Rated 4.2 out of 5 by 181
Rated 3.0 out of 5.0 by Daveabe12 Comfortable convenient stay, no pool hours.
Pool closes at 9:00 pm. Doesn't open till 10a. Not very good. I got in late, and left for work by 8. Couldn't swim in my workout.
May 26, 2014
Rated 5.0 out of 5.0 by Kurtnextec Staff at Visalia Holiday Inn
Wow! What a great group of people. The staff at the front desk - Terry, Carrie, and Sara are the best. Always ready with a friendly smile or a kind word. They provided great restaurant and scenic drive advice. The only thing better at the hotel was the staff in the restaurant - Raul, Monty, and Jose were fantastic. The service is excellent, the restaurant is very clean, and the breakfast food looks and tastes great.
The location next to the park is ideal for relaxing strolls after work and for quick get-aways to the mountains. I stay in hotels over 150 nights per year - and this is one of the best values I have encountered.
May 12, 2014
Rated 5.0 out of 5.0 by Hikeforlife An excellent hotel,good beds,very good food.
This is our third time we have stayed at this hotel.We have never been disappointed.The staff and facilities are very good.We plan on staying there again,and would recommend this hotel to anyone.
May 8, 2014
Rated 2.0 out of 5.0 by Erland1966 Loud Music All Night Rude Staff
We arrived on Friday May second and checked in. The room was “OK” nothing to write home about but very clean with everything in it's place.
We left the hotel and returned at 8:30 pm went to the hotel eatery and was told they were closed for the night. When we point out the sign said open until 9:00 pm the person said yes but we take our last order at 8:30 and if we wanted something to eat we should go to the bar. We went to the bar, the bartender was very nice but overwhelmed, and when we asked for menus she seemed surprised we did not go to the dinning room.
After sharing what we were told she said “That is ridicules” I told her I agree.
She returned with our orders the Prime Rib French dip sandwich was good, but the shredded beef sallied was disgusting.
After attending an event on Saturday we returned to the hotel about 9:00 pm, extremely loud music was coming from the bar area. Went to the room, our room was on the second floor opposite side of the hotel from the bar. We just wanted to relax and get some sleep. The music from the bar was so loud sleeping was imposable. I called the front desk about 10:00 pm when I explained my issue the front desk staff laughed and said “Yea it is kind of loud” and hung up. I called back about 10:30 it went to the message center, Called again at 10:45 same result, at 11:00
I went down to the desk to complain the man behind the desk (looking sloppy with no tie or name tag# said “What do you want me to do? It’s a wedding party and they paid for the time” .
I was so angry I just went back to the room in complete disbelief. When checking out the next day I talked with the Gentleman working the front desk, he was very understanding and apologized for the inconvenience, he then took $50.00 dollars off a two night stay. I thanked him for the gesture, and explained I was so angry that when we are back next year I would most likely be staying at another hotel.
After talking with other members of our group #nine people in five rooms) all reported they had similar issues..
May 7, 2014
Rated 5.0 out of 5.0 by DR1152 Comfortable bed and great breakfast.
Our second stay here and it was as enjoyable as before. Good, clean room with comfortable bed.
May 7, 2014
Rated 1.0 out of 5.0 by JimInWhittier Great service, but Bad Smells
Great location but the room (5th floor) smelled of an electrical fire near the elevator. Time for a renovation, remove the popcorn ceiling and all drywall then paint and cover with wall cover the owner can R&R when a guest smokes in the owners room (charge the errant guest for the price of the R&R) . This is rated as a non-smoking facility but the stench is bad, bring a bottle of unscented Fabrise (R) if you plan to stay here. NO CINABUNS!
*R&R means remove and replace
May 7, 2014
Rated 5.0 out of 5.0 by Beat39 service
the service and food was great in the resturant and the room was very comfortable.
April 13, 2014
Rated 4.0 out of 5.0 by FenderBenderLV Outstanding Service!
From the moment we checked in to the day we checked out, we experienced the best service. The rooms and property were clean, comfortable & cozy, AS USUAL.
