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Rated 4.2 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Great Service Staff was very attentive. What ever was needed they provided quickly. July 14, 2014
Rated 1.0 out of 5.0 by Lack of crowd control We stayed at the Holiday Inn Express in Downers Grove from Friday 7/4/14 thru Sunday, 7/6/14. We brought food with us in a cooler. There was no microwave or refrigerator in the room. Most Holiday Inn Express locations have that. There was a public microwave downstairs off the lobby and the front desk got us a refrigerator. There was a family reunion going on both nights. These people were up most of the night banging doors, talking in the halls, using loud voices, shouting obscenities. On Saturday night, we called the front desk 3 or 4 times. Each time they told us they would speak to the people. The last time, they said they called the police. Anyway, we were up until about 3 in the morning. This is not the first time I have stayed in a hotel with a family reunion or other large party going on. I strongly recommend that the hotel inform every member of a large group - WHEN THEY ARRIVE - that there are other people staying in the hotel that are not part of the group and they need to respect those individuals. If they do not, the police will be called. That might have alleviated the problem before it occurred. July 10, 2014
Rated 2.0 out of 5.0 by not as good this time I have stayed at many Holiday Inn Expresses and felt satisfied with the stay for what I spent. Not this time. The toilet did not work properly, and the room clearly needed a major cleaning from the previous occupants. Since we arrived late and were dog tired we made the best of it...too much hassle to change rooms, etc. Unfortunately, both mattresses were like sponges, and sleep was poor. Breakfast next morning was not up to the usual standard that most Holiday Inn Expresses offer. Staff did not acknowledge being a 'Rewards' member at check in. For what we spent (and this was more than we usually spend at a HIE) we were very disappointed, and will not stay there again! July 9, 2014
Rated 5.0 out of 5.0 by Clean and Dog Friendly! The facility was clean and comfortable - very quiet even with the amount of children seen in the lobby during check in (all with parents!) Very dog friendly and accomodating. If I had anything not excellent - we were pulling a trailer during our stay - and the lot had just been seal coated, so no parking near-by - would have liked to know this in advance...and the carpet was spotless because it had just been cleaned - spotless but damp yet. Overall - we will be back - great hotel! July 8, 2014
Rated 2.0 out of 5.0 by Disappointed Platinum Business Traveler I am Very disappointed with the housekeeping in this hotel. How can you leave rooms in those conditions and expect a guest to stay there. I checked into my first room only to find a pile of pet food on the floor next to the dresser not too hard to miss if you actually took care of the floor) also the hair shavings in the sink kind of grossed me out a little. My second room wasn't much better. Although I didn't have the pet snack on the floor, there were clothes tags and coffee stirrers all over the. I tolerated that. I have several customers in the area and have been staying there for years. I would like to continue but with what I had seen my last two stays I am very disappointed. This hotel has gone downhill. July 7, 2014
Rated 5.0 out of 5.0 by Front desk staff top notch Can't say enough about Andrea, Latrice and Anthony. Our stay was made easier because of their knowledge of the area and willingness to share some ideas about surrounding towns, transportation and winter conditions. July 4, 2014
Rated 5.0 out of 5.0 by AMAZING customer service! The customer service provided here was legendary! Overall nice place with outstanding service at a very fair price. No swimming pool is unfortunate and the TV's could be updated but short of that everything is great. July 4, 2014
Rated 5.0 out of 5.0 by A great place to stay My daughter was in the process of moving to the area and we stayed at the HIE for one night. Our room was lovely and clean. The free breakfast was fine - nothing special but certainly adequate. I was disappointed that there was only Instant Oatmeal instead of "real" Oatmeal, but it would not keep me from staying there again One reason I picked the HIE was because my daughter has a dog so wherever we stayed needed to be pet friendly. The cost was only $15 (extra). This was a much better price than the $75 we paid the next night (I didn't read the fine print!) I would recommend this hotel. July 3, 2014
Rated 5.0 out of 5.0 by Maga too This was like a safe, quiet haven, we had been stranded at the airport due to a cancelled flight. In our distress, the hotel accomodated us with an earlier check in, and the staff was great. Everything was wonderful. We left refreshed from this sanctuary and ready to face the hassles of air travel with a three year old. Thanks. July 2, 2014
Rated 1.0 out of 5.0 by An old, tired and worn out property This hotel needs a face-lifting badly. The common areas are not comfortable at all. The rooms are dark and gloomy. Amenities, towels, etc., stocked are clearly the cheapest possible. I would never recommend this property when there are so many others of much better value in the area. July 2, 2014
