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Rated 4.3 out of 5 by 129 reviewers.
Rated 3.0 out of 5.0 by Less than perfect Overall the hotel was "adequate", one of the staff was rude and obviously had some personal issues (reception). Hotel was clean and quiet and served its purpose for a business trip. August 15, 2014
Rated 3.0 out of 5.0 by Breakfast Chaos I have used Holiday Inn Express hotels regularly over many years and relied on their high standards of care and facilities. Our stay at this hotel, so far as it related to booking in and room accommodation met these standards. On attending for breakfast we found that there was a large party booking in the hotel comprising families with children, many of whom were using the breakfast facilities. The breakfast room was chaotic with un-cleared or sticky tables, there was food spilled all over the buffet area, no juice in the machine, a lack of clean cutlery, no milk in the coffee machine....... There were only two staff on duty, one of whom doubled as the duty manager, the other was the cook. On checking out I complained about the breakfast situation to be advised that there were only two staff on duty and that nothing could be done to improve. I was also advised that this situation was expected the following morning again as the large party was there for another night. Very disappointed August 14, 2014
Rated 4.0 out of 5.0 by Value for money I am unable to mark the value for money as the company for whom I was working had prepaid the bill, which I never saw. However I believe that it was value for money and better than many other hotels at which I have had to stay. I would be more than happy to return to Holiday Inn Express. August 10, 2014
Rated 5.0 out of 5.0 by great hotel. excellent staff Myself, my husband and 15 year old daughter had an excellent stay for 3 nights. staff excellent. breakfast good. good location for visiting York. Really enjoyed our stay. Thank you. August 9, 2014
Rated 4.0 out of 5.0 by Hotelland staff On early arrival staff were able to allocate us a room quickly. We needed advice about getting to the local racetrack which they gave gladly and was of great help. The overall appearance, cleanliness and staff were excellent. The only downside, but was to be expected, was noise in the early hours but as people were mostly having a great day/night out following the races it would br unrealistic to expect anything else. Overall well done and we will return again in future, probably on another raceday. August 8, 2014
Rated 2.0 out of 5.0 by great staff but over priced hotel On check-in was greeted by 2 members of friendly staff that shecked us in and explained where our room was. The room was clean but average size. The bed was very uncomfortable, the mattress was to soft that you sunk. In the morning the breakfast was poor. Very limited tables and the cooked breakfast was sausages, beans and scrambled egg. There was cereal and fruit plus toast to choose from. But I wouldn't pay more than £60 a room to stay here. August 6, 2014
Rated 5.0 out of 5.0 by greatcomfort and peace and quiet I Always stay at the Holiday Inn when possible The welcome and service experienced is second to none. Shall be back next weekend.. August 5, 2014
Rated 5.0 out of 5.0 by Doncaster Holiday Inn Express I Short it was clean, pleasant, good value, staff were very helpful and the room was perfect for us. August 1, 2014
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