Our #1 reason for staying at this Holiday Inn is the fabulous service and attention to detail, that we always receive from the restaurant. We have many local visitors come to the property to dine with us. Always a Sunday brunch for about 20. Jose and Tisha are so 'customer service' oriented. For our Sunday brunch, Tisha made sure that we received nothing less than the best, both in food quality and service. She deserves a great big "Great job!" from her boss.
We would go out of our way to stay at this Holiday Inn.
April 5, 2014
Rated 4.0 out of 5.0 by MLBMAL loved that it had two pools
We were there with a large group for a soccer tournament. The rooms were great and my kids loved the pools.The only thing missing was a little store inside to buy those last minute things you forget when travelling. Also another set of washer and dryers, only one of each which was bummer when several teams were trying to wash their children's dirty soccer uniforms for the next day.
April 2, 2014
Rated 3.0 out of 5.0 by dissappointed in visalia Horrible customer service
The staff that I dealt with was very disrespectful and insulting, with the exception of the employee that checked me in and the breakfast staff. Will not be staying here again.
March 24, 2014
Rated 3.0 out of 5.0 by Nelson M AVERAGE, other options nearby
Check in and assumed my room had a fridge and microwave. Which it did not. Went back to front desk to get another room, she had stated all other rooms with fridge and microwave were already reserved, but offered to have fridge and microwave delivered to my room. That solved that problem. Room seemed small & tight and had an OLD smell to it, like a past smokers room. Hotel room showing age on walls and ceiling cracks.
Kind of disappointed with hotel for not upgrading my room, as I looked online and seen larger executive rooms available for the rest of the week. I'M a PLATINUM REWARDS member! If available, I should've been offered the upgrade, and I seen the larger rooms available.
Dining breakfast buffet was sufficient and restaurant was quite nice.
Other better quality Holiday Inn or express within 10-15 minute drive away in Selma or Dinuba are a better quality hotel for sure. But if you must stay in Visalia, it's ok, but check out other options.
Room had a weird old smell.
March 17, 2014
Rated 5.0 out of 5.0 by jstodd2511 ;'Good People and good Service
Sarah at the front desk always remembers me even when I'm not around for months. Check in is always friendly and efficient....a great way to start a stay! The restaurant delivers high quality dishes and the service is always attentive. The breakfast buffet is second to none! Love the fresh pineapple and the coffee is delicious. I stay here whenever I can. Even if I have to change a travel trip.
March 10, 2014
Rated 5.0 out of 5.0 by VoiceofTravel Roomy, relaxing and peaceful.
Large bed, large TV, great service for breakfast and very accomodating cusotmer service/front desk.
February 28, 2014
Rated 5.0 out of 5.0 by MAMills Beautiful Outdoor Area
The overall customer service was excellent. The prices for food and lodging were very reasonable. Great Job, Holiday Inn, Visalia!
February 26, 2014
Rated 5.0 out of 5.0 by dfdbmom Great place to stay!
Hits all the important marks:
Very nice facility.
Everything you need in a hotel.
February 24, 2014
Rated 3.0 out of 5.0 by MAMT hotel experience
When I arrived at hotel I really didn't get the warm welcome I was expecting, no mention of "thank you for being a member" and I asked for top floor and was told that was not available with no explanation. The room I was given had a terrible smell and the room my daughter was assigned wasn't even ready! She went down to desk and was given another room, they sent someone up to spray for smell which did help. Also the ice machine on the floor was not working and I was told to go to another floor for ice. The room was comfortable and quiet so I did rest. Breakfast the next morning was outstanding with excellent service and food. Overall my first impression was not great, but since things improved I was overall satisfied with my stay.
February 20, 2014
Rated 3.0 out of 5.0 by dave1965 Pool area
Was dissapointed with pool and hot tub down ,am staying here 3 weeks working and would of used them. also 4 of us all in sep. rooms had to leave due to farm show and stayed in Bakersfield and drove 50 miles each way to work until farm show ended ,now back in Visalia untill 3-1-14
February 16, 2014
Rated 4.0 out of 5.0 by KS4854 Great pet acceptable room and good in hotel restaurant
Easy on and off the hwy. nice park across the street to walk the dog.
