Rated 4.3 out of 5 by 132
Rated 4.0 out of 5.0 by cornwallchris up to standard
Apart from a poor mattress every thing was as good as I expected. Finding the hotel was easy, the booking in process was normal efficient like the booking out. Setting up Wi-Fi connection was straight forward, thank goodness.
Recommend this one
August 21, 2014
Rated 5.0 out of 5.0 by Satisfied traveler Review
This hotel is an ideal location and value for the business traveler. It is clean, friendly staff and has all the amenities you really need for business.
August 20, 2014
Rated 5.0 out of 5.0 by Kimv39 Great service fantastic value for money
We have stayed here a few times, going to the races. lovely room clean and tidy. Comfortable beds (great nights sleep).
Very friendly and helpful staff.
FREE breakfast what more can you ask for?
August 19, 2014
Rated 3.0 out of 5.0 by Bernie0204 Less than perfect
Overall the hotel was "adequate", one of the staff was rude and obviously had some personal issues (reception). Hotel was clean and quiet and served its purpose for a business trip.
August 15, 2014
Rated 3.0 out of 5.0 by Bob273 Breakfast Chaos
I have used Holiday Inn Express hotels regularly over many years and relied on their high standards of care and facilities.
Our stay at this hotel, so far as it related to booking in and room accommodation met these standards.
On attending for breakfast we found that there was a large party booking in the hotel comprising families with children, many of whom were using the breakfast facilities. The breakfast room was chaotic with un-cleared or sticky tables, there was food spilled all over the buffet area, no juice in the machine, a lack of clean cutlery, no milk in the coffee machine....... There were only two staff on duty, one of whom doubled as the duty manager, the other was the cook.
On checking out I complained about the breakfast situation to be advised that there were only two staff on duty and that nothing could be done to improve. I was also advised that this situation was expected the following morning again as the large party was there for another night.
August 14, 2014
Rated 4.0 out of 5.0 by SASMan Value for money
I am unable to mark the value for money as the company for whom I was working had prepaid the bill, which I never saw. However I believe that it was value for money and better than many other hotels at which I have had to stay.
I would be more than happy to return to Holiday Inn Express.
August 10, 2014
Rated 5.0 out of 5.0 by redredwine2014 great hotel. excellent staff
Myself, my husband and 15 year old daughter had an excellent stay for 3 nights. staff excellent. breakfast good. good location for visiting York. Really enjoyed our stay. Thank you.
August 9, 2014
Rated 4.0 out of 5.0 by pumpkin19 Hotelland staff
On early arrival staff were able to allocate us a room quickly. We needed advice about getting to the local racetrack which they gave gladly and was of great help. The overall appearance, cleanliness and staff were excellent.
The only downside, but was to be expected, was noise in the early hours but as people were mostly having a great day/night out following the races it would br unrealistic to expect anything else.
Overall well done and we will return again in future, probably on another raceday.
August 8, 2014