Rated 4.0 out of 5 by 67
Rated 5.0 out of 5.0 by road-traveler12 Home Away from Home
I frequently stay at this hotel for business and I honestly can say that it is outstanding! The customer service is top-notch! It keeps me coming back. On many occasions, the staff have gone above and beyond to make sure that my stay was comfortable and pleasing. Although all of the front desk staff have been very kind and helpful to me since I've been coming here, Brenda and Vanessa truly have been amazing in their efforts to make my experience here exceptional! This hotel is a jewel of a place and I will keep coming back! Thank you.
February 10, 2015
Rated 1.0 out of 5.0 by Honesty29 Horrible service
I stay at the hotel weeks at a time and the customer service is horrible to me. 3 night in a row I had to call the front desk and then they tell me o there no one up above you, then the next day it's a heavy man up stairs I wouldn't stay at this hotel if there wasn't any room left in Douglas.
February 8, 2015
Rated 5.0 out of 5.0 by usererror Great, as expected
This was a great stay, easy location to get to, and quiet.
February 1, 2015
Rated 2.0 out of 5.0 by Honesty29 Custome service
I stay at the holiday inn express and the customer service isn't good, the rooms are average, I wouldn't recommend anyone to stay were your not getting good customer service.
January 29, 2015
Rated 3.0 out of 5.0 by Honesty29 Average
I come here and stay because it's only two hotels that's clean here. Customer service isn't so good.
January 21, 2015
Rated 5.0 out of 5.0 by Tom0 Holiday Inn Xpress
The X is actually for excellent. The great room breakfast staff are outstandinf. Personable and proffesional.
January 2, 2015
Rated 5.0 out of 5.0 by CookieMonster2014 Great Hotel!
Super comfortable bed. Quiet area so we slept great. Tasty breakfast included. Indoor pool and sauna are also an added treat. Easy access to anything in the area. Best Hotel in this town.
December 21, 2014
Rated 5.0 out of 5.0 by annowas heavenly after nightmare experience elsewhere
After a nightmare on a previous visit with a previous hotel, this was like finding heaven. Things were attractive, the woman at the desk at our arrival (sorry I didn't get her name) was spectacular.
The only "problem" is that we couldn't bring out dog with us and we usually travel with him. I wish nicer hotels like this would allow pets. I've found no more problems with pets than with kids when we've stayed other places.
December 19, 2014