Rated 4.4 out of 5 by 48
Rated 4.0 out of 5.0 by WhoDey15 Great experience
Our stay at this hotel was great. Smooth and easy check in, friendly staff and great accomidations. Would stay again and reccommend to family and friends.
October 2, 2013
Rated 5.0 out of 5.0 by Gingg Quiet & clean
We stayed for 1 night while in town for a wrestling tournament. Our room was everything that we were told it would be. From checking in to checking out everything was great. We would definitely stay there again.
October 1, 2013
Rated 5.0 out of 5.0 by GeorgeBil Always clean and well staffed
This Express is my favorite in Atlanta Metro. The staff is efficient and very friendly as well as competent,
September 22, 2013
Rated 5.0 out of 5.0 by Rdm51 Great bed
Just a one night stay, perfectly fine. Several restaurants right across the street. Convenient to I 20.
September 10, 2013
Rated 5.0 out of 5.0 by deacon123 maid service
it came time for the cleaning staff to clean our room but we weren't ready to leave yet so I figured that was it no clean room or towels but when we returned every thing was done
September 6, 2013
Rated 5.0 out of 5.0 by KaseyandLori 5 star hotel for 3 star price :)
Perfect from beginning to end. We arrived 12 hours early and needed a room at 2:30am. No problem... we were in a room within 15 mins. They staff was exceptional, the free breakfast was yummy (with several choices) I recommend the homemade pancake machine and the sausage links with a homemade sugar/cinnamon roll. There was always scrambled/ omelet/ hard boiled eggs, toast, bagels w/ cream cheese, yogurt, fresh juices, milk, sausage/bacon, blueberry and nut and chocolate muffins, a variety of cereals. My husband & I stayed for 4 nights. The pillows were great, the bed was soft; but not too soft. The location to restaurants, shopping, and groceries were all walking distance (5 mins or less). This hotel was AWESOME!! So many things to do that were close to there... from mall shopping w/ an Imax theater inside, zip lining, downtown Atlanta, and so much more. Go see the cold mountain laser show too! The pool was wonderful. The room had a coffee machine, small fridge & microwave and we loved that. We will D-I-F-I-N-A-T-L-E-Y be back there. :)
September 5, 2013
Rated 5.0 out of 5.0 by FancyandFree Its in a great location with great rooms
This is a great place to stay when traveling to west Georgia. It is located near Wal-Mart, Sam's, Crackle Barrel, and a bbq place called Williamson. This is now home for me when I am in Douglasville.
September 4, 2013
Rated 1.0 out of 5.0 by Joey81 Less maintained than others of this brand name.
This hotel needs a cosmetic update. The rooms were dated, bathroom especially, and there was no exhaust fan in the bathroom. This can make for an unpleasant feel on the senses. The elevator smelled of cigarettes; probably from the old carpet. The tile floors need serious cleaning and for goodness sakes get a heating/cooling system that shuts off automatically. Ours ran all night. I the morning of check-out we encountered an unexpected visitor in the form of a 3 inch coach roach. Get pest control involved. If we encountered it when we arrived we would have not stayed there at all!
September 3, 2013
Rated 4.0 out of 5.0 by Debkiny Clean Room
I do have to say the room was very clean. I have obsessed cleaning disorder and I did not have to even dust. I appreciate that more than a good night sleep. I did sleep well and the breakfast was fair. Just go early ,it might have been better.
September 1, 2013
Rated 5.0 out of 5.0 by PRIS53 First Choice
This hotel is very convenient to everything we do in the Atlanta area--ball games to music concerts!! Staff is excellent to the needs of the guest!! I enjoy the feeling of customer service being the top of the staff--Devena (?misspelled) goes beyond making everything comfortable for the guest. She is a great asset to the Holiday Inn Staff as well as others.
The only complaint I have, we left the Braves game at the top of the 9th thinking we would watch the rest of the game on the TV in the room--much disappointment to the entire family the game was not on the selected channels provided by the hotel. The game went 15 innings which we missed the last 5.....we will know better next time.
August 21, 2013
Rated 5.0 out of 5.0 by Lynn21 Pleasantly suprising stay
I was very happy with everything about the stay. The staff was great, the rooms were clean & comfortable. I was there for 2 weeks on business, & it never stopped being a comfortable relief to get back to the room. There was also so many great amenities, which really helps during a prolonged stay. I will definitely use Holiday Inn Express again.
August 14, 2013
Rated 5.0 out of 5.0 by jtraveller55 Excellent room and breakfast
I thought the room was extremely comfortable.
The breakfast selection was outstanding.
I note the shower curtain which was designed with a split seam to hang over the edge of the tub and eliminate the usual hassles of tugging the inside and outside flaps to keep the floor dry.
August 14, 2013
Rated 4.0 out of 5.0 by PRIS53 Staff and Location
When we come to the Atlanta area we also stay at this Holiday Inn--convenient location to Atlanta area.
Also, the staff is ready to help you with anything you need. Seems like they enjoy their job so that makes a pleasant atmosphere for everyone!!
Breakfast has the right amount of variety without over doing it on one or two things...
August 9, 2013
Rated 3.0 out of 5.0 by Sonde The staff was outstanding and tried to do everything to make sure that my stay was good.
This is a beautiful hotel, however my stay was not what I have come to expect because I was on the 2nd floor which is the smoking floor. All attempts should be made to get a non smoking room when you make your reservation. The smell is terrible.
