Rated 4.2 out of 5 by 296
Rated 5.0 out of 5.0 by Karrie95 Welcoming staff
The hotel was very clean, and staff is very friendly.
June 28, 2016
Rated 5.0 out of 5.0 by Joeey99 Caring staff and clean room
Checked into hotel as I was under the weather and didn't think I could make the drive home. Staff was very understanding and genuinely concerned. I managed to make it to my room and slept off what seemed like a 12 hour virus. Thank you Holiday Inn Express Dothan for a restful evening and all the concern you provided. Woke the next morning to a great breakfast and another friendly staff member in the breakfast area. Will definitely remember this hotel when I am in the Dothan area again.
June 27, 2016
Rated 2.0 out of 5.0 by Judy1152 Terrible Stay
I had a walk in shower and there was mildew and mold in the left hand outside corner. I also stayed in room 139 which is King Size bed. This probably means this is a single couple staying.
Apparently the check in personnel decided to put a couple with 3 children above. There was jumping from the bed to the floor constantly. This went on till around 11 PM at night and started back up around 6:30 AM. I called the front desk around 8 PM and said this is not going to work, I did not drive here to not sleep. The front desk stated they would speak with the people. Apparently, one of two things happened it did not work or this was ignored. So, that was about 5 hours of sleep.
Next day we supposedly had adult stompers above us. Again, no sleep until early morning hours.
I have stayed in Holiday Inn Express in my travels but never felt the customer service or cleanliness of the property was so lacking.
When I mentioned the issues to the front desk at check out, the comment was well you have a nice day now. It appears you have robots working for you.
June 21, 2016
Rated 1.0 out of 5.0 by Mot-Mot dirty hotel
refer to comments I wrote on the first page. This survey is way too long and I will never agree to do it again. Please keep it short, so people will want to share their experience with you.
June 13, 2016
Rated 3.0 out of 5.0 by KarenS104 unfriendly
The girl was very unfriendly when we checked in. I tried to talk to her and she was not interested in me! Not made to feel welcome!
June 7, 2016
Rated 5.0 out of 5.0 by Memphis Reba Cleanliness, helpful staff
We were road weary when we arrived and check in was quick. After going out for a bite to eat, we got back and I decided to take a swim. I checked and there were no towels in the pool area but the front desk staff got towels as soon as I mentioned it. The temperature of the pool was perfect. Breakfast was great and all areas of the hotel were very clean.
June 4, 2016
Rated 5.0 out of 5.0 by tomret graduation stay
the visit was good the hotel was clean but small details were not done when the room was cleaned after the last visit,however the problem was fixed when I took the issue to the front desk. The side entrance door pass key pad was a pain to access and swipe the card and try and hold open the plastic cover covering the slot a pain!!!!.
May 31, 2016
Rated 5.0 out of 5.0 by bjgage Always the best choice
I often stay in hotels when visiting friends and relatives. I usually go to a general site (like travelocity) to find which hotels are available. I don't know why though because I always close that out and then go to the Holiday Inn Express website. Invariably I choose Holiday Inn Express and I am never disappointed. The Holiday Inn in Dothan AL is in a quiet area with lots of outside room for my grandchildren to play. It is always clean and fresh and the service is excellent. I will continue to stay there when in town visiting relatives.
May 23, 2016