Rated 4.0 out of 5.0 by formerhotelmanager Staff and Service
The front desk staff was very helpful with directions.
always greeted us with a smile and a hello.
The housekeeping staff wasnt friendly at all. We passed several in the hallway and even rode the elevator with a few, not one of them even said Hi. They were more interested in talking to each other about personal stuff. I am a former hotel manager and I was shocked at how these ladies acted towards the guests.
Overall we had a pleasant stay.
February 4, 2013
Rated 4.0 out of 5.0 by JGDEV tax exemption
When making reservation, rep indicated that we could show the IL tax exempt form at desk to get.. Upon check-in and check-out they indicated that IL tax exemption for rooms only applied to foreign diplomats.. Have used form other places with no denial..
February 1, 2013
Rated 5.0 out of 5.0 by I8atPortillos Great front Desk
Was very pleased with the friendly and professional front desk employee, Alysse, I believe is her name. She is efficient and pleasant and professional. Great room and my reservations are always correct and a room ready. This is the 3rd time in a row that this employee has handled my check in and I appreciate her efficiency and constant upbeat demeaner. This last time I was fourth in line at the desk and in approx. 3 minutes she was checking me in. Management should know this and commend her. Thank You- from a 20+ year Priority Club member.
January 23, 2013
Rated 5.0 out of 5.0 by Jennifer26 WONDERFUL STAY!!!
I had a perfect stay with you guys the room was immaculate the breakfast was delicious and the staff was beyond helpful especially Alyssa at the front desk. She went above and beyond to help us with directions and accommodate are needs. She's defiantly a keeper and i look forward to staying with this hotel again.
January 18, 2013
Rated 4.0 out of 5.0 by forbusiness Wonderful facility
Felt very comfortable at this facility. Thank you to the hotel staff that contributed to that experience.
January 5, 2013
Rated 3.0 out of 5.0 by aajoxx Nice Stay
The hotel is nice, but a little out dated. The staff was just OK, nothing spectacular, but for the price the hotel is sufficient.
January 2, 2013
Rated 5.0 out of 5.0 by Pastaboy Another excellent stay
I checked in on the10th with a fabulous front desk and the same great staff was there in the morning. Top Notch.
December 18, 2012
Rated 5.0 out of 5.0 by Davo186 Great Hotel
Thanks again for an enjoyable HI xp experience. As always, we feel welcomed and at ease when staying here.
December 10, 2012
Rated 4.0 out of 5.0 by Jo2224 Great Service
My son and I stayed at this hotel after his surgery. The staff was so helpful to accommodate our needs. The manager was even willing to allow me to use his IPAD because my computer was not working. One thing they do need to do is check the smoke alarms. Ours went off in the middle of the night. The front desk had to come in and change the batteries.
December 9, 2012
Rated 5.0 out of 5.0 by taebaek7 Exceptional Staff
The exceptional staff immediately identified me as a Platinum Priority Club member and honored me with a free room upgrade, plus a nice give package. It's always nice to feel wanted; and, this staff's level of hospitality was outstanding.
December 6, 2012
Rated 5.0 out of 5.0 by Larry177 Loved the room
Staff was very friendly and the room was exceptionally clean.
December 3, 2012
Rated 5.0 out of 5.0 by nonickname99 Great service need new pillows
The Pillows where very soft and no firmness at all plus the site needs to add an indoor pool.
November 21, 2012
Rated 5.0 out of 5.0 by Tim1957 Great staff and wonderful choices for breakfast
I enjoyed my stay here. When I arrived the front desk person was friendly and actually was glad to see me , not just another number.
Room was clean and comfortable and breakfast had a good selection.
November 16, 2012
Rated 5.0 out of 5.0 by lsnyder From out of town
My four-year-old son and I were traveling with my husband on business. We stayed at the hotel for 2 nights and the assistance from the front desk people was top notch! We needed a cab each day and I had concerns about getting a cab back from where we were going. I was given a hotel business card and told to call if I had any trouble getting a cab back. It made traveling in an unfamiliar area with a four-year-old a little less stressful. Thank you!!
November 8, 2012
Rated 4.0 out of 5.0 by Irish111 Friendly Staff
The service was great. The young lady who checked us in recognized I maade an error in booking and quickly cleared the issue. The room was a decent enough room but the excellent service will ensure we stay there again.
October 25, 2012
Rated 3.0 out of 5.0 by Skidog1000 Not what I expected
The rooms are updated bit the lobby and common areas are way overdue for a makeover. I would have been happy with this property in the 70's, but this is 2012 and they really need to upgrade the common areas of this hotel,
October 22, 2012
Rated 5.0 out of 5.0 by debbie1975 Excellent service and room
We have stayed there before and both times we have had excellent service from the staff. They are all friendly and helpful. The room was very clean. We would recommend your hotel for anyone that would be heading to Chicago. Thank You!
