Rated 3.9 out of 5 by 71
Rated 3.0 out of 5.0 by dscott96 Breakfast issue
Stayed on a Friday night! Checked in early as I'm a rewards member and was appreciative that the staff gave me a room as they were obviously dealing with a large turn over the night before.
Average stay at a nice HIE - same ammenities as you'd expect.
Had to get out early in the morning and went down for breakfast at 7 AM the time they said breakfast started. The worker had obviously just arrived and the only thing out was the biscuits. Waited 10 minutes for the food to put out and finally got to eat about 7:10. If breakfast STARTS at 7 - the worker should be there earlier.
Hope this was a one time event as I can't be late for my meetings in Lansing.
June 14, 2014
Rated 1.0 out of 5.0 by Dawn1051 2 Great Employees do not make a great hotel
I've stayed at this property two separate weekends and brought in ten other bookings with me, and was supposed to stay there a third weekend with ten others, but that will no longer take place. Myself along with the others in my group had housekeeping issues...but we overlooked them because of the great guest service provided by Barry (Front Desk) and Shawn (Breakfast) Unfortunately that's where the great guest service ends. We also had issues with two VERY rude Front desk employees who seem to view guests as an inconvenience, rather than the reason they are employed. I highly recommend this property's employees are retrained in the ways of guest service, because without myself, and other frequent travelers like me, they will no longer have a place of employment. The hotel market is saturated and there is always a competitor brand doing it bigger and better than you...and brand loyalty can only take you so far. Unfortunately myself, and those who travel as part of our group, will not return be returning to this property.
June 10, 2014
Rated 5.0 out of 5.0 by Dawn1051 Front Desk Staff makes up for any housekeeping shortcomings!!
We had a group block for our travel team (Thank you to Dana who did a great job with our block and rate) and the majority of the team parents came to check in at the same time following our games on Saturday. Barry did an excellent job handling everyone at the desk at the same time, all the while answering the occasional phone call/guest question. Barry was also very accommodating with whatever we needed to help make our stay enjoyable, which we greatly appreciated. (We had a small meeting room for a team pizza party and when we needed a vacuum to help us in our clean up process, Barry was able to help with that as well!!)
The breakfast attendant (so sorry I forgot your name) was very friendly and helpful, and the variety of foods in the a.m. was great!! Also, the pool area is great for anyone traveling with young children!
To sum up our stay-Because of the great guest service we received, we are returning this weekend for a 2 night stay!! So again, thank you to Dana, Barry, and the rest of the staff for providing excellent guest service!!
June 3, 2014
Rated 5.0 out of 5.0 by THILL Excellent Value
Excellent Value! Great service, Clean and comfortable room. Will use again.
June 2, 2014
Rated 5.0 out of 5.0 by Me horizon Staff
Barry is excellent. Remembered my name and company, very easy check in. Very friendly.
May 26, 2014
Rated 5.0 out of 5.0 by Business201; Nice stay at Holiday Inn Express
Kudos to Barry. Great employee! Was scheduled for 1 week stay, upon check-in had me listed for 1 day. No problem correcting the reservation.
May 19, 2014
Rated 1.0 out of 5.0 by unhappy frequent traveler Used toiletries
The bath and hand soap in my room was used. The maid put both bars back into the original wrappers and tried to pass them off as new. The shampoo was also used. It was an open bottle about 1/2 full.
This makes me seriously concerned about the cleanliness of the room including sheets, towels, counters, etc. How about the cleanliness of the common areas or breakfast bar? Are they really clean or are they short changing these areas as well?
April 27, 2014
Rated 3.0 out of 5.0 by Shavy Worst breakfast ever
I stay at a lot of HI Expresses throughout the year and I have been at this one 3 or 4 times already over the past few years. The hotel is fine, The rooms are clean and quiet, the problem is the breakfast! This is the worst HI Express breakfast I ever had. I cannot remember ever having breakfast here that I have come to expect from a HI Express. The biscuits with the biscuits and gravy are hard little pucks, the cinnamon rolls are dry and the eggs were burned. Stay here for a decent value, but go to breakfast somewhere else
April 4, 2014
Rated 3.0 out of 5.0 by sbzmom very nice room, poor breakfast
Just plan on going out for breakfast. Arrived in the dining area 45min before it was to close and there were a few sad looking sausage patties, some stale danishes, and that was about it. The yogurt supply had apparently been wiped out the day before. There were no eggs either. So...I had my coffee and juice to get me on the road and went to McDonalds!
March 19, 2014
Rated 3.0 out of 5.0 by Jackie98702 Not the best experience
The man at the front desk when we arrived about 9:30pm was rude and did not ask if I would like the bag of snacks or the points. I was told at the Holiday Inn express in Ohio that all locations would be asking that in an effort to provide continuity of service from location to location. Also, the note pad on the desk in our room was very sticky on the back. The rest of the room did appear clean however. There was no coffee in the breakfast area at 7:30am when we left. This was not at all what I have experienced at the other locations of Holiday Inn Express. Hopefully they were just having a rough day.
