difficult to find so we used our GPS to guide us there. It was a great stay and we will return when in the area.
August 9, 2013
Rated 4.0 out of 5.0 by psmccaffrey convenient to MSU
Our stay was quiet and relaxed but there is a potential for roudiness in the winter months with the sports facilities close by.
July 28, 2013
Rated 4.0 out of 5.0 by Stobbet Excellent staff, very nice rooms, crummy vending machines.
Stayed for a local conference and was impressed with the staff at the front desk-super friendly and helpful. Room very nice, everything in new condition, comfortable bed, pillows labeled soft and firm. No hot tub, but nice pool. Do not expect to use the vending machines though, one full and broken. One practically empty and sticks EVERY time you try to make a selection. Great location tucked out of the way in quiet area but not far at all from downtown Lansing.
July 5, 2013
Rated 5.0 out of 5.0 by trivetcollector Great Room!
Everything in the room looked new, very comfortable chair (which is amazing for a hotel), and lots of space. Entire hotel was very clean and well kept.
July 1, 2013
Rated 4.0 out of 5.0 by champen Clean and updated hotel
The hotel is very clean and updated . The staff is excelent and very helpfull . The breakfast is plentifull , divers and the area is clean , big and to the latest standards . From all the IHG hotels I have been thru out the country this breakfast area is up there with the best .
Rooms are big , nice , updated and most of all clean .
June 6, 2013
Rated 4.0 out of 5.0 by U2013 great place in a remote location
excellent room, extraordinarily equipped, location very remote
June 4, 2013
Rated 5.0 out of 5.0 by Pumpkin14 Wonderful Stay! Wonderful Staff!!!
We travel often and usually stay at Holiday Inn Express Hotels. The staff was fantastic and went out of their way several times for us. We were only able to book a King bed online so when I arrived I asked if they happened to have any rooms with two beds available? They had a King bed like we had but one that also had a sleeper sofa. Great! Then I have been having a problem with my priority card having three different accounts on it for just me. I told the lady at the desk that every Holiday Inn Express always said "you have a problem on your card, there are three accounts...." But here, the lady actually fixed it!!! Yea!!! The third was we left a day early a little after check out, but the room was not cleaned and we were not charged since we are priority card members. This makes so much sense. We were there for a tennis tournament and you never know how far you will go each day or if you will finish early. The room was clean and comfortable. Breakfast was adequate. And.....The friendliest, most helpful, happy employee's around!!!
May 31, 2013
Rated 2.0 out of 5.0 by DaWanda comfortable bed & good room temperature
I understand is was a big meet, however, the hotel did not appear to be booked. When I arrived on Friday, there were not enough room keys. The young lady that checked me into the hotel was very appologitic and helpful.
On Saturday, we left about 8:00 am to see our daughter compete, we did not return until about 10:30pm. The young lady at the desk seemed very rude. When we returned to our room, I noticed that the room was cleaned, however, we were not given any more soap. I went to the front desk to get more soap, she informed me that there was no more soap. She did give me two bath gels. There were two adults and two children in the room. I took them and decided I would ask the person after her about some soap.
On Sunday morning, I went to the front desk to ask the young lady for some soap, because the lady that was working last night informed me that hotel ran out of soap. She apologized and gave me several bars of soap.
April 18, 2013
Rated 5.0 out of 5.0 by Lori57 Friendly staff.....great room!
We stayed here on a pleasure trip...the room was very clean, the bed was comfortable. We found the room to be very quiet.
March 30, 2013
Rated 2.0 out of 5.0 by Joey12 Frustrating experience.
1. Had to change rooms because the heat was not working.
2. Pool, but no hot tub! We wanted to spend some time in a hot tub.
will probably not stay here again because of no hot tub.
3. Vending machine out of order and they said it had been broken for a month!
Staff was great and when I checked out, the clerk put 3,000 points back on my account since I used my points for the room.
March 20, 2013
Rated 5.0 out of 5.0 by Noxlady1970 Holiday Espress Inns are the Best
Everything in this motel is designed for the comfort of the guest. The beds, the linens, the rooms, and especially the staff.
March 14, 2013
Rated 5.0 out of 5.0 by sandy68 Very clean and comfortable
My daughter and I checked in at 9:30 p.m. and left at 11 a.m., so we weren't there long. The whole place appears to be new, very clean, staff was friendly and efficient. Breakfast was same as any Holiday Inn breakfast. It is at the end of an industrial complex, so a bit hard to find. It is also next to a high way, so we turned the fan on low to sleep. But the price was right, again, very clean, friendly, food was decent. Only about 10 minutes from downtown Lansing and easy to get there and back.