Friendly staff, great service and good food in the restaurant. We'll definitely stay again.
February 5, 2014
Rated 5.0 out of 5.0 by Cookie642 I had a handicap room and and great service overall
I want to thank Brandi, one of the server in the Cafe was wonderful and very helpful. Thank you.
January 29, 2014
Rated 5.0 out of 5.0 by Carol_4521 1 Day stop
I was very pleased with the hotel. We forgot our tooth brushes and serviced provided us with two at no cost. Thanks !!!!
January 16, 2014
Rated 4.0 out of 5.0 by Fresno Family New Years Eve
We attended one of the New Years Eve ( DJ ) event at this hotel
we stayed the night. The rooms were clean and comfortable. The event was fun the food was okay but for the price it was well worth it. The best part we partied and after we were done with the event we just walked up to our room no driving at all.
We recommend the event for New Year's Eve this hotel hosted and the rooms as well.
January 7, 2014
Rated 5.0 out of 5.0 by David0007 New Year's Eve
Very comfortable bed, very quiet for a New Year's Eve night, fantasticDJ party, great food!
January 4, 2014
Rated 5.0 out of 5.0 by Nitaeli Indoor swimming pool and great service!
The indoor swimming pool was an amazing feature that sold me to book a room here. My kids have been wanting to get away and do some swimming in the winter! The pool area is wonderful. Overall the whole stay was great. From the breakfast in the morning, the comfortable beds, the friendly staff, and overall cleanliness and atmosphere of the hotel I would recommend this hotel to anyone who is looking for a family get away.
December 19, 2013
Rated 4.0 out of 5.0 by redsox20042007ws Fresno Airport
Hotel is nice, but needs an elevator. Also, hotel should not be smoke free, some rooms should be designated for smokers. This is discrimination against smokers.
December 18, 2013
Rated 5.0 out of 5.0 by SusieWY Everything was comfortable and nice
Holiday Inn did not let us down. We have come to expect it to be a nice place for a quick stay.
December 14, 2013
Rated 5.0 out of 5.0 by Cecil06 Leftwich Stay
Great staff and service. Hotel was very clean. Thanks
December 8, 2013
Rated 5.0 out of 5.0 by Discgoffer Sweet Dreams
We attended a Wedding Reception, the event was amazing; the food was incredible. The Staff provided Stellar Service. The room was warm and inviting, it was like sleeping on a cloud.
December 4, 2013
Rated 4.0 out of 5.0 by JJM571 Very Nice Stay
Good staff, lounge, and restaurant all on site.
Enjoyed my stay.
Would stay here again.
November 30, 2013
Rated 3.0 out of 5.0 by youcandobetter Mixed experience
I stayed here for 3 days. Things were great until:
1. Elevators here are junk. One of the elevators opened little too early without leveling the base. I stepped outside without noticing it and that was scary. Also, the elevators are very very sluggish, better take stairs.
2. I forgot to bring the water so I called the room service around 9pm on Nov 12th. For 500ml of small Crystal Geyser water, they charged a total of $4.85!! Even worst, the guy who brought the water was weird and honestly looked drunk to me, he dropped the tray twice as I picked up the water bottle from the tray. Additionally, I ordered two bottles of water (one for my friend in other room right across my room) and my friend did not answer her door in the first time. I told this guy not to disturb her again but to my surprise he went right back and started knocking on her door for the second time, really??
3. The room's toilet was clogged, disgusting! It was my last day so I informed the front desk. The front desk lady did not apologize even once!
Other than this, the beds are comfy and the hotel is clean. I recommend it with the hope that they ll fix the problems.
November 17, 2013
Rated 5.0 out of 5.0 by hr4Jack Quality experience
I would recommend this Hotel to any potential customer. I have stayed a total of around 3 months this year and always had a positive experience... Rating in books CLASS AAAAA
November 11, 2013