March 11, 2014
Rated 4.0 out of 5.0 by Sparty fan Comfortable and Convenient to campus, but….
My two complaints are 1) MSNBC is not available on tv, and 2) there should be an ice machine on all floors.
March 10, 2014
Rated 3.0 out of 5.0 by Sleep81 Breakfast what breakfast?
I went down for breakfast after having to sleep with an elephant walking around above me all night to find no eggs. No sign, no attendant, nothing. Finally when an attendant appeared I asked him when the omletes or scrambled eggs we're going to be out and he simply said he didn't have any eggs. Really, the hotel didn't have any eggs? No sorry, no I didn't think to go the grocery store next door to the hotel and buy eggs. Nothing. So if you are thinking you will get a good breakfast don't count on it.
February 28, 2014
Rated 5.0 out of 5.0 by fre1966 nice
we were there for my daughter's birthday. the girls had a great time, the neighbors in the other rooms, however (some cheerleaders) were extremely noisy in the hallways...running up and down.
overall, though, the rooms were spacious and very comfortable. we will return, i'm sure. a good time was had by the girls we entertained.
February 14, 2014
Rated 5.0 out of 5.0 by syncopepper We were very impressed
As MSU Alumni my wife and I have the occasion to stay in area motels as least once a year. Last week we stayed at the Holiday Inn Express - East Lansing for the first time. We had a great experience and will be staying there again in the future.
Some of our reasons are:
Great price - cheaper than other less appealing motels we have stayed at in the area.
Great location - near the freeway mid-way between Lansing and East Lansing.
Great continental breakfast - better than most of the competition. Very pleasant dining area and included several good hot menu items along with the usual cold fare. Coffee was first rate too.
Great room - very large, clean, modern and up-to-date. The facility is quiet and off the beaten track even though near the freeway. The heating unit was easy to adjust to our preferences and the beds were fine.
Great parking lot - we were there during a very snowy weekend and the roads were a mess. At the motel the entire parking lot was ploughed out both days before we left for the day. It seemed the snowplow also made a return trip as the individual parking slots were also plowed out by later in the day. There was a back entrance near our room and two handicapped slots right there which we needed.
Great staff - a real high point - every one was pleasant and attentive. When the lock on the rear door froze and I reported it at the front desk a front desk clerk personally went immediately back to the door and unstuck it. The crowning kudo though was that I forgot a personal bag filled with expensive toys. Unpacking at home and finding it missing I call the motel who confirmed they had found it and safely stored it away. A special thanks goes to Dndi (sp?) the front desk clerk who assisted me in arranging a UPS pickup and packed up the bag for shipment. She even called me back to double confirm the shipping information when UPS arrived on site. I got my bag back the next day!
The Holiday Inn Express is my favorite place to stay in the East Lansing area!!
February 5, 2014
Rated 4.0 out of 5.0 by vonvonvon It was just fine!
Having not read the mostly negative recent reviews on this hotel until AFTER I booked, I was a little nervous about staying here. However, I had no problems at all. Staff was great, room was clean, shower was very good. Internet worked fine. Breakfast could have had a little more variety (in terms of fruit and condiments) but it was hot and it was there, and it worked for me. It is true that the pool area is under perpetual construction and it has no hot tub at all, and for this reason I would not stay here with my family, because my kids expect a working pool and a hot tub. But for my solo business trip, this property was just fine.
January 26, 2014
Rated 5.0 out of 5.0 by mg02 OUTSTANDING Staff
I was in the middle of a busy day, checking in around 3 PM, crammed between a late lunch meeting and needing to be to another meeting that I was sure to be late for. Needless to say, I was stressed.
And then I checked in to my hotel. The person at the front desk was so nice, it was like hitting a giant reset button on my afternoon. She was polite, friendly, eager to help and just more outgoing than anyone I think I have ever talked to at the front desk of a hotel before.
Between meetings, and ahead of what was going to be a long night of meetings and events, this was just an outstanding experience. My biggest regret was that I didn't catch her name so I could make sure she was recognized.
This hotel is a bit tricky to find, but easy enough if you sort of know the area. It is a quiet area, amongst business buildings, off the main drag but just a few minutes from the freeway.
IHG members are offered a bottle of water and a snack item. I snagged the water and left the cookies - I regretted that later. :)
Props to this somewhat new property. If you're in the Lansing area, stay here. Seriously. Don't even look anywhere else.
January 21, 2014
Rated 4.0 out of 5.0 by WalterF Great front desk service
Nara was very helpful with my accommodations and made my stay very nice. She kept in touch throughout my stay and made sure everything was acceptable.
The room cleaning service was less than adequate for several days and better others.
There was an upgrade for priority club members but not a separate check in or greeting package as many other hotels offer.
January 17, 2014
Rated 2.0 out of 5.0 by Guardsmen21 Pool and Treadmill Broke
The quality of this location is slipping. I love the location and have stayed here numerous times. However I am finding the quality and service has changed. Cutting cost with writing paper toilet paper. Bathtub drained slowly most likely due to hair build up. I found two dirty socks near the luggage rack. I am a rewards member and was never offered a complimentary water let alone a snack. I will not stay at this location again.
