Rated 4.1 out of 5 by 82
Rated 4.0 out of 5.0 by CubsFanMn Okay stay, but.beware....
Room was okay. Room was clean. Staff was okay. Breakfast was average, was disappointed with the eggs must have been powdered eggs. Worst have ever had. Rest of selections average.
On to the big issue, at least for me. Came down on the weekend for a couple of Cubs games and what attracted me to this property was they advertise a "Free Shuttle" from the Metra Station. I even double checked with the property before leaving on my trip about the "Free Shuttle" and was told "yes just call when you arrive at the station we will send the shuttle" I arrived and called the property and was told they would call a Taxi for me. When I got to the property I had to pay for the Taxi. When I got inside to check in was told by the man at the desk that the "free Shuttle" was only M-F 7am to 7pm. So I also had to pay to go back. Very disappointed they cannot be truthful and post the actual hours the shuttle is available. Could have stayed in Chicago for what it cost me with room and taxi combined.
July 9, 2013
Rated 5.0 out of 5.0 by wardon23 A Great Birthday Getaway
My best friend and I had a delightful time at the Holiday Inn Express. Everyone was wonderful, especially the front desk staff. I am grateful they have some smoking rooms. I will definitely plan another visit or two, or three! Thank you.
July 2, 2013
Rated 4.0 out of 5.0 by Humpy Older but well maintained
Everything was in working order, rooms could use better soundproofing from hallway noise. Breakfast choices good except for powdered scrambled eggs and mediocre coffee. If the coffee was better it would be a major improvement.
June 29, 2013
Rated 4.0 out of 5.0 by RJGESS Friendly efficient staff
Hotel is older but recently rehabbed and it is clean. Linens and towels are in good condition, mattress ok, but the pillows need to go! Yes I will stay here again.
June 23, 2013
Rated 5.0 out of 5.0 by Roger13 Very friendly and helpful staff at front desk, and the ladies working the breakfast area were very friendly with great personality.
Spent 11 nights at the Downers Grove location while servicing multiple customers. Location was great, with good resturants nearby and convenient access to freeways.
June 20, 2013
Rated 1.0 out of 5.0 by WA4444 Hotel is run-down
Hotel needs repair. Everything from A/C nobs were falling off to shower nob stem turning round and round making it almost impossible to control the shower water temperature. Floor was very soiled, curtains and turning rods had dirty hand-prints on them, and more. NOT impressed with this hotel. Obviously management is not overseeing the cleanliness of this property. I will not be staying here again and do not recommend to my colleagues.
June 17, 2013
Rated 5.0 out of 5.0 by JWM39564 My "Home Away From Home"
This is my second week long stay at the property and I was not disappointed. The room I was given was without a refrigerator so the young lady at the front desk immediately moved me to a different room - a MUCH bigger room ... she rocked customer service!
The breakfast, there is NONE better. The lady who runs the show is the epitome of customer service, engaging and made each guest feel like they were at home. I will say - her morning smile and greetings made my day!
The housekeeping needed a little attention. The room was not always clean, the bed was made but someone forgot to vacuum, empty the trashcans and refill the Kleenex container. If overall cleanliness were graded I would give them a "F". Not only because of one missed trashcan but because of the floors, guests are not always the cleanest when they stay in a hotel, so finding someone's wadded up tissue paper under the chair is not the best thing one could find.
June 14, 2013
Rated 5.0 out of 5.0 by Sandy0902 Excellent Service
I was in Chicago for the EDC event.We stayed at this Holiday Inn for 3 nights.Really like the service provided by this Staff.
June 7, 2013
Rated 1.0 out of 5.0 by golfr1961 pass it up
This Holiday Inn property was old and over priced. The only thing positive was the location to decent restaurants and shopping.
The furniture was old and the Internet was like the old dial up internet days obviously Holiday Inn has not made the owners of this franchise keep up the standards they advertise fast inetrnet? maybe if you compare to a string and two cans!!
Do your self a favor dont visit this property its old in every way and the furnitre must be original the TV was small and so far away I had to move the dresser which was easy cause I think it was made of ply wood closer to my bed so I could see the screen
May 28, 2013
Rated 4.0 out of 5.0 by Crossman amenities
The room that we reserved on line was not the room that I received. The one I reserved as a priority club member was to have a studio couch and refrigerator. The one I received was a standard room without these. The breakfast was the typical Holiday Inn breakfast; sausage patties, scrambled eggs and biscuit and gravey which is okay once in awhile but if you stay several times threw the year it gets rather blah tasting. But I guess what should I expect from a complementary breakfast.
April 14, 2013
Rated 5.0 out of 5.0 by Lm1985 Nice experience
It was a very short stay but definately is a hotel we would love to come back. Ashley at front desk was really attentive and nice at check-in and check out and she recognized us as priority club member. Hotel needs a little bit to be updated but it is definately clean and has a great service. Definately will come back.
April 4, 2013
Rated 2.0 out of 5.0 by Philly1956 Poor Breakfast Choices
I was disappointed to find there were no fresh fruit options offered for breakfast.
