Rated 4.0 out of 5 by 92
Rated 5.0 out of 5.0 by Recent Guest Clean, comfortable, quiet with excellent service
Overall experience was excellent! The room was clean and comfortable. The staff provided excellent service. The association with the University Club for dining and use of athletic facilities is a tremendous plus! Only downsides were that the faucet in the kitchen area did not work (the staff were very responsive when this was reported), it would be helpful to have automatic doors in the entry way when carrying luggage, and the lobby area is fairly small and could be more inviting as an area to sit.
September 5, 2014
Rated 5.0 out of 5.0 by DandDG Newly Updated -- WOW, very nice!
We normally stay at Candlewood Suites several times a year while visiting our son at MSU. He graduated but we came back for a MSU football game. We were pleasantly surprised with all the remodeling in the room. Love the new bathroom counter tops. New carpet is always a plus. Room was just beautiful with new bedding & cabinets, stove top, etc. We were not there long but will definitely come back. Staff is always the friendliest hotel staff we've ever met. Great Job!
September 2, 2014
Rated 4.0 out of 5.0 by Dave Aug 2014 East Lansing Visit
Nice place however, kitchen and bathroom could have been cleaner.
September 2, 2014
Rated 4.0 out of 5.0 by mikephcc Almost a great stay
Positive: Great location to visit MSU; staff was personable and very friendly; room was clean and quiet
Negative: Internet was broken and not available in the room. This was a major inconvenience. Was told by staff they were "working on it" but it was never fixed in 3 days.
September 1, 2014
Rated 5.0 out of 5.0 by MSUMom Quiet and Clean
I stayed at the hotel to move my daughter into MSU. When I arrived I was exhausted and couldn't wait to hop in the shower and hit the sheets. Checking in was seamless after a friendly greeting and I was in my room in a nice hot, CLEAN shower in minutes and then off to sleep in a very comfy bed.....no hiccups, no delays....just what I needed.
August 29, 2014
Rated 1.0 out of 5.0 by Dew64 Oops - dropped the ball this time!
I have previously stayed at this property several times
August 28, 2014
Rated 4.0 out of 5.0 by fastchar New Rooms Look Nice
Overall I had a great experience at this hotel. The staff is friendly and it is easily accessible to what I need to do.
August 27, 2014
Rated 4.0 out of 5.0 by rollingrock great area
quiet location on a golf course with a great staff
August 26, 2014
Rated 5.0 out of 5.0 by EdKathy Old US 27 Tour
We had decided at the last minute to join in the Old 27 Classic Car Tour and were able to last minute book at this hotel. We would definitely stay again at this hotel anywhere we would travel in the future.
August 24, 2014
Rated 5.0 out of 5.0 by frenchhorn51 Beautiful grounds, hotel room was large and comfortable.
I have stayed at several hotels in Lansing and found Candlewood Suites to be very affordable and comfortable. My son and husband were able to play golf just a few steps away from our room. The price was one of the best in town. The outdoor pool was clean and just the right temperature. The room was clean and the hotel was very quiet.
August 22, 2014
Rated 1.0 out of 5.0 by Global14 Poor air conditioning in outdated room
While the understaffed employees at the front desk tried their best to assist me with the air conditioner that would not work, lack of enough employees to attend to guests, answer phones, etc., and address problems did not reflect well on hotel management. I did request and was reluctantly assigned another room (they were overbooked), but that one was not ready for guests so I stayed in original room. After two hours, the air conditioner finally turned on. Bathroom sink was clogged and toilet not the cleanest.
I have stayed here several times in the past and rooms now need updating. That's probably why I heard construction begin around 8:15 a.m.
August 20, 2014
Rated 5.0 out of 5.0 by HydrogeoGeek I wish there were more CW Suites
I travel a lot for business and appreciated the newly-remodeled room. I like the small kitchen and good beds at CW Suites. The outside is a bit dated but my room was new. Some sort of breakfast would be nice for a busy professional.