August 6, 2013
Rated 4.0 out of 5.0 by MrsHB Very Friendly Staff
The staff at the Holiday Inn Express Atlanta W Douglasville was so friendly. Although the room was definitely not the nicest hotel room I've seen in a Holiday Inn Express, the staff was friendly so that helped me ignore the overly hot room and uncomfortable bed. I will recommend this hotel to someone else.
July 31, 2013
Rated 1.0 out of 5.0 by ExhaustedFloridian Didn't get a good night's sleep due to noise
For the past year, my husband and I drive up each month to Douglasville to visit our sick daughter who is in a nearby nursing home. This recent trip was a nightmare. Due to the 9 hour drive, and the emotionally exhausting visit with our critically ill daughter, from the morning until after dinner time, we return to the hotel room physically and emotionally drained. We always request a room on a quiet floor so that we can get a good night's sleep, refresh our batteries, and continue our visit for 3 or so days. We then drive home. This time, we were placed on a floor with kids who were in town for a baseball tournament. They ran up and down the hallways and were slamming doors till past 2 am. One night, the local police were called to quell the disturbance. This went on for 3 straight nights. They were in the pool long after it closed. This is not what a traveler expects when staying at a hotel. It's not as if we don't pay good money to stay there. I asked to be moved, but was told that the teams were on all the floors. This is disgraceful. A hotel is not a playground. We are extremely disappointed and unhappy, ESPECIALLY, having made a point of mentioning the need for a quiet floor due to our circumstances. We have always enjoyed staying at this hotel, but this experience has left a sour taste in our mouths. We would have been better off sleeping in our car.
July 26, 2013
Rated 5.0 out of 5.0 by Kaptainkirk Great Location and Comfortable
I usually stay here a few times a year during business or leisure travel. It has always been a good stay. There are numerous places to eat and shop very close to the hotel.
July 16, 2013
Rated 5.0 out of 5.0 by socmonkey Stay
We enjoyed our stay very much even though we were there for a funeral. The front desk person did give us a discounted rate for bereavement. It was vey nice and in a good location. It only took us about 15 minutes to get to the mortuary and I didn't have to get back on I-20 which was good. We also liked that Cracker Barrell and Waffle House were across the street and Wal-Mart close by. Thank you for your courtesy and assistance during our stay.
July 16, 2013
Rated 5.0 out of 5.0 by maui2006 Great location for Atlanta Brave out-of-town fans
We enjoy staying at HIE throughout our travels. We have stayed at this location on three different occasions (6 nights total), and have had great experiences.
July 5, 2013
Rated 5.0 out of 5.0 by BlairBGI Great Service, comfortable bed and good location
We had meetings at the hotel and several of visitors had overnight stays. Staff was very helpful and kind making sure we had everything we needed. Will be using this location for future meetings.
June 26, 2013
Rated 4.0 out of 5.0 by AJ1961 Quiet location
Have stayed here several times on business. Rooms are average. Internet connection is terrible. Have had my connection drop several times during each stay. Also, have never received a room upgrade even though I am elite. They do recognize you as a priority club member though which is positive. Will stay again as price is reasonable for the area.
June 15, 2013
Rated 5.0 out of 5.0 by AL23 Nice spacous room
great room, nice view and not far from shopping areas
May 19, 2013
Rated 5.0 out of 5.0 by nard100k :) Great Service.
Great location with above excellent service. Service is always very good every visit. all amenities are fully functional although wireless internet could use major improvements, and online availibility should mirror onsite availibility (reserved suite was not availible). overall great stay!!!!
May 3, 2013
Rated 4.0 out of 5.0 by lou77 recognition for Priority members
I think that after you reach Platium that the reward should be higher than a bag of cookies and 4 oz bottle of water.
The front desk evening shifts a=on my nites of stay there were very pleasan carla and keith. The morning shift could use some customer service skills, Like How are you? have a great day greeting would be nice. other than that housekeeprsa are excellent and Brekfast Hostess are very pleasant .
April 30, 2013
Rated 5.0 out of 5.0 by don51 great staff
great night staff, wish could have beeen upgraded to suite, but room was clean and comfortable, variety in breakfast was missing compared to other stays here
April 17, 2013
Rated 4.0 out of 5.0 by upsetuser poor internet
The stay overall was fine. However the one negative was the terrible internet connection. Since the quality of connection varied from zero to poor, depending on time of day, I assume the LAN was way too small for the load..Whatever the reason we may not rebook there on our next trip. Our recommendation to anyone would be with a caution on the connection.
April 12, 2013
Rated 3.0 out of 5.0 by AZTRIP Weary traveler
This location was convenient with close proximity to Cracker Barrell and Red Lobster. The room had some wear evident in the woodwork and closet design. However, we did sleep comfortably.
March 29, 2013
Rated 5.0 out of 5.0 by cricket01 overall experience #1
My overall experience at this motel has been one that I will never forget. The staff have been friendly and go above and beyond the call of duty. The rooms are clean and you can depend upon the staff to be courteous and friendly. Kudo's to Holiday in Express in Douglasville GA for a job well done
March 24, 2013
Rated 5.0 out of 5.0 by Sharma Accommodating
We were very pleased with the staff and facility at this location. The staff was helpful and pleasant.
March 22, 2013
Rated 5.0 out of 5.0 by cheerline Awesome Customer Service
Great place to stay. Everything you need is right there. Beds where very nice to sleep on. Rooms big and clean. Enjoyed my stay. Staff was friendly and the house keepers also very nice and friendly. Will stay here again
March 18, 2013