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Rated 4.3 out of 5 by 116 reviewers.
Rated 4.0 out of 5.0 by Great guest room, comfortable bed, but.... Very disappointed that the pool was COLD. This was planned as a pool weekend with our grandchildren. January 6, 2014
Rated 4.0 out of 5.0 by Great for families with kids Stayed here while visiting family, including grand kids. Room could have used a bit more attention in terms of dusting, bathroom cleanliness, and linen refresh. Breakfast was average for these locations. Convenient to our kids so would probably stay here again. January 6, 2014
Rated 1.0 out of 5.0 by Horrible experience I would not reccommend this hotel. If you want sleep this is not the place to be. January 5, 2014
Rated 5.0 out of 5.0 by Warm place in an ice storm We stayed here during the ice storm for 2 nights. The room was VERY CLEAN! (I noticed a housekeeper on her hands and knees cleaning another room) The staff was VERY FRIENDLY and HELPFUL! They did have issues with lack of some food items...but if you consider that they were not expecting that many guests, they did the best they could. We still had a hot breakfast (eggs, bacon, biscuits and gravy). It was actually plenty of food. (They ran out of forks, plates, milk, and cinnamon rolls....so we ate with spoons and bowls!) They did have issues with the pool...the power outage affected their heater. Our sons spent a couple hours in there anyway. They had fun and that was all that mattered! Thank you to the staff! January 5, 2014
Rated 1.0 out of 5.0 by They give away your room We have stayed in this hotel in the past and enjoyed it. We live out of state but all our family is still in the area, and HI Express is our usual brand. A year ago we stayed here for several days over Christmas, and had a good time. But with two young boys it can be difficult for mom & dad to get any quiet time, or even sleep. So this year we reserved one of the 2 family suites that this hotel has. Reserved several weeks in advance, and we called the day before our trip to make sure they had our reservation, and also to make sure they had power (there had been an ice storm in the area and a lot of placed had no electricity for several days). They assured us that everything was fine, and they had our room reserved. We arrive to check in, only to be told that our room was not available, and that it had been given to someone else. After several minutes of 'discussing' options with the girl at the desk, who obviously had no clue of what to do, we took whatever room they had so we could have a place to sleep. They offered to give us 2 adjoining rooms in place of the family suite, but they apparently don't realise that you cannot put 2 young boys in a separate room by themselves. They had no real explanation of how/why our room was given to someone else, and offered very little in the way of making it right. We will likely not stay at this location in the future. January 3, 2014
Rated 1.0 out of 5.0 by Poorly prepared and staffed We checked in during a power outage and unfortunately the hotel was ill prepared even though they had power. Check in was at 3 and they didn't have our room ready until close to 5. There wasn't any pool towels and the pool was freezing. They refused to give us any more than 3 towels even though there were 5 people in our room. The next morning they actually ran out of food. It was Christmas Day and we had to go out to try to find someplace open. The staff had no recommendations of places we might be able to find food. The power outage had been going on for several days and the hotel was severely understaffed and unprepared and seemed to do nothing to fix any problems. Knowing they were sold out for at least a week I wish they would have been more prepared or given some kind of discount. December 31, 2013
Rated 5.0 out of 5.0 by Excellent service in difficult situation We and our out-of-town guests stayed at this Holiday Inn Express because an ice storm cut the electricity to our house; we had no heat or water. Many others were in the same situation and the hotel was at capacity over Christmas. The staff was very friendly and helpful even in the face of some disgruntled guests who didn't want to spend Christmas in a hotel. We appreciated their friendly manner and cheery spirit. December 30, 2013
Rated 5.0 out of 5.0 by Stayed at Holiday Inn Express Lansing-Dimondale - very nice I wasn''t planning on checking into a hotel for Christmas but lost power at home due to the ice storm and after a couple days I felt compelled to do so. I'm pretty sure I got the last room at this hotel. Staff was very friendly Room was clean. Bed was very comfortable with very smooth sheets. Hotel had limited housekeeping due to the holiday so I wasn't really able to judge quality in that regard, but the bed was nice made and towels neatly stacked when I arrived. This looks to be a recently-built hotel and it's nicely-appointed. Oddly the bathroom doesn't have an exhaust fan which seems odd for a modern property. TV was nice but the remote seemed to be slightly mis-programmed. Wi-Fi worked well. At check-in, desk clerk gave me an access code without my needing to ask; easy to log in. Continental breakfast offered a nice variety of food. It was well-stocked and an attendant was keeping it tidy. I didn't have a swimsuit with me so I did not check out fitness area. December 30, 2013
Rated 4.0 out of 5.0 by Very Nice Hotel Very Nice Hotel, second time we've stayed here. Picked it due to cleanliness and price. Very Polite staff. December 17, 2013
Rated 5.0 out of 5.0 by very clean and nice Very clean, even around the edges in the bathroom. Best staff we've encountered, not "plastic," but helpful and friendly. December 8, 2013
Rated 1.0 out of 5.0 by No heat Understanding that it was in the 20s outside, it was nearly that in our room! I thought that your room would have some type of heat on when you arrived with a month long reservation. It never heated and had to move to another room and the next room took forever to get heated but not enough heat to make us comfortable. In Texas in the dead of summer, most hotels have the air on in the room when you arrive. A little reciprocation in Michigan would have been nice. Very poor selections of restaurants nearby, we had to drive 5-6 miles to find adequate selection of restaurants. December 2, 2013
