Rated 4.3 out of 5 by 88
Rated 5.0 out of 5.0 by mdub1973 Excellent experience
This was the best experience that I have ever had with a Holiday Inn Express. Thank you for making our family's stay such an excellent experience.
August 21, 2014
Rated 5.0 out of 5.0 by Mike2057 Oasis during a long hard trip
Have stayed here every time during trips from JRTC and Hampton Roads. It is the midway point for two twelve hour road days. Convenient location, attentive and genuine staff, clean comfortable beds in a great room for a great price. Will stay again next trip.
August 20, 2014
Rated 5.0 out of 5.0 by maui2006 Great place to stay to go see Braves
We love HIE at Douglasville. Shay was there for this stay and we have seen her before when we were there last year three different times. Shay has made us welcome each time.
August 18, 2014
Rated 5.0 out of 5.0 by Lildog 99 Great staff
The hotel exceeded expectations and is in a great location but the staff are very freindly and nice.
August 10, 2014
Rated 5.0 out of 5.0 by ChanceB Phenomenal service, clean facility, highly knowledgeable
During my stay Carla, manager on staff, went over and beyond to make me feel at home. She provided methods of a third party booking the room, credit card authorization form for my employer in hopes of an extended stay (3 months), conveyed apartment, malls, and local restaurant details, as well as how to avoid traffic, etc. Lastly, she offered a cold or hot beverage during my wait, greeted me by name each time I exited/entered the hotel, and most of all made me feel at home. Carla is certainly an asset to Holiday Inn Express, and would highly recommend my stay due to interaction with her, and other helpful staff members.
August 6, 2014
Rated 2.0 out of 5.0 by alshsc wedding party
Noisy air conditioning unit in room. Wedding party slammed doors until 2 in the morning. Staff was unresponsive during check in with only one person accepting newcomers while another person just looked at us.
August 5, 2014
Rated 4.0 out of 5.0 by Sunshine Maker Friendly service. Great location.
The staff were attentive and friendly. The location was very convenient to interstate, restaurants, mall, Wal-Mart, movies, etc. The hotel is an older one but it is well maintained and clean. The room amenities are adequate but not as nice as those of the hotels built the last 5 years.
August 4, 2014
Rated 3.0 out of 5.0 AC did not work
Although the room was clean, the AC did not work. We could not change rooms as we were told the hotel was full, so it was too hot to sleep well. We were not greeted as IHG members, nor were we given a receipt at check out. We were told it would be emailed to us but we have yet to get it, so we don't even know if we were charged what we should have been.
July 30, 2014