Rated 4.0 out of 5.0 by Servic was good The rooms were very quit overall. House cleaning staff was good. Breakfast was warm to hot, and items were always present. Breakfast staff was friendly and helpful. July 1, 2014
Rated 4.0 out of 5.0 by Comfortable Bed I was very tired after working all day and the bed was one of the most comfortable. I slept quite well. June 30, 2014
Rated 4.0 out of 5.0 Beds mattress pads didn't fit the bed and this survey is too long. June 29, 2014
Rated 5.0 out of 5.0 by Will stay here again Stayed here for the 2nd time - enjoyed my stay. Overall the hotel is clean and quiet, staff is very friendly, convenient location. Only complaint is that the bathroom is a little small but overall very happy with the stay/room! June 27, 2014
Rated 5.0 out of 5.0 by Room Condition Room was a little warm for our benefit but we usually like it cold anyway. Not a problem since we just adjusted the thermostat June 26, 2014
Rated 5.0 out of 5.0 by Wonderful Stay very clean and comfortable will return when in town June 26, 2014
Rated 1.0 out of 5.0 No airport shuttle and poorly mannered guests A whole busload of load adolescent baseball players who thought the lobby was an extension of their room made this visit horrible. They kept going in and out of their room with the security bar across the door and SLAM, SLAM, SLAM all day long! June 25, 2014
Rated 1.0 out of 5.0 by Just right for my stay Needed an overnight stay for a conference. This was just right. Easy and convenient. Walking distance to a variety of restaurants. breakfast had a nice variety of items to choose from. June 24, 2014
Rated 2.0 out of 5.0 by Disappointing I stay at all types of Holiday Inns around the country for business and it usually is a good value for the money and a comfortable stay, however this location had a few issues. One was the construction in the parking lot right outside my window. I had just come from a long day of travel, and hoped to get some sleep, but the crew started digging at 6:00 am and an incessant beeping back up noise woke me up at that time...for good. Also there was no easy way to get to the parking lot due to this road work. Additionally, the price for this HIE is VERY high for the value received overall. I would NOT recommend this hotel for weary travelers. June 21, 2014
Rated 5.0 out of 5.0 by Comfortable facility and very good service Comfortable facility, excellent breakfast area and food, bed a little soft but ok, staff warm and friendly, helpful overall happy with my stay thanks you June 20, 2014
Rated 4.0 out of 5.0 by small bathrooms The only downside of the stay had nothing to do with the leve l /quaility of the service / staff, but the over all age of the facility and the size of the bathrooms. The bathrooms were very small and felt cramped. Other than that it was a fine stay ! June 18, 2014
Rated 4.0 out of 5.0 by Older, but clean and priced right. Good pillows. Older, but clean place. Breakfast was normal. Staff was helpful and courteous. June 16, 2014
Rated 2.0 out of 5.0 by Disappointing Hotel and Staff I expected a little more from the Holiday Inn Express brand. Hotel was dirty and outdated. Staff left much to be desired in resolving issues. June 16, 2014
Rated 5.0 out of 5.0 by Great hotel as always Excellent stay as always. Nice walking distance to restaurants. The room was very comfortable. I do miss the cookies in the early evening. They say they are not to do those any more. June 14, 2014
Rated 4.0 out of 5.0 by Best staff The staff must have 10 points. Very kindly and fun. June 10, 2014
Rated 5.0 out of 5.0 by Exemplary Staff The staff at this hotel was amazing over the course of several visits, as I navigating my Dad's health decline and subsequent death. I was often quite stressed and quite distant from home and yet felt amazingly supported by a range of staff members. They really take their work seriously and did everything possible to make me feel at home. I have never experienced this before in a hotel and think that this is a very fine and capable team. June 5, 2014
Rated 4.0 out of 5.0 by COMFORTABLE ROOM LAYOUT OF HOTEL IS POORLY LAID OUT AND BATHROOM IS SMALL. June 4, 2014
Rated 2.0 out of 5.0 by Stop and go good hotel if you are tired and need to sleep to get going next morning June 1, 2014
Rated 5.0 out of 5.0 by Convenient Location Hotel situated close to family and friends and lobby roomy enough for gatherings. May 30, 2014
Rated 3.0 out of 5.0 by Great, but careful about billing Typical hotel, which isn't a bad thing. You need a place to sleep with a convenient location. I would recommend this hotel, but be wary. In the past year, many customers are having their credit cards billed halfway through their stay. When they ask you for a credit card for incidentals, they charge you regardless. Luckily I am here for business and this doesn't affect me, but this is not a nice thing to find out when you check your bank statement. Third floor is all smoking floor so be sure to not ask for that floor if you are not accustomed to that. Looks to be basic basic cable with some hbo and showtime movie channels. Internet has always been horrific here. If you are lucky enough to stay connected, you can expect speeds a little faster than dialup. May 26, 2014
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