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Rated 4.3 out of 5 by 74 reviewers.
Rated 5.0 out of 5.0 by Dining area in great room was too small All 3 mornings, I had to take a tray back to my room due to lack of available seating. The food choices were somewhat limited, i.e., only 1 flavor of yogurt. The orange juice was very diluted and not appetizing at all.There were some bananas; however, a fruit salad would be nice, too. The coffee was excellent and the pastry choices were varied. Overall, the food was adequate, but the lack of tables/chairs was kind of a hassle. June 7, 2014
Rated 5.0 out of 5.0 by Great Motel Right off interstate. Great breakfast. Nice clean rooms. Location good with many restaurants to choose from. June 5, 2014
Rated 4.0 out of 5.0 by staff attentive and helpful in time of need. We encourted a problem during our stay but the staff was very attentive and ehlped by offereing a change to a new room. June 2, 2014
Rated 5.0 out of 5.0 by Welcoming Staff Great first experience at this property. Special thanks to Shay and Serena for their warm welcomes and continuing attentiveness during my stay. I look forward to returning to this Holiday Inn in Douglasville. June 2, 2014
Rated 5.0 out of 5.0 by Great front desk service My flight got in to Atlanta on the morning of my 1st scheduled meeting. Shay at the front desk was so amazing. She found me a room for early check in, so I could freshen up before meeting. I can not thank her enough. Also, room was cleaned quickly everyday. The cleaning service did an amazing job as well. Over all stay was wonderful. Breakfast is free, but no pancakes or rolls until Friday. Machines were turned off the rest of my stay. Nothing wrong with doing that, it was just a little odd. June 2, 2014
Rated 2.0 out of 5.0 by Going down hill Another poor experience at this property with breakfast. I have stayed here many-many times over the years but had breakfast issues the last two times. I may not come back June 1, 2014
Rated 3.0 out of 5.0 by Okay, but not again. Location was good. Staff was friendly. The WiFi was horrible, never got it to work correctly. The room AC unit functioned , but was very loud when the compressor came on. Television limited and not the best channels. The bed (king) was excellent. May 31, 2014
Rated 5.0 out of 5.0 by excellent This is a great place to stay, staff was fantastic. I hope to stay there again May 24, 2014
Rated 5.0 out of 5.0 by Douglasville Great location for Six Flags and not to far from downtown Atlanta without all of the traffic. The front desk staff were extremely friendly and did a great job! May 21, 2014
Rated 4.0 out of 5.0 by TV Limited channels, should at least have one more level of channels, no show info on the "guide". We have stayed here before and most likely will again. Rom was comfortable even during renovation. Staff was VERY professional and friendly. April 17, 2014
Rated 5.0 out of 5.0 by Great stay The great staff here made my stay very special.Great shower. April 4, 2014
Rated 5.0 out of 5.0 by Excellent staff and service Have stayed here many nights and staff is always attentive, courteous and helpful. Rooms and general areas of hotel are always clean. Would recommend this hotel for short or long term stays! March 25, 2014
Rated 1.0 out of 5.0 by Watch out! I stay in Hoiday Inns 3-4x/week. This was one of my more disappointing experiences. First, when I checked in, the desk clerk tried to copy my drivers license and store the data. She was not just verifying my ID! She tried to tell me that they needed that in case I damaged the room, which is a complete lie. They already have my credit card, address, and phone number data recorded. When I said I wanted that copy destroyed, she said she would and expected me to just trust her to do it later! Finally, I demanded the copy and destroyed it myself. This is how ID theft starts! Second, the room was below average comfort wise. The "lounge chair" was too uncomfortable to sit in even for a few minutes. The HVAC was noisy and woke me up several times during the night. And the room is short of adequate electrical plugs. The one on the lamp on the desk didn't work at all. The staff was substandard in politeness and the basics of their job. Even though this hotel is in an ideal location for me for ongoing business in the area, I will not be going back if I have a choice. March 9, 2014
Rated 5.0 out of 5.0 by Comfortable and great service Welcoming and comforting after a long day drive. Peaceful and warm, Thanks for the service and the snack February 16, 2014
Rated 5.0 out of 5.0 by Second visit Staff was extremely nice and very helpful. Close to Atlanta, but just the right distance away. Good restaurants within walking distance. February 11, 2014