Rated 5.0 out of 5.0 by Nice room & friendly staff Our stay at the Holiday Inn Express in Dimondale, MI, was excellent. The room was very nice & clean. The only thing we would have changed was the noisy refrigerator (motor was very loud). November 29, 2013
Rated 5.0 out of 5.0 by Good place to stay on the west side of Lansing I've stayed here two or three times. It's really convenient to both I-96 and I-69. The rooms are clean and comfortable and the staff is friendly and helpful. November 17, 2013
Rated 4.0 out of 5.0 by Nice hotel Thin walls The hotel was typically nice Holiday Inn Express. Only issue was that the walls seemed to be too thin. I could hear the guy next door snoring all night making it impossible to sleep. November 6, 2013
Rated 5.0 out of 5.0 by Well-maintained rooms The rooms are well-maintained and very comfortable. The staff is very personable, especially the breakfast staff. October 16, 2013
Rated 4.0 out of 5.0 by Ver nice hotel This property is very nice. Its a newer property, the staff was great and the room was great. I was traveling to the area on business and will definitely stay at this property again. October 6, 2013
Rated 2.0 out of 5.0 by OK Was an odd experience. Room smelled funny. Wet spot around the fridge. Another guest had their rental car stolen overnight while parked in the parking lot. October 1, 2013
Rated 5.0 out of 5.0 by Excellent We stayed at this hotel for a wedding we were attending out of town. The hotel is very beautiful and clean and the staff are all very friendly and accommodating. Great stay. September 28, 2013
Rated 5.0 out of 5.0 by Wonderful location Convenient to the Lansing area... Clean and comfortable rooms... Good breakfast (might have had a few less carb'y items available) Friendly staff... Excellent restaurants within a reasonable distance... I could not have asked for a nicer stay! And will definitely return if there is need to be in that area. September 27, 2013
Rated 4.0 out of 5.0 by Nice hotel Hotel is newer. Has great staff, and the environment is comfortable. This hotel in my mind is on a higher level than most holiday inn expresses. This location really raises the bar and brings the HIE up in value and makes it a more preferable place to stay. September 26, 2013
Rated 5.0 out of 5.0 by Pleasant stay and great property. Had a recent stay here on the weekend for a family function. The property feels very new and looks sharp and clean. We had a large room with plenty of space to relax and work, couch and work desk with a refrigerator and microwave in the room as well. The furnishings were in excellent condition and everything in the room was as it should be. The bed was comfortable and as usual there was the choice of soft or firm pillows. The bathroom was big and comfy and clean. Great stay and will return when in the area again. September 19, 2013
Rated 4.0 out of 5.0 by nothing to do near hotel This hotel is incredibly clean and nice. The only two down falls are the lack of restaurants or bars close. In fact there is nothing except awWendy's within 3 miles. Also don't expect to grab a few drinks and enjoy the tigers/red wings because they do not carry fox sports Detroit September 17, 2013
Rated 5.0 out of 5.0 by Please Don't Stay Here Because if you do, there will be less rooms available for me. This place is great! September 11, 2013
Rated 5.0 out of 5.0 by Clean room and excellent service at front desk, housekeeping and food service. Our stay was exceptional due to great service and very clean room. September 3, 2013
Rated 1.0 out of 5.0 by Excellent service! Nice rooms! Great hotel! The staff was very friendly and helpful. When we checked in, we asked about breakfast times. When we were told that breakfast was served later than the time we needed to leave for our early soccer game, the front desk clerk said that there were others staying in the hotel with the same issue. She then said that she would let the night staff know to set up the "cold breakfast items" ahead of time so that we would at least get yogurt and juices. When we arrived at breakfast the next morning, all of the muffins, toast, bagels,etc. were out, as well as yogurt, milk, juice and cereal and apples. Also, much to our surprise, the pancake machine was up and running too! What a wonderful way to start our early Sunday morning! Also, the hotel seemed pretty new. Everything was clean and the rooms were properly appointed. Would definitely recommend this hotel! September 3, 2013
Rated 5.0 out of 5.0 by Excellent Staff! The hotel is new and clean. The breakfast was yummy. The kids loved the indoor pool. The fitness room was nice too. Above all else Nikki at the front desk was amazing. She made our stay wonderful and was a very hard worker :) August 28, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service The warm scent that met us as we entered the building told us that this was a new hotel. It was in pristine condition and very welcoming. The staff at the front desk , the breakfast staff and the housekeeping staff were friendly and engaging. We arrived late at night and had to leave following breakfast so we weren't able to check out the rest of the hotel. We had been warned that this hotel was difficult to find so we used our GPS to guide us there. It was a great stay and we will return when in the area. August 9, 2013
Rated 4.0 out of 5.0 by convenient to MSU Our stay was quiet and relaxed but there is a potential for roudiness in the winter months with the sports facilities close by. July 28, 2013
Rated 4.0 out of 5.0 by Excellent staff, very nice rooms, crummy vending machines. Stayed for a local conference and was impressed with the staff at the front desk-super friendly and helpful. Room very nice, everything in new condition, comfortable bed, pillows labeled soft and firm. No hot tub, but nice pool. Do not expect to use the vending machines though, one full and broken. One practically empty and sticks EVERY time you try to make a selection. Great location tucked out of the way in quiet area but not far at all from downtown Lansing. July 5, 2013
Rated 5.0 out of 5.0 by Great Room! Everything in the room looked new, very comfortable chair (which is amazing for a hotel), and lots of space. Entire hotel was very clean and well kept. July 1, 2013
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