January 15, 2014
Rated 1.0 out of 5.0 by liyw Strong body odor on one bed
I had a very good first impression on this hotel, it looked nice. Before I went to bed, I noticed strong body odor. I was not sure if they had changed bed sheets.
I called the front desk and was told they could not change the sheets for me, so I had to go to the front desk, get a fresh set and change it myself.
January 13, 2014
Rated 2.0 out of 5.0 by Norge Guy Exercise Equipment still broken. Poorly managed staff.
This is a nice property in some ways and is in a good location in East Lansing.
Unfortunately, the cardio equipment is ancient and dysfunctional. I note from other reviewers that this is an ongoing issue. Promises for repair appear to be ongoing from the responses. Action, so far completely absent. During my stay, both treadmills and the cardio bike were broken. The bike has been broken for several months. I brought this up to staff and asked to speak with a manager and was advised that they don't answer their phone. No one made an effort to take my information for the manager to contact me later. Some staff feigned surprise that the equipment didn't work, but, one eventually fessed up that the bike had been waiting for parts for 3 months (must be searching antique stores). The staff also lied to me about the discount they were going to give me for being dissatisfied.
The pool was also closed due to disrepair
I may choose to stay at this property again due to the location, but, I'm going to inquire about the repair of the cardio equipment first.
This property is very poorly managed.
January 12, 2014
Rated 3.0 out of 5.0 by HomerG53 Cheapo
The hotel offers fresh baked cookies to guests, but not on Friday, Saturday, or Sunday because there are "too many guests". On weekdays, they run out. "Fresh" fruit on the breakfast bar consisted of rotten bananas with split skins. The thermostat in my room was broken and the room was way too hot.
January 3, 2014
Rated 5.0 out of 5.0 by Runner50 Excellent Friendly Staff and very accommodating
After an ice storm hit and no power we stayed at the Holiday Inn Express (less than 2 miles from our house) in East Lansing for 4 nights. Every staff member we encountered were outstanding and very friendly. They were also very accommodating. The breakfast offered a variety of delicious food just wished it had more fruit.
December 31, 2013
Rated 5.0 out of 5.0 by MSUSTEVE Great Staff
We recently had a bad ice storm. The staff was very flexible and helpful as the hotel filled up fast. Great breakfast and the kids loved the pool!
December 30, 2013
Rated 5.0 out of 5.0 by sej17 Christmas at the Holiday Inn Express
I had no power in my apartment from 12/22/13-12/26/13 and stayed at the Holiday Inn Express in East Lansing for 3 nights, including Christmas Eve.
The staff was excellent. Everyone was friendly, helpful, smiling and happy to help and the hotel was full the whole time with them having to turn people away as many people had no power.
The room was clean, the bed comfortable, the breakfast was good.
Since I had to stay in a hotel I couldn't have picked a better one.
I want to thank the staff for making my Christmas memorable and more positive than it might have been.
December 29, 2013
Rated 5.0 out of 5.0 by VDBE Stay during a Holiday Ice Storm
Staff very nice, helpful and considerate during an extra busy holiday week.
December 27, 2013
Rated 2.0 out of 5.0 by Sleep81 Snow
While I was at the hotel is snowed a few inches overnight. While I know you need to clean off the snow from the sidewalks and parking lot starting the process at 4:30am is a bit early. I had a full day of meetings ahead of me and to be woken up at 4:30am by blowers and plow made for a very long day.
December 20, 2013
Rated 5.0 out of 5.0 by cittadini Holiday Inn in Detroit
I absolutely loved the service. We were there for a hockey tournament and spent 3nights and days. The staff was Very accommodating, very help full and very clean. The front desk was amazing with kind words even when it got hectic. The rooms were very clean breakfast okay but overall our 4 days was spent good.
December 11, 2013
Rated 4.0 out of 5.0 by racrinmuncie Better Than Average
This property appears to be newer than most I've been at. The dining room size is far better than the one I'm currently staying at in Merrillville. IN.
It ws a little dificult to find when arriving at night. It has oneof those I can see it but not how to get there locations if you miss the turn off of Lansing Lake Rd.
I was disappointed not to have a room with a fridge or microwae as a platiunum member that spends 200 nights a year with the IHG group.
November 25, 2013
Rated 5.0 out of 5.0 by 82bartos Breakfast choices were endless
The hotel is very clean, staff is friendly. The free breakfast is awesome. From cereal to eggs, pancakes, bagels, and sausage. The also had this juice machine that had ice cold apple, orange, and a mango juice. It was very surprising to see all this stuff for a free breakfast.
November 5, 2013
Rated 5.0 out of 5.0 by AustinJeff Great Place for Business Travel & Hot Breakfast
Stayed here for the first time in Sept. 2013 and found the hotel staff to be very welcoming and friendly. The room was well-cleaned and comfortable, with several pillow choices. In the morning, the breakfast staff was also quite friendly, and he kept the breakfast bar well-stocked. I love the cinnamon rolls and cheese omelettes!
September 30, 2013