March 12, 2013
Rated 5.0 out of 5.0 by scd121412 Lansing Gem
At first I thought the hotel was "out of the way", but I stayed there four days and was able to pop over to all parts of Lansing in less than 5 minutes, and it was mostly freeway.
I probably won't stay anywhere else in Lansing from now on.
January 28, 2013
Rated 1.0 out of 5.0 by Mike45 bad experience
We will not come back again.And also there is only one place where to eat close.
January 3, 2013
Rated 5.0 out of 5.0 by ThomasN A Flagship property for Holiday Inn Express
This is by far the nicest Holiday Inn Express that I've ever stayed in...and I've stayed in quite a few of them. This hotel is new, 100% non-smoking, nicely decorated, exceptionally well maintained, super clean and comfortable! All the staff members from the front desk to the maids and the breakfast hostess were very friendly and efficient. I'm really picky about hotel cleanliness and this property passed my white glove inspection. The rooms, bathrooms, lobby, exercise room, and indoor pool were kept spotless throughout my entire 4-night stay. The complimentary breakfast buffet was excellent and even includes a neat automatic pancake maker that makes some pretty tasty pancakes. The hotel is located next to The Summit, an indoor ice rink in a fairly new commercial/business park. It's located at an Interstate exit but there's not much else around it except for a Wendy's restaurant. There are a lot more restaurants to choose from about 3 miles north at the I-96 and Saginaw Hwy 43 exit. I would definitely stay at this hotel again if I'm in Lansing, MI.
January 3, 2013
Rated 5.0 out of 5.0 by EvaZ Lansing-Dimondale Stay
Excellent service. Room fully equiped and all in perfect working condition. Very clean. Would stay here again.
December 19, 2012
Rated 5.0 out of 5.0 by scd121412 Exceeded Expectation
Room = comfortable, pleasant
Lobby = immaculate and inviting
Lounge = comfortable, semi-secluded (nice)
Dining Area = variety of seating
Business Center = used once without a hitch (great)
Breakfast = variety, area kept clean; on the high fat/high carb/high sugar side
Staff: Excellent front desk, dining area, and maintenance. Of particular note is Katherine in the dining area and Koty of the maintenance staff. Koty went the extra mile to provide service beyond expectation. Nikki from the front desk -- i came in very late one night (11:30pm?) and she was sweeping in front of the reception desk -- quite admirable to attend to that detail without supervision present to notice.
December 19, 2012
Rated 2.0 out of 5.0 by VIJAY Laundary services
During the stay i used the Laundary services. Clothes given for laundary were not delivered 100%.
Shirt is not delivered yet. How can this happen when all the clothes are given at a time, and when on return shirt is missing.
On the contrary Hotel staff is saying its laundary services issue we don't know about this.
PLEASE NOTE GUEST LAUNDRY IS GIVEN TO HOLIDAY INN, IT IS EQUALLY THERE RESPONSIBILITY TO ENSURE THAT THE ITEMS ARE RETURNED BACK AND SAYING WE WILL LOOK INTO.
WHAT ABOUT I AM CHECKING OUT AND DON'T HAVE ADDITIONAL PAIR OF SHIRT WHICH IS MISSING.
November 20, 2012
Rated 5.0 out of 5.0 by Haddyzcatz Brand new facility, very nice
Staff was friendly, room was very nice. I'd recommend to anyone.
November 19, 2012
Rated 4.0 out of 5.0 by Skizick Very clean and comfortable
Very nice, new, clean and comfortable hotel, friendly staff. Stayed for 7 weeks in a row. Just a few things to make me unhappy. Candy/snack machine was broken and out of order for the entire time I was there. They were out of orange juice 4 out of the seven weeks I was there, what breakfast is complete without orange juice? It would be helpful if there was an atm at the hotel as I was from out of town and it would have been convenient.
November 17, 2012
Rated 5.0 out of 5.0 by Travelfamily Very clean
We stayed two separate nights in your hotel and enjoyed our stay. Hotel and rooms were very clean and comfortable. I can't say enough good things about the complimentary breakfast. Love it!
November 11, 2012
Rated 5.0 out of 5.0 by 1218 Bed was a litle to firm and great accommodations.
Very clean in all areas. Breakfast buffet was very good. All staff were very hospitable. Did not encounter any negative staff.
November 7, 2012