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Rated 4.0 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by comfortable bed The bed was comfortable and the staff was friendly July 27, 2014
Rated 5.0 out of 5.0 by Room Cleanliness I dropped a coin on the floor and it rolled under the dresser and I went to pick it up and noticed there was something else under there so I kicked it out with my foot and it looked like some petrified orange parts. I didn't report it because I didn't think it was important. The rest of the room was clean and comfy. Front desk clerk was very helpful and pleasant July 21, 2014
Rated 5.0 out of 5.0 by Just right size for family! The two queen size beds were great for the four of us! The breakfast was great and the hotel staff were very nice. Great value! Nice size pool and work out room for one night stay. Very close to the internet. Thanks very much! July 20, 2014
Rated 5.0 out of 5.0 by Good overnight stay Just an overnight stop while passing through Dothan on our way to Orlando, FL. We arrived rather late (11pm) and checked out pretty early (7:30 am) so we did not have a chance to do anything except sleep and eat breakfast. The hotel is clean and has a pretty good breakfast...It isn't a huge spread but it works for free. We did see a small pool but didn't have a chance to get in. I am IHG Gold and was given the choice of a free goodie bag or 300 points. I took the points so I don't know what the bag consisted of. We were traveling with a family of 4 and there were only 3 bath towels in the room. No problem getting more from the front desk though. No problems - would stay again. July 14, 2014
Rated 5.0 out of 5.0 by Traveling for Business I was easily accommodated at the hotel with no prior reservation. Check in was fast and easy and the front desk staff were nice. The fresh signature scent of holiday inn express greeted me when I walked in the front door. The rooms were fresh and clean and a comfortable temperature. I will stay here in again if I am ever in the area. July 10, 2014
Rated 5.0 out of 5.0 by Great Choice This was my first experience at a Holiday Inn Express...I can actually say I had a very pleasant experience. The rooms were clean, quiet and comfortable. The staff was friendly and helpful. July 5, 2014
Rated 5.0 out of 5.0 by Great Size Room Enjoyed my stay during business trip. Location was easy to find. July 4, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn EVER!!!! We were in town for a golf tournament. On our first night we left the room at 9 am My son was not due back until about 4 I went back to the room at 230 so 5 and 1/2 hours later and our room had not been serviced. I called the front desk and was told there were very busy but would get to it in the next hour. I was back at around 4 and the room was cleaned. I had to stay gone the entire day. The next morning we left the room at 530am I very nicely asked for the room to be serviced by noon as we would need yo be back to rest. we got back at 1 and the room was not serviced again and again I was told they were busy and would get to it when possible. I asked for towels and could not get any for an hour because they did not have any clean. The front desk was rude and did not seem to care about the issues. They told me that we had to wait because they were busy. I called the Holiday INN customer care line and was not given any support. The room never got cleaned that day at all. We will never stay there again. I will inform the golf tournament not to recommend this hotel. I should get some kind of refund or additional points. We travel a lot for golf and I will not stay at HOLIDAY inn again unless I get some satisfaction. July 3, 2014
Rated 5.0 out of 5.0 by Comfor6table stay in Dothan The HI Express in Dothan AL was very nice. It was clean, breakfast was good and the staff was attentive. Our stay lived up to our expectations. July 3, 2014
Rated 5.0 out of 5.0 by Terrific service We have always had a great experience with the staff here. They are friendly and always willing to help with whatever is needed. July 1, 2014
Rated 5.0 out of 5.0 by the bigger room was great . We loved the space in our rooms. there was space for everyone. Staff was very friendly. Room was clean, The sofa bed was actually comfortable for the teenagers in our group. June 26, 2014
Rated 5.0 out of 5.0 by Great place to stay! Enjoy my stay here! I was traveling on business and everything was great! From the front desk staff to the breakfast lady everything was just how it should be! Will definitely be back. June 18, 2014
Rated 5.0 out of 5.0 by Safe and Sound We stopped at a different Hotel before stopping here. We were not satisfied at the other so we left. We felt very safe at Holiday Inn. June 17, 2014
Rated 3.0 out of 5.0 by Ignored I was not recognized as a Rewards club member when I checked in, or at any other point. For the entire stay neither I, nor my family were acknowledged by the front desk staff. To say that they were not friendly would be an understatement. The exact opposite could be said of the cleaning staff though. They were very pleasant and friendly and spoke to all of us every time they saw us. Most all Holiday Inn hotels are the same once you get in the room, so the staff totally can make or break the establishment. In this case it broke it. I will not stay here again when I come back next year. There is another Holiday Inn on the other side of town that I have stayed at before and been more than happy there, so I will stick with that. This location is more convenient for me, but the lack of acknowledgement from the staff makes it not worth staying. June 15, 2014
Rated 5.0 out of 5.0 by Service was great This hotel was worth the cost and was very comfortable. June 13, 2014
Rated 2.0 out of 5.0 by Disappointed in a few ways In our first room our television didn't work, so we were moved to another room. That room was a handicapped room with no bathtub, only a shower which didn't work very well. There was no place to put our shampoos, etc in the shower. Also there was a mattress pad that squeaked when we moved on it, so we had to take the pad off. The hotel wasn't full at all, so I don't know why we were given a handicapped room. We are priority club members and have been for a long time. This is one of the few bad experiences we have had at Holiday Inn Express June 12, 2014