Rated 1.0 out of 5.0 by Very Disappointed!!! Overall experience: disappointed staff and service: no compassion from management value: Bad, 2 nights, used 1 due to weather in Atlanta I was stuck in the Atlanta snow/ice storm debacle, could not get to the motel ( 23 hours in my vehicle all day and all night in Atlanta on the highway where I could not move). Finally arriving too late for the first night I had reserved. Got to the motel at 11:30 the next day (totally exhausted), got the room for next night. The motel staff would not even consider a reduction or anything on my lost night. I had talked with the motel on the phone letting them know the situation of being immobilized in Atlanta on I20. At that point I was so totally exhausted I am considering not using any Holiday Inn Express any where. I am an IHG member but that didn't make any difference either!! February 6, 2014
Rated 4.0 out of 5.0 by Home for the holidays Everytime we stay at this particular holiday Inn, the staff is always courteous and professional. December 30, 2013
Rated 5.0 out of 5.0 by Clean and comfortable with fantastic free breakfast. The double beds were a little small for us, but other than that, the room was fine. There was some noise early in the morning from the construction being done, but it wasn't overbearing. The continental breakfast that was included with the room was fantastic, and really made the whole stay that much better. The price was great too, especially with the government rate we were afforded. All in all, I would recommend this hotel to anyone staying in the ATL area. December 27, 2013
Rated 4.0 out of 5.0 by Great experience overall service Me and my family enjoyed ours stay and hope to come back in the near future cause it always something to do here. December 3, 2013
Rated 5.0 out of 5.0 by great place to stay! I was so impressed with the service offered and the clean rooms and the nice comfortable bed! Thanks so much! Sorry I didn't have time to enjoy the free breakfast this time but hopefully the next time I stay there! November 6, 2013
Rated 4.0 out of 5.0 by ROI is good The amount paid vs the comfort, room, location is great for this Hotel. The rooms are clean it's close to the mall and interstate. The two knocks I have against the hotel are Restaurant: This is just me, but I will rate a Hotel higher if it has a good Breakfast Bar Internet Service: The internet service is really poor here. I would pay extra for a faster more stable internet connection. November 6, 2013
Rated 4.0 out of 5.0 by Good Experience Hotel was clean and front desk was friendly. I would stay here again. November 4, 2013
Rated 5.0 out of 5.0 by Great comfortable stay Upon arriving we were gearted by a freindly deck cleck. This was the best stay of our 4 day trip. November 2, 2013
Rated 5.0 out of 5.0 by Highly Recommended I have stayed at this particular Holiday Inn since before it was a Holiday Inn. The staff is always 100% helpful and cheerful. I come south for a NASCAR race every fall since 1997. I have become friendly with some of the staff as they are there from year to year. Location is great and there are many options for dining and shopping all within a mile or two. I would recommend this location to anyone visiting this area! October 24, 2013
Rated 4.0 out of 5.0 by Pretty good hotel This hotel was packed--lots going on in the area when we stayed. The room was quiet, even though it was on the first floor, and generally okay except for a huge rip in the carpet near the bathroom door which could easily cause someone to trip, especially in the dark. The front desk staff were efficient and friendly, the breakfast decent (pancakes instead of the usual waffles we've all come to expect, so that was at least different). All in all, a decent on-the-road hotel experience and a convenient stopping point for us. The Douglasville area has a lot to offer--restaurants, shopping. October 23, 2013
Rated 5.0 out of 5.0 by Recommend Personnel were friendly, courteous and very accommodating. Upon checking in we were greeted as Priority Club members. Excellent service by Keith and all others. Easy access and great location. October 22, 2013
Rated 4.0 out of 5.0 by Great experience Our stay at this hotel was great. Smooth and easy check in, friendly staff and great accomidations. Would stay again and reccommend to family and friends. October 2, 2013
Rated 5.0 out of 5.0 by Quiet & clean We stayed for 1 night while in town for a wrestling tournament. Our room was everything that we were told it would be. From checking in to checking out everything was great. We would definitely stay there again. October 1, 2013
Rated 5.0 out of 5.0 by Always clean and well staffed This Express is my favorite in Atlanta Metro. The staff is efficient and very friendly as well as competent, September 22, 2013
Rated 5.0 out of 5.0 by Great bed Just a one night stay, perfectly fine. Several restaurants right across the street. Convenient to I 20. September 10, 2013
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