Rated 4.3 out of 5 by 268
Rated 5.0 out of 5.0 Excellent Customer Service
Stay here......worth your money, You will love the staff. The staff is very accomodating and professional.
February 28, 2015
Rated 2.0 out of 5.0 by GoofyRalph Not the Holiday Inn Express I'm used to.
Holiday Inn Express is my first choice of hotels when I travel, either for business or pleasure. I have always found a consistency across the brand that I have come to depend on.
This is not one of those times. First looks at the hotel were hard because we arrived in the middle of a major winter event...so snow was piled everywhere outside. The lobby, front desk and the breakfast area was as I had always expected. The problems started when I got to the room.
The bed linens in the room felt off...a little rough and by the second or third night I started noticing that some of the pillows and the fitted sheet (or whatever the bottom sheet was) were stained in places that I hadn't slept on (i.e. bed sheet right next to the head board). I didn't report it because I noticed the most egregious of the stains on the last night.
Additionally, since the rooms do not have fridges, I used the ice buckets and cups for pop but there were only two cups in the room and after I used those for a pop and bathroom stuff they were removed and not replaced. When I asked the front desk for more I was told to go to the coffee pots and get some.
Not my best experience with a Holiday Inn Express and it may feel like I'm picking nits, but since I slept very little during my trip every little thing grated.
I have another business trip to this same area in a couple of weeks and will not stay at this hotel. There is a Holiday Inn just down the road that I will try.
February 25, 2015
Rated 5.0 out of 5.0 by pcn65 Nice hotel
nice hotel, friendly staff, and clean rooms. Near plenty of good restaurants and easy to find
February 23, 2015
Rated 5.0 out of 5.0 by Sweety-n-Pooh Clean and Friendly
As soon as we arrived Jodi was there to welcome us. She was nice and friendly. Jodi made sure we were recognized as IHG members and explained our rewards.
Our room was nice and clean. We were impressed with the size of the king suite. Having a wet bar, a second TV and a couch made it much more relaxing.
The next day Nancy stopped by the see if we needed anything. We were ok and was very friendly when we told her so.
We really enjoyed the breakfast selection. Everything was made fresh. the "pancake maker" was lots of fun.
Checkout was just a pleasant as check-in. We will definitely be staying here again.
February 20, 2015
Rated 5.0 out of 5.0 by jetman36 Great Service and Plenty of Room
Front Desk staff was extremely courteous. Thanked me for being a Rewards member.Offered me the choice of a welcome package or the rewards points. I was upgraded to a suite at no additional charge. Also provided menus for food choices in the area. Morning breakfast was great. Food temperature was perfect. Attendant made sure the breakfast food items were fully stocked.
February 20, 2015
Rated 5.0 out of 5.0 by user9421 Great service
Front desk staff was very nice and helpful, taking time to answer all of our questions and give great recommendations about the area
February 19, 2015
Rated 5.0 out of 5.0 by James59 Front desk staff was excellent!
The lady at the front desk was a ball of fire! Everyone who came in was greeted immediately. Everyone was given dinner suggestions and discount coupons where available from this staff person. If the phone rang she was on it while being extra courteous to the guests. I was impressed!
February 17, 2015
Rated 4.0 out of 5.0 by KitKat66 Great Experience
Staff was very accommodating. Despite the shuttle being out of service, the staff provided me with a cab to get to and from my destination in the morning. Additionally, the staff did an excellent job in helping me to store my luggage securely while I was away.
February 17, 2015