August 19, 2014
Rated 5.0 out of 5.0 by RWMMSU Great place to stay
I found this efficiency room with a stove, fridge, and utensils as an excellent deal for the money. The access to the University Fitness Club and University Club restaurant are worth the stay alone.
August 17, 2014
Rated 5.0 out of 5.0 by kpn01 Had a great experience
The newly renovated rooms are comfortable and very nicely decorated. The Queen bed was comfortable and overall cleanliness of the room was outstanding. I will definitely stay here on my next trip.
August 15, 2014
Rated 5.0 out of 5.0 by Gord D nice room view
very nice room view of the golf course. adjoining restaurant was excellent. bed and pillows very comfortable
August 14, 2014
Rated 5.0 out of 5.0 by LMandCE Great hotel! Great staff!
Suites are clean and comfortable and staff is awesome!
August 14, 2014
Rated 5.0 out of 5.0 by Papa B CANDLEWOOD EAST LANSING, MICH
THIS IS A GREAT FACILITY; STAFF ARE VERY HELPFUL AND NICE. QUIET GOOD BEDS AND RECENT FURNITURE UPGRADES ARE GREAT.'
THE ONLY HOTEL I STAY WHEN IN LANSING; THE BEST VALUE WITH CONVENIECE TO LOCAL SPOTS AND HIGHWAYS. RESTAURANT NEXT DOOR FITNESS CENTER INSIDE HOTEL.
I LOVE IT THERE! HIGHLY RECOMMENDED.
August 11, 2014
Rated 3.0 out of 5.0 by rodeor candlewood MSU
hotel was full, and room i had smelled awful and was not cleaned before i got it, or the next day. Since they were full, no fixes. Also had the handicapped room, and so water everywhere on the floor from shower and no place to put anything in hte bathroom that was not ready to fall in toilet.
July 31, 2014
Rated 1.0 out of 5.0 by Gene1653 would not recommend
I have stayed at several Candlewood Suites in the past and never had a bad experience until this one. It simply is not up to standards.
July 25, 2014
Rated 1.0 out of 5.0 by don't stay do not stay at this hotel
Blood on sheets when i checked in the hotel. Talked to the girl at the front desk did nothing about and didnt call the hotel manager or general manger i will never stay at this place again it is not safe
July 8, 2014
Rated 4.0 out of 5.0 by 1Kelly Excellent value and good experience.
The service was responsive and bed quite comfortable. Only problem that I discovered too late was there was no control for the AC unit other than opening or closing a window. Exercise facility was a bit lacking but you could opt to use an adjacent facility for $10.
June 30, 2014
Rated 5.0 out of 5.0 by farah1967 great service
If you are going to any tennis tournaments in Okemos, this is the most convenient place to stay and the amenities area great
Having a kitchen was wonderful, staff could not have been more kind
June 26, 2014
Rated 5.0 out of 5.0 by omajoan University Club connection
Loved the physical connection to the MSU University Club. Ate dinner at the U Club and walked back to the hotel; no need to drive.
June 20, 2014
Rated 5.0 out of 5.0 by Make the survey stop! Great hotel, survey too long
This hotel is absolutely worth the money. Great location, great service, and it has a good relationship with the University Club for meals, etc.
But dear god, I couldn't believe how long the survey was. They said "short," so I reserved about a minute to take it. And it kept coming and coming. I couldn't believe the number of pages I saw. They need to figure out how to shorten that thing. Also, I think it's really important to include a progress bar that indicates how far along I am. Of course, in that case, I wouldn't have taken the survey.
June 18, 2014
Rated 3.0 out of 5.0 by hthrh no comment
no comment, here for business, ahd to stay at this hotel as it is the preferred htel of Greater mcLaren hospital
June 3, 2014
Rated 5.0 out of 5.0 So much better since renovations
I stay at this hotel about 26 days a year and the recent renovations closed the gap that existed for so long. It would have been nice for them to change out the fridges as well to the new black appliances to tie everything in but I'm sure that will eventually happen as they need to be changed.
The last major concern I have is that the pillows are just too thin. I had to use 3 just to equal the same thickness as 1 at other major hotels. Great opportunity to address this final gap that I see.
May 24, 2014
Rated 5.0 out of 5.0 by GTO5 Better than my expectations.
Beautiful room with lots of extras. Nice to have kitchenette, good location & view.
May 4, 2014
Rated 1.0 out of 5.0 by Gus88 Not recommended
I stayed at this Candlewood suites while traveling for work. My first compliant is that the hotel is not well signed, I drove by the building and had to turn around. But that is minor compared to the other issues. First off, the rooms are extremely outdated and do not compare in quality to any of the other IHG brand hotels in the Lansing area. Second of all, I had no hot water, absolutly none. When I called down and walked down to the front desk there was no one there to receive my compliant. Additionally, the bed was very uncomfortable and one of the pillows had a strong perfum scent on it. Totally gross. I would not recommend this hotel to anyone traveling to the Lansing area. There are a number of other hotels in the area. I checked out and went to the Crown Plaze, which was a million times better experierence for the same price.
April 28, 2014
Rated 3.0 out of 5.0 by NCGirl11 Great location
Nice location. Close to Michigan State. The rooms need a little attention. The shower curtain bar is rusty, and the contraption over the HVAC unit was interesting. It was disappointing that the sofa bed was a miniature size. Not at all useable as a couch or sofabed comfortably. All in all, interesting. An okay place to lay your head at night. I cannot speak about any of the amenities, they were all within the adjacent University Club and it was all closed on a Monday. The staff was very nice and friendly.
March 14, 2014
Rated 1.0 out of 5.0 by Powers A far cry from what I was told to expect
Called a month in advance to inquire about the hotel and guest accommodations. Was told it was not necessary to rent an automobile because they had a shuttle that would pick me up at the airport and take me to the Kellogg Center daily to attend my business. Was also told that the hotel was conveniently located on the MSU campus.
Upon my arrival in MInneapolis, I called the hotel to tell them that I would arrive in Lansing in about an hour and wanted to make arrangements for a shuttle to the hotel. I was told that the driver was not available and to take a cab to the hotel. The next morning I approached the front desk to get their shuttle to the Kellogg Center and was told that I had to reserve the shuttle in advance and that their driver wasn't available. That morning I walked to the Kellogg Center through mud, slush, and a good portion on the road (no sidewalks for a good portion of the way). This did not bode well for my business suit and shoes. This hotel may be located somewhere on MSU property, but it is miles away from the main campus.
That evening, as soon as I returned from my business meetings, I approached the front desk to reserve the shuttle for the next morning and was told that I needed to give them 24 hours notice to arrange a shuttle driver--something they neglected to tell me prior to that time. Again, I was on my own to get transportation to the main campus. That evening East Lansing received about 6-8 inches of snow and ice.
The next morning I checked out of the hotel and walked through the snow and ice with all my baggage to a bus stop about 100-200 yards from the hotel. Again, no sidewalks, the bus stop was not plowed, and cars were sliding and skidding everywhere. The busses were running very late due to the snowy conditions and I waited in a snow bank at the stop for about 30 minutes. It did arrive but another car slid into the rear of the bus at the bus stop making the commute to the main campus about an hour.
During my entire stay at this hotel the shuttle bus remained comfortably, but irritatingly parked in front of my hotel window. The rooms are OK, but dated. The location is in the middle of nowhere--I mean nowhere, and miles from the main campus. Nothing is within walking distance, and if you do try to walk anywhere, be prepared with good shoes and the agility to dodge oncoming cars (no sidewalks on a primary road).
I would NOT recommend this hotel to anyone. There are plenty of hotels that are closer to the main campus, will provide appropriate shuttle services, and that have amenities within a convenient walk. I certainly will not stay at another Candlewood Suite again.
March 13, 2014