Rated 3.6 out of 5 by 25
Rated 4.0 out of 5.0 by Taxlady0428 Slept great, priority membership not acknowledged
It has been awhile since I've stayed at this particular property. The hotel is clean. My room was next to the elevator (although my profile request specifically states not to be); however, I did not hear the elevator or any other noise. The bed was very comfortable. The only comment I have is that I was not acknowledged as a priority club member in any way, not even on the room key. Another co-worker also noticed they were not acknowledged upon check-in. This is unusual for IHG properties.
January 17, 2014
Rated 4.0 out of 5.0 by Govdanl Nice hotel and room.
Hotel and room was very nice. I did have two complaints though. The ice machine on the second floor was out of service. Also, the bathtub drain was very slow. I reported it, but it still was not fixed.
January 12, 2014
Rated 5.0 out of 5.0 by Controldes A great place to stay when away from home!
I travel extensively for business and while I have been privileged to stay at many fine hotels the friendliness and length to which the staff will go to make my stay comfortable is surpassed by none! There are seldom no-problem stays anywhere but when the staff handles them as quickly and professionally as those at Douglas not enough can be said for them. I thank every one of the staff members for their hard work and courteous behavior!
December 25, 2013
Rated 3.0 out of 5.0 by Leslie1715 Clean, comfortable, and exactly what I expected
I travel a lot for work and typically stay at HIE properties. I know that the room will be clean, the bed will be comfortable, and that for breakfast it will either be scrambled eggs or cheese "omelettes", bacon/sausage, biscuits & gravy, and cinnamon rolls.
No different with this property. It met my needs for the brief time I stayed, with no surprises. The only thing I noticed was I was not greeted as a rewards customer, otherwise the front desk woman was pleasant and got me into my room very quickly, which I appreciated after my very long day.
November 4, 2013
Rated 4.0 out of 5.0 by Chris321 Spacious double suite!
The double suite was roomy with a refrigerator. Clean and the air conditioner continued to cool all night. Have had issues at other hotels where the power to the a/c is shut off in the middle of the night to save power but you wake up in a sweat. Only complaint is the breakfast is below average but it was included. Overall good stay.
September 26, 2013
Rated 5.0 out of 5.0 by Frank1900 AS it SHOULD BE!!!
Just what you expect from a Holiday Inn express. Good Value!!
September 23, 2013
Rated 5.0 out of 5.0 by Shakeyred Best hotel in Douglas
Nice staff, clean rooms, quiet & relaxing atmosphere
September 10, 2013
Rated 1.0 out of 5.0 by DMA1 Not good on every level!!!!!!
Breakfast was a joke.If you could give a zero for breakfast ,they would get it.I expressed my dissatisfaction ,I do not expect change. I say this with confidence,because this is not my first experience . I have tried for the past few visits,they have gotten worst. I will no longer give them my business. Douglas is my birth town I will return two or three times each year, and stay at a hotel,however it will not be this one. If death or illness it maybe even more times,not with this hotel will I stay. Management someone please do something it is badly needed.!!!
August 24, 2013