October 16, 2012
Rated 5.0 out of 5.0 by jgriffeth0091 Definate return to this property
This property is a great example for other express hotels. While the facility is not the most modern, it has been updated and is very nice. The staff is amazing and very willing to meet any reasonable request. The breakfast is warm and the greeting from the staff is a great way to start the day. Everyone seems to really genuinely care about the guest experience. The house keeping staff is good as well. But the management and senior staff are what make this property a definite return for me.
I checked into this property after another hotel chain had not met my expectations, and I knew that my stay could turn into a longer trip that most. The check-in experience was easy and they offered me information and a bottle of water, which was not expected at 1:00 am. Over the course of 90+ days, I got to know each of the staff members and was able to stay in a couple of different rooms. The pictures are accurate, and while the property is not plush it is very nice for this level of hotel.
As for my story, a couple of days before checkout, there was an error in my billing. Simple fix and chalked up to just human error. I talked to a couple of the front desk associates about the error and each reviewed my folio and repeated that they were very sorry for my troubles and stated that it had been taken care of. But after a few days after my stay had ended, the error still had not been corrected. So, I contacted the hotel by phone and followed up with an email. It was less than 12 hours before I had been contacted by the general manager explaining her complete and sincere apologies and stated that it was not how she ran the hotel. I have stayed in many hotels in many cities, and the message I received was by the most honest representation of a manager who cares. The issue was resolved quickly, effectively, and they more than put me at ease. I would DEFINITELY stay at this hotel again….without a doubt after the conversation with the manager. This is property that will win awards in no time.
So while not every stay can offer perfection, this property hit a home run each and every day…even through an error.
October 16, 2012
Rated 1.0 out of 5.0 by RajR No phone in the room. Wont recommend to anyone
Iam a preferred member of Holiday Inn express. Was on a business trip. There was no phone in my room and when I informed the front desk they said they will install one the next day. But the next day also they did nothing about it and when I enquired at the front desk their question was why do you need a phone in the room. The room and breakfast was not up to standard.
October 4, 2012
Rated 2.0 out of 5.0 by bmo5099 No Smoking Upgrades?
The Platinum welcome is to be desired. A bottle of water and I was declined an upgrade becuase I had reserved a smoking room. I was not offered a non smoking room as an upgrade and I was told that since I reserved a smoking room I had to be put in a smoking room. Strange. The lady at the front desk seemed bothered by my asking to check in. The room was worn out and need some maintenance asap. Shower didn't work in the morning and the carpet was very damp and dirty.
September 9, 2012
Rated 5.0 out of 5.0 by millerfam Great Service and Clean!
This hotel was a great place to stay with my family. We have 2 small children, and the king room was plenty of space and sleeping room for us all. The room was clean and the staff was wonderful. We will stay there any time we are driving through that area again.
July 16, 2012
Rated 2.0 out of 5.0 by MeMe Did not feel welcome here!!
I never felt welcome, the entire time I was at this hotel. I made a complaint and got a refund. All because I am African American, the General Manager (KATIE D.) treated me like I did not belong here. I'm never coming back here and I will not recommend any one to come here. Unless you want to be treated the way that I was!!
I had a really bad experience at this hotel!!!!
July 10, 2012
Rated 4.0 out of 5.0 by Marsha3x Romantic
We booked this room for a mini V-day get-away, the room was great. The staff at the front desk were slow, we waited for 15m behind one guy that wanted a room at the last minute... but everything else was great. The only good at breakfast were the eggs and coffee, but what do you expect for free breakfast?
July 10, 2012
Rated 5.0 out of 5.0 by Donna44 We love this hotel and the staff. When in the area, it is our first choice
We stay in this area as frequently as we possibly can - both for family pleasure and get togethers and doctor's appointments. When we do, we always choose this hotel because of the staff and accommodations provided us. LOVE IT
July 10, 2012
Rated 3.0 out of 5.0 by Ellen Good price and service
Breakfast choice was poor.
I favor holiday inn express over competitors because of their great cinnamon rolls but they didn't have any during this stay.
July 10, 2012
Rated 5.0 out of 5.0 by jwmort My New Choice In Downers Grove
What more can I say other than I just made reservations at this property for my upcoming trip to Downers Grove. This is my "home away from home" when I am there.
July 10, 2012
Rated 5.0 out of 5.0 by KMac Great location
I was visiting Downers Grove on business and wanted to stay somewhere where I knew I would have breakfast in the morning and be near the office. This location fit both criteria. It is also central to many restaurants and shops. Great location!!
July 10, 2012