March 19, 2013
Rated 5.0 out of 5.0 by temphomeless pleasant facility
Very clean and well run hotel with very friendly staff. Would not hesitate to stay there again. The lady operating the breakfast room was especially friendly and it was a pleasure to visit with her.
March 15, 2013
Rated 5.0 out of 5.0 by Bishop96 Comfortable bed and quiet room
I was able to get a great night of sleep in a very comfortable bed on the night before an important job interview. I enjoyed a very clean and quiet room followed by a good breakfast with a large variety of choices. Thank you Holiday Inn Express.
March 9, 2013
Rated 5.0 out of 5.0 by smitty238 Most friendly and helpful staff
I have stayed at a lot of hotels in my lifetime and while this property wasn't the fanciest,it had by far the best staff I have encountered in quite some time.Everyone went out of their way to make sure our stay was comfortable.Will definitely keep this place in mind on any of my future visits to the Chicago area.
March 9, 2013
Rated 5.0 out of 5.0 by Eileen01 special staff
We had an extended stay at this hotel due to the hospitalization and passing of our Mother. The staff, especially Diane and Latrica, went out of their way to make sure we had everything we needed. Their kindness and words of comfort made the sadness easier. With staff members like this it ensures our loyalty to Holiday Inn Express.
February 25, 2013
Rated 5.0 out of 5.0 by Eligus Great location and customer service
This hotel is near many restaurants. Hotel room and breakfast were great.
Hotel staff was very friendly and went out of their way to help.
February 21, 2013
Rated 4.0 out of 5.0 by formerhotelmanager Staff and Service
The front desk staff was very helpful with directions.
always greeted us with a smile and a hello.
The housekeeping staff wasnt friendly at all. We passed several in the hallway and even rode the elevator with a few, not one of them even said Hi. They were more interested in talking to each other about personal stuff. I am a former hotel manager and I was shocked at how these ladies acted towards the guests.
Overall we had a pleasant stay.
February 4, 2013
Rated 4.0 out of 5.0 by JGDEV tax exemption
When making reservation, rep indicated that we could show the IL tax exempt form at desk to get.. Upon check-in and check-out they indicated that IL tax exemption for rooms only applied to foreign diplomats.. Have used form other places with no denial..
February 1, 2013
Rated 5.0 out of 5.0 by I8atPortillos Great front Desk
Was very pleased with the friendly and professional front desk employee, Alysse, I believe is her name. She is efficient and pleasant and professional. Great room and my reservations are always correct and a room ready. This is the 3rd time in a row that this employee has handled my check in and I appreciate her efficiency and constant upbeat demeaner. This last time I was fourth in line at the desk and in approx. 3 minutes she was checking me in. Management should know this and commend her. Thank You- from a 20+ year Priority Club member.
January 23, 2013
Rated 5.0 out of 5.0 by Jennifer26 WONDERFUL STAY!!!
I had a perfect stay with you guys the room was immaculate the breakfast was delicious and the staff was beyond helpful especially Alyssa at the front desk. She went above and beyond to help us with directions and accommodate are needs. She's defiantly a keeper and i look forward to staying with this hotel again.
January 18, 2013
Rated 4.0 out of 5.0 by forbusiness Wonderful facility
Felt very comfortable at this facility. Thank you to the hotel staff that contributed to that experience.
January 5, 2013
Rated 3.0 out of 5.0 by aajoxx Nice Stay
The hotel is nice, but a little out dated. The staff was just OK, nothing spectacular, but for the price the hotel is sufficient.
January 2, 2013
Rated 5.0 out of 5.0 by Pastaboy Another excellent stay
I checked in on the10th with a fabulous front desk and the same great staff was there in the morning. Top Notch.
December 18, 2012
Rated 5.0 out of 5.0 by Davo186 Great Hotel
Thanks again for an enjoyable HI xp experience. As always, we feel welcomed and at ease when staying here.
December 10, 2012
Rated 4.0 out of 5.0 by Jo2224 Great Service
My son and I stayed at this hotel after his surgery. The staff was so helpful to accommodate our needs. The manager was even willing to allow me to use his IPAD because my computer was not working. One thing they do need to do is check the smoke alarms. Ours went off in the middle of the night. The front desk had to come in and change the batteries.
December 9, 2012
Rated 5.0 out of 5.0 by taebaek7 Exceptional Staff
The exceptional staff immediately identified me as a Platinum Priority Club member and honored me with a free room upgrade, plus a nice give package. It's always nice to feel wanted; and, this staff's level of hospitality was outstanding.
December 6, 2012
Rated 5.0 out of 5.0 by Larry177 Loved the room
Staff was very friendly and the room was exceptionally clean.
December 3, 2012
Rated 5.0 out of 5.0 by nonickname99 Great service need new pillows
The Pillows where very soft and no firmness at all plus the site needs to add an indoor pool.
November 21, 2012
Rated 5.0 out of 5.0 by Tim1957 Great staff and wonderful choices for breakfast
I enjoyed my stay here. When I arrived the front desk person was friendly and actually was glad to see me , not just another number.
Room was clean and comfortable and breakfast had a good selection.
November 16, 2012