Rated 5.0 out of 5.0 by a wonderful stay I have stayed at the location before, but never did a survey. I would most definitely stay here again. it's very clean, the staff is friendly and helpful. the location is close to the mall and eatery and overall a nice place to visit. Dothan is also the connection to florida gateway.. it's on the florida line and you can go to panama city. a straight shot to the beach of panama city destin. June 8, 2014
Rated 1.0 out of 5.0 by Dishonest staff My sons friend who was traveling with us left his wallet in the guest room the morning we checked out. Upon discovering this, we called the front desk to see if the housekeeping staff had found a wallet in our room. The person at the front desk then called the housekeeping staff and asked. The person at the front desk returned back to the phone and stated that the housekeeping staff has the wallet. We asked if the could hold it for us and we would come back and pick it up. Upon our return we found the wallet had all the cash taken out of it. I let the person working at the front desk know that they had someone dishonest on their staff and that the money had been removed from the wallet. I do not plan on ever staying at this hotel again. I have no use at all for dishonest people. Let alone one that steals from a 16 year old kid. June 8, 2014
Rated 5.0 out of 5.0 by over all things were great!!!!!!! This is one of the best stays we have had and we loved it so much. June 1, 2014
Rated 1.0 out of 5.0 by not impressed I will not stay in this hotel or recommend it in the future. Poor customer service and dirty facility. Rude night clerk and indifferent staff to our concerns. May 30, 2014
Rated 3.0 out of 5.0 by May 23,and 24 We stayed 2 nights, may 23, 24, we like this hotel and stay here when we are in dothan, the rooms are clean and quiet, but this time we stayed in room 213, the beds were to soft and made it difficult to rest, the a/c was either too cold or too hot, never seemed to find and maintain a constant temp?, we have had better rooms before and hope next time we stay it will be better. May 28, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express, Dothan, AL Another great stay, again due to the attention paid by the staff. This property is always clean and inviting. The location is excellent and the price is fair. Oh, and did I mention that the staff is deserving of all the accolades that can be heaped upon them? May 18, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express, Dothan, AL Another great stay, again due to the attention paid by the staff. This property is always clean and inviting. The location is excellent and the price is fair. Oh, and did I mention that the staff is deserving of all the accolades that can be heaped upon them? May 18, 2014
Rated 2.0 out of 5.0 by no internet everything was ok however internet connection was zero. never able to connect internet through wifi. May 15, 2014
Rated 2.0 out of 5.0 by Not As Good As Other Holiday Inn Expresses..... I should have believed the reviews. Upon reception I had to ask for my points from a less than warm reception. I didn't get a smile from any of the staff except for a young black woman the morning I left. I should have gotten her name as she was the only friendly member that I came in contact with. Room was clean but there were little dead bugs in the corners and along the edge of the ceiling. Since they were dead I didn't ask for a change of room. Internet service was very slow with many disconnects from the wireless router. After issues connecting my personal computer, I did not attempt to connect my company computer through a VPN. Figured I didn't need the aggravation There was not a TV channel guide in the room and the channels did not have an ID attached to them so it was difficult to figure out what station I was watching. I could get hot water of proper temperature only after placing the the water control to the full hot position. Water preasure was marginal. I won't be back........ May 6, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express, Dothan, AL .Excellent stay, as always. I have stayed at this property countless times and have never has an issue. The staff is always extremely helpful and cooperative. The facility and the room were both clean and "inviting", and the grounds were immaculate. I have nothing but accolades for this property and the staff that manages it. It’s like going home every time I visit. I would not even consider staying anywhere else when i am in the Dothan area. April 13, 2014
Rated 5.0 out of 5.0 by staff Sorry to say Ihave forgotten name of person on desk when I checked in,I left one car door open she called room and asked me if she could go close I told her I would go do it but she didn't want me to go out in rain..Now that is service. March 21, 2014
Rated 5.0 out of 5.0 Dothan Wedding Party We were given great care and our wedding party all remarked that they enjoyed their stay. When we travel (not too often), we first look for a HI Express. Our experiences with Holiday Inn have all been good!! Blessings to you and your staff! March 18, 2014
Rated 2.0 out of 5.0 by Average at best!!! I was very disappointed with this property. The beds have long since seen better days, the fitness center had two broken machines (broken for over a month, so a frequent guest told me) and the hot breakfast was so over cooked I couldn't cut the omelet without a knife. I'll certainly look for alternatives next time I'm in Dothan!!!! March 16, 2014
Rated 3.0 out of 5.0 by Needs attention The staff was nice and friendly. The elliptical, treadmill, and bike were all broken in the fitness center. The shower pressure was horrible and hot water was difficult to find and keep with the shower controls. The room was clean and comfortable. The breakfast area was great as was the pool area. March 16, 2014
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