Rated 4.4 out of 5 by 193
Rated 5.0 out of 5.0 by JD4444 Clean and comfortable. Front desk staff were very helpful.
Front desk staff went out of way providing directions. Searched for me out in parking lot to provide me with map and written directions to location I was seeking.
April 20, 2015
Rated 1.0 out of 5.0 by WillK_AnnArbor Worst Holiday Inn Express Experience
I've been an IHG platinum member for a while, and this is the worst experience I've ever had.
The hotel is great, good location, new building, clean room, good lobby; everything that a Holiday Inn Express is meant to be.
BUT the guests and the staff were not. I checked in to a 3rd floor. I called around 8:30PM because the noise was intolerable. They were coming from the 1st floor pool, and we could hear the kids yelling and running around in the hallway. I was informed that there were 3 hockey teams and a gymnastic team staying overnight.
I requested a quieter room, and I went down to get a key. What I saw was a zoo! Not just the kids, but the parents of the kids literally took over the entire lobby/dining hall area and they were throwing a party there. They weren't sitting down waiting for their kids. They literally had pizzas, drinks, food for the kids spread across like a school cafeteria WITH music playing. I got a key to a second floor room, but it was no better.
The next day, when we went to check out, another exact scene of the entire party. I spoke with the manager in front, and although she was nice, she said that she's trying her best to keep all guests satisfied.
While I understand her predicament, the party scene is absolutely unacceptable. IF the hockey parents rented out the entire hotel, maybe. But there were other guests like us who just wanted to get some nice quiet rest. She said that she couldn't keep everyone happy. Absolutely right, she can't. But she needed to have done her part to keep the hotel a respectable place, not a party rental to some (again, that's my issue) noisy group just because they
No offense to cheaper hotels, but if I wanted a cheap, loud, obnoxious neighbors, I would've gone there. No, I wanted some peace and quiet. Is that too much to ask at a Holiday Inn?
April 19, 2015
Rated 5.0 out of 5.0 by Theresa43 Comfy beds
Very comfortable sleeping situation. Staff very friendly